To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.6
Service9.0
Cleanliness8.9
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All reviews(991)
Positive reviews(949)
Reviews with photos/video(308)
Friendly front desk staff(100)
Easy to get around(83)
Average sound insulation(49)
Convenient parking(47)
Close to metro(45)
Delicious breakfast(36)
Awesome gym(18)
Stayed multiple times(15)
Negative reviews(42)
Guest User
Shuyue Garden-View Double Bed Room
Stayed in Mar 2026
Traveling with friends
5 reviews
10/10
Outstanding
Posted on Apr 22, 2026
Facilities: Excellent
Service: Good
Ambiance: Good
Environment: Good
Original textTranslated by Google
Response from Property: 尊敬的賓客: 您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,小悦永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開^_^!
Guest User
Qingyue Double Bed Room with Fresh Air System
Stayed in Apr 2026
Solo traveler
4 reviews
10/10
Outstanding
Posted on Jun 2, 2026
Decent stay,
U got all the basic necessities, tooth brush, shamphoo, towels, etc and the place is easy to reach @ 10min from mrt, and next door got shopping centers, street food stalls. Its about 20plus min from airport by cab. Nice and quiet stay. Always stay here when i got a transit at shenzhen airport----
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在小悦的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Anonymous User
Shuyue Twin Room with Fresh Air System
Stayed in Mar 2026
Family
26 reviews
10/10
Outstanding
Posted on May 20, 2026
So good and big
Response from Property: 尊敬的賓客您好,感謝您入住醒悦酒店並與我們反饋您的入住感想,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,期待下一次的出行,我們能為您創造更加完美服務。酒店期待您的再次光臨,祝您生活愉快!
Eddie Yew 0182
Qingyue Double Bed Room with Fresh Air System
Stayed in Mar 2024
Business traveler
30 reviews
10/10
Outstanding
Posted on Apr 24, 2024
Room rate ok, Room Condition ok
Nearby area ok
Overall Value for money
Response from Property: Hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
HK2000
Shuyue Twin Room with Fresh Air System
Stayed in Nov 2024
Family
23 reviews
7.0/10
Posted on Dec 27, 2024
Bad smell at room at night,average breakfast, good location
Response from Property: 尊敬的客人,非常抱歉給您帶來不好的體驗。關於異味問題,我們已安排人員徹查,我們每天客房姐姐會深度清潔消毒並排查設施。早餐沒達到您期望,我們深感抱歉,廚師團隊研討改進,提升口味,儘量符合到每一位客人口味。位置便利您認可,我們會在其他方面加速優化,望給機會彌補,期待你下次再來,讓我們為你提供更加優質的服務。祝您開心每一天!每天都是好心情!
SHKG
Chaoyue City-View Double Bed Room
Stayed in Dec 2024
Couple
135 reviews
6.5/10
Posted on Jan 9, 2025
Quite convenient, Will stay again if come near by
Response from Property: 尊敬的客人,非常高興得知我們酒店為您帶來了便捷的入住體驗!能成為您在這附近的首選住所,是我們的榮幸。我們會繼續努力,不斷提升服務品質和細節,期待您的下次入住,為您帶來更優質的體驗!願您旅途皆美好
Guest User
Extreme Joy Twin Room
Stayed in May 2024
Traveling with friends
30 reviews
7.5/10
Posted on Jul 11, 2024
Room is big and clean, downside is that there are no elevators to get to the second floor, and room numbers are not marked out properly
Response from Property: 尊敬的賓客您好,首先非常感謝您選擇入住醒悦酒店,並對我們房間與衞生進行肯定。您有需要我們會對此類房型的客人提供幫忙入離店行李搬運服務,我們牆上有房間號指引牌哦,期待您的下次光臨並進行體驗,祝您生活愉快
Guest User
Shuyue Twin Room with Fresh Air System
Stayed in Jun 2025
Family
11 reviews
9.0/10
Great
Posted on Jul 28, 2025
Room is big and clean.
