Jinxin Hotel

Jinxin Hotel Reviews

Jinxin Hotel

1st Floor, Oriental Ginza Residence, No. 220 Xuefu Road, Nantou Subdistrict, Nanshan District, Shenzhen, Guangdong, ChinaView hotel details
Jinxin Hotel
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Guest Reviews of Jinxin Hotel

8.2/10
355 reviews
Verified reviews
Location8.1
Amenities8.2
Service8.3
Cleanliness8.1
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All reviews(355)
Positive reviews(324)
Reviews with photos/video(53)
Easy to get around(33)
Convenient location(24)
Convenient parking(19)
Close to metro(14)
Average sound insulation(10)
Well decorated(8)
Perfect for business trips(7)
Friendly staff(6)
Negative reviews(31)
Guest User
Superior Queen Room
Stayed in May 2026
Business traveler
4 reviews
10/10
Outstanding
Posted on Jun 22, 2026
The hotel is great, and I felt very secure during my stay. I'll definitely come back here on my next business trip.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對我們酒店的肯定,期待再次光臨,祝旅途愉快!
kong91
Elegant Queen Room
Stayed in Feb 2026
Solo traveler
2 reviews
4.0/10
Posted on Mar 23, 2026
The whole room was infested with mosquitoes. I was stared at all night, and I couldn't stand it anymore, so I had to apply some white flower oil to relieve the itching.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant Queen Room
Stayed in Nov 2025
Traveling with friends
2 reviews
2.7/10
Posted on Dec 11, 2025
The room had cockroaches, and they wouldn't let us change rooms. They also wouldn't provide disposable slippers.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Stayed in Mar 2026
Business traveler
7 reviews
10/10
Outstanding
Posted on Apr 11, 2026
Very satisfied!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your positive review of our hotel. We will continue to strive to live up to your expectations. Thank you again for your recognition of our hotel, and we look forward to your next visit. Have a pleasant trip!
Guest User
Sunshine Queen Room
Stayed in Mar 2026
Family
3 reviews
1.7/10
Posted on Apr 6, 2026
The soundproofing is terrible; kids are still crying at night. And there are sounds of couples making love upstairs.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Family-friendly 2-bed Room
Stayed in Jan 2026
Traveling with friends
6 reviews
2.0/10
Posted on Feb 20, 2026
The hotel's hygiene must be terrible. I stayed there for two nights, and both nights I found cockroaches in my room. They were even giant cockroaches, 8-10 centimeters long! I was terrified. I got up to use the bathroom in the middle of the night and found one lying on the bathroom floor. I screamed in fright and then saw it running around everywhere. I was too scared to use the bathroom, so I notified the owner. The owner came over with a lighter and caught it, but I was still very scared. I held it in until dawn before finally using the bathroom.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
zhiaini21210
Elegant Queen Room
Stayed in Jul 2025
Couple
15 reviews
10/10
Outstanding
Posted on Aug 18, 2025
I recently traveled to Shenzhen, and I absolutely have to recommend this hotel! I chose [Hotel Name], and the location is fantastic—perfect for finding restaurants, shopping malls, and attractions nearby, and it's also very convenient to get around by subway. During check-in, the front desk staff were incredibly friendly and efficient, and they even thoughtfully recommended fun places to visit nearby. The room was clean and tidy, decorated very warmly, and the bed was so soft and comfortable I didn't want to get up. The facilities were also excellent, with a smart toilet, HD TV, and high-speed Wi-Fi—a truly comfortable stay. This stay was absolutely perfect, and I'll definitely choose this hotel again next time I'm in Shenzhen!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your positive review of our hotel. We will continue to strive to live up to your expectations. Thank you again for your recognition of our hotel, and we look forward to your next visit. Have a pleasant trip!
Guest User
Business 2-bed Room
Stayed in Jul 2025
Business traveler
1 reviews
8.5/10
Very good
Posted on Aug 10, 2025
The room was fully equipped, but the bed would have been better if it were a bit firmer. The owner personally waited outside and led me to the parking lot. The cleanliness was acceptable, but the toilet and shower shared a single door.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your positive review of our hotel. We will continue to strive to live up to your expectations. Thank you again for your recognition of our hotel, and we look forward to your next visit. Have a pleasant trip!
Anonymous User
Elegant Queen Room
Stayed in Feb 2025
Solo traveler
14 reviews
1.7/10
Posted on Mar 7, 2025
The hotel was unclean; the sheets and blankets weren't changed after each guest, and there was hair and yellow stains. The service was practically nonexistent. Overall, it was just so-so!
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Sunshine Queen Room
Stayed in Jun 2024
Traveling with friends
4 reviews
2.0/10
Posted on Jul 25, 2024
I strongly advise against checking in here! Think twice before booking! My watch, worth 3000 yuan, was lost. The housekeeping staff said they didn't see it, the hotel said they didn't see it, and even the police couldn't help! I clearly remember taking the watch off while washing up and leaving it on the hairdryer holder. When I went back to check on it in the evening, it was gone. The housekeeping staff insisted they hadn't seen it, and even the police couldn't do anything. My objective suggestion is that the hotel strictly control the professionalism of its staff, otherwise it will go bankrupt sooner or later.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant Queen Room
Stayed in Apr 2026
Solo traveler
26 reviews
2.5/10
Posted on Jun 20, 2026
什麼都不説了 蟑螂蜘蛛都有,衞生也很差,搞得相當不乾淨,全都是灰,進去馬桶還沾着頭髮,換了兩間房,還丟了一個防塵袋,問保潔阿姨就説沒有找到,但我明明就是丟在你們酒店了
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Superior Queen Room
Stayed in May 2026
Business traveler
14 reviews
10/10
Outstanding
Posted on Jun 21, 2026
前台接待熱情,服務非常好,房間乾淨衞生,周邊交通方便,下樓就有吃的,環境非常棒,停車方便且免費,
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對我們酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Elegant Queen Room
Stayed in Jan 2026
Family
6 reviews
10/10
Outstanding
Posted on Feb 21, 2026
房間很大很好,裝修也很新,住起來挺舒服的,周圍交通什麼的很便利,推薦入住哦
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對我們酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Elegant Queen Room
Stayed in Jan 2026
Family
1 reviews
10/10
Outstanding
Posted on Feb 23, 2026
一家兩大一小去香港在這裏住兩晚訂的酒店,房間比較乾淨,整潔,有免費停車,老闆也很好。外賣也方便,附近有商場,靠近深圳灣口岸,打車去過關口十多元,比較方便,值得下次再訂。
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對我們酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Business 2-bed Room
Stayed in May 2026
Family
7 reviews
10/10
Outstanding
Posted on Jul 4, 2026
地點近地鐵站,職員服務態度良好,會幫客人解決問題,環境乾淨,設備充足,乾淨企理,冷氣夠涼,浴室乾淨企理!
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對我們酒店的肯定,期待再次光臨,祝旅途愉快!