Shangri-La Nanshan, Shenzhen

We recently stayed at the Shangri-La Shenzhen Nanshan with our child, and the experience was absolutely perfect! What truly stood out was the staff's service; every single person we encountered was incredibly polite and patient, providing meticulous and thoughtful service throughout our stay. We really felt well taken care of. The room was spacious and comfortable, and the hotel paid special attention to our child's needs, ensuring they had a fantastic time and were well looked after. My child was even a little sad to leave! Both the extensive and exquisite breakfast, and the high-quality Happy Hour dining in the evening, were thoroughly enjoyed by the whole family. The excellent facilities combined with the heartwarming service details made both adults and children completely satisfied.

I compared many hotels before booking, and finally chose Shangri-La Nanshan. The result was very disappointing. This is the first negative review I've given on Ctrip in many years, and it's for Shangri-La Nanshan. Any points I get are going to the concierge. My child and I stayed for four nights in total. We arrived from Hong Kong Disneyland a bit early, around 11 AM. They said there were no rooms available and we'd have to wait, or we could upgrade to an executive room for immediate check-in. Since we were traveling with a child and usually eat breakfast out and only return to the hotel to sleep, spending very little time there, I declined the executive room upgrade and didn't want to pay the difference. The front desk staff seemed annoyed, and throughout our stay, the hotel offered no service whatsoever. I never saw the butler service that others mentioned in their reviews. At night, the nightlight would always turn on by itself, which felt very eerie 😰. Then, on our last day, checking out at 7 AM, which isn't that early, there was no one at the front desk. The concierge found someone after about five minutes. I had informed them the day before that I needed two packed breakfasts with coffee and milk to be left at the front desk. When I opened the breakfast, I just laughed in disbelief: two breakfasts consisted of only three tiny mini-breads, one cup of milk, and one Yakult. The coffee was nowhere to be found. All in all, the experience was extremely poor. This is my first negative review, and it's for you guys.

Overall, this is a thoughtful hotel that met all my requests prior to arrival. The view is great, overlooking the golf course, and there's really nothing to complain about. The gym is huge and very well-equipped.

## Shenzhen High-Rise Luxury: Shangri-La Nanshan Truly Exceeded Expectations! As a newly opened flagship property, it brings the Lingnan artistic concept of 'Hundred Birds Returning Home' into the clouds of a skyscraper. The 66th-floor lobby bar offers stunning sunset views, and the 'Collection 66' all-day dining restaurant has a rich breakfast selection, including fresh squeezed juices. The guest rooms come equipped with Dyson hairdryers and a super convenient smart home control system throughout, plus excellent soundproofing. On the 77th floor, the 'Moon Rising from the Sea' heated swimming pool has an amazing ambiance when the lights come on at night. The 24-hour gym features brand new equipment and boasts a first-class view. Front desk service from Vivian was incredibly warm. The staff were all friendly, responsive, thoughtful, and meticulous, truly treating guests with heart. This is a benchmark for high-end hotel service; I'll definitely choose this place again next time!

The Shangri-La Nanshan offers an excellent location, directly facing Shenzhen Bay. Conveniently situated below the hotel is The MixC, a high-end shopping complex with direct access to the metro station, making travel incredibly easy. A 20-minute walk from the hotel takes you to Binhai Park, where you can enjoy a seaside stroll, experience the vibrant atmosphere of Nanshan, and even glimpse Hong Kong in the distance. The hotel itself is upscale and grand, blending Chinese and Nanyang styles to create a refined and elegant, yet warm, luxurious ambiance. All staff members, across various departments, were polite and enthusiastic. The buffet breakfast on the 66th floor was abundant and delicious, and the afternoon tea at the Executive Lounge was also quite good. Though my stay was a brief two nights, the Shangri-La Nanshan will definitely be my top choice for future visits to Shenzhen Bay.

Our stay at Shangri-La Shenzhen Nanshan was absolutely perfect! The front desk staff were incredibly warm and thoughtful, and they even gave us a complimentary upgrade to a bay view room. The panoramic floor-to-ceiling windows offered stunning views of Shenzhen Bay; on a clear day, you could clearly see Hong Kong across the water. It was expansive and refreshing during the day, and brilliantly lit up at night – truly an amazing view. We had a 'big boy' with us, and the butler thoughtfully provided a complimentary breakfast, which was such a warm and considerate detail. The service was impeccable and discreet. The location is unbeatable, with multiple metro lines right downstairs, making travel incredibly convenient. Plus, it's directly connected to the Rayon shopping mall, so you can handle all your shopping, dining, and entertainment needs in one go. The room was clean, comfortable, and well-equipped, with a sophisticated yet cozy atmosphere. It's perfect for both family trips and vacations. High marks for both value and experience – I'll definitely choose this place again next time I'm in Shenzhen!