Guest User
November 12, 2023
When I made the reservation, I booked a family room with one large and two small beds. When I arrived at the hotel, I changed it to two large beds. The front desk was very cold and tried to negotiate with the front desk to no avail. They even said that they could split it up by paying extra money, but they said they didn’t have any rooms but this one. The room cannot be returned and exchanged for other rooms. You can open another room just by paying money. In a hotel of this size, you cannot even change the type of pillow. Is it because the hotel does not have other pillows or is the front desk deliberately making things difficult? I don’t know, I won’t stay there again anyway
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