Response from Property: 尊敬的賓客您好,感謝您入住醒悦酒店並與我們反饋您的入住感想,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,期待下一次的出行,我們能為您創造更加完美服務。酒店期待您的再次光臨,祝您生活愉快!
Guest User
Qingyue Double Bed Room with Fresh Air System
Stayed in Jan 2025
Solo traveler
1 reviews
9.0/10
Great
Posted on Feb 9, 2025
Old but spacious room. Great location.
Response from Property: 尊敬的賓客:您好,感謝您選擇入住我們酒店並分享!能得到您對寬敞空間和優越位置的認可,讓我們倍感榮幸,酒店正在不斷發展中,你所看到的設施將會不斷完善。同時,我們會加強對酒店衞生的管理,爭取給您帶來更好的服務,請相信我們想為客人做得更多。醒悦酒店歡迎您再次入住!祝您每天都開開心心!
Guest User
Qingyue Double Bed Room with Fresh Air System
Stayed in Apr 2025
Couple
2 reviews
10/10
Outstanding
Posted on May 20, 2025
Very nice places
Response from Property: 尊敬的賓客: 您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,小悦永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開^_^!
Guest User
Qingyue Double Bed Room with Fresh Air System
Stayed in Dec 2023
Business traveler
3 reviews
7.0/10
Posted on Jan 19, 2024
The bath towels had a bad smell and both the toilet paper holders were broken
Response from Property: Dear guest, thank you for staying at Xingyue Hotel. We are sorry that you had a bad experience during your stay. We checked the room based on your feedback. The smell of the bath towels comes from the disinfectant water from the washing company. The toilet paper holder in the bathroom is also intact. Maybe the design has misunderstood you. I hope you will not be disappointed with Xiaoyue. Xiaoyue's aim is to provide satisfactory service to guests. Xiaoyue sincerely welcomes you to stay again and wishes you a happy every day!
Guest User
Extreme Joy Twin Room
Stayed in Feb 2025
Business traveler
2 reviews
10/10
Outstanding
Posted on Mar 18, 2025
All ok
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Qingyue Double Bed Room with Fresh Air System
Stayed in Apr 2024
Solo traveler
1 reviews
10/10
Outstanding
Posted on Aug 10, 2024
Good hotel
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Aizaifaguo
Chaoyue City-View Double Bed Room
Stayed in Jan 2026
Family
13 reviews
2.0/10
Posted on Feb 26, 2026
I booked two rooms. I specifically checked that the hotel had an elevator when booking. At check-in, they told me the rooms with elevators were noisy, and only the 8th floor had rooms without elevators, but they wouldn't be noisy. However, I was woken up at 6:00 AM by the noise. When I opened the curtains, I saw that the room was next to the hotel's exhaust duct. The sink's water seal was broken and clogged. I tried to fix it by hand, but the entire sink collapsed. Also, the windows were small. The crucial point is that the hotel receptionist was extremely rude during check-in, and it was the staff on the shift before midnight.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for taking the time to share your stay experience. Your valuable feedback is very important to us, and we will forward it to the relevant departments and arrange for a maintenance technician to inspect the property. We sincerely apologize for any unpleasant experience you may have had. We will continue to optimize our service processes to provide every guest with a more comfortable stay. We hope you will book our hotel again next time you visit. We look forward to your next visit! Have a wonderful day!
Anonymous User
Family Room
Stayed in Nov 2025
Traveling with friends
8 reviews
8.5/10
Very good
Posted on Jan 1, 2026
There are many shops and restaurants downstairs. It's also very close to the subway station. Very convenient.
There's a lot of foot traffic, and the location isn't remote.
The room is spacious, suitable for friends or family.
Original textTranslated by Google
Response from Property: Dear customer, thank you so much for your recommendation! Your satisfaction is our greatest motivation. We will continue to maintain a high-quality environment and attentive service, and we look forward to meeting you again in the future, continuing to create a warm and unforgettable hotel experience for you. Wishing you a pleasant life!