Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City)

Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City) Reviews

Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City)

No. 32 Tianbei 3rd Road, Luohu District, Shenzhen, Guangdong, 518020, ChinaView hotel details
Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City)
Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City)Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City)Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City)
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Guest Reviews of Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City)

9.7/10
Excellent
2468 review
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(2468)
Positive reviews(2448)
Reviews with photos/video(215)
Friendly front desk staff(249)
Easy to get around(179)
Classy environment(140)
Delicious breakfast(128)
Close to metro(52)
Perfect for business trips(38)
Awesome gym(25)
Excellent afternoon tea(7)
Negative reviews(20)
Guest User
Executive Twin Room (Smart Room Control + Floor-to-Ceiling Window + Comfort Lounge Chair)
Stayed in Jan 2026
Family
17 review
10/10
Outstanding
Posted on Feb 24, 2026
This was the best hotel I stayed at during my trip to Shenzhen. It's a chain hotel, and the management is excellent. The facilities, cleanliness, and service are all top-notch. This hotel is especially well-suited for business travelers. The breakfast selection isn't huge, but the quality is good.
Original textTranslated by Google
Response from Property: Dear Guest, We are incredibly honored and thrilled to receive your rating of us as "The Most Satisfactory Hotel of Your Shenzhen Trip"! Thank you for your five-star recognition. As a chain hotel dedicated to creating a comfortable experience for business travelers, we understand the importance of a stable, clean, and attentive environment during efficient business trips. Your affirmation of our infrastructure and hygiene services is the greatest encouragement to our standardized management. We are especially pleased that the breakfast met your expectations. Although the selection wasn't extensive, we always prepared it with care, ensuring every bite was safe and delicious. We will continue to strive to maintain high standards of service so that every business guest can experience the satisfaction and trust you described. We look forward to being your first choice again on your next trip to Shenzhen, helping you wash away the dust of your journey. Wishing you success in your work and a pleasant journey!
Anonymous User
Deluxe Twin Room (Smart Room Control + Electric Window + Comfort Lounge Chair)
Stayed in Jan 2026
Family
27 review
10/10
Outstanding
Posted on Feb 24, 2026
We switched to this hotel mid-holiday. For just over 400 a night, including breakfast for two, it was a good deal. The breakfast selection wasn't huge, but enough to fill up – don't expect too much. Compared to other hotels in Vienna, the room facilities felt quite new, and the cleanliness was impeccable. Downstairs, there are plenty of food stalls and drink options, which is very convenient, but you can faintly hear the sounds of people having late-night snacks, even quite late. We also had a guided tour to Hong Kong and Macau with a meeting point at the Liantang Port, and a taxi ride there was very convenient, taking about 20 minutes without traffic. On a side note (completely unrelated to the hotel), if you're traveling with kids or elderly family, definitely avoid group tours to Hong Kong and Macau – Liantang Port was swamped with long queues of tour groups, and the itinerary was rushed and exhausting! The front desk, specifically the handsome guy, Xiao Li, upgraded us to an audio-visual room, and his service was excellent.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住我們維也納酒店並分享如此詳盡的入住體驗。看到您在春節期間下榻我們酒店,並給予我們設施、衞生及服務的認可,我們倍感榮幸。我們非常欣喜地得知,前台小李的服務態度和為您升級的影音房獲得了您的喜愛,您的肯定是我們不斷提升服務品質的動力。關於早餐品類,我們會持續優化,力求在滿足“吃飽”的基礎上,逐步豐富品種,為賓客開啟元氣滿滿的一天。您提到的周邊環境便利性及隔音問題,我們也十分關注。酒店地處蓮塘口岸核心地段,交通便利,周邊生活氣息濃郁。關於夜間可能存在的噪音困擾,我們已加強了對周邊環境的關注,並計劃進一步提升客房的隔音效果,力求為每一位賓客營造更寧靜舒適的休憩環境。再次感謝您的細心點評,也特別感謝您對帶孩子長者出行提出的善意提醒。我們真誠期待您的下次光臨,無論是商務出行還是家庭旅遊,我們都將竭誠為您提供更優質的服務。祝您生活愉快!
Anonymous User
Family Suite
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Feb 20, 2026
The staff were really friendly and helpful, and also offered us 1 day of free breakfast buffet, which my parents enjoyed, the family room was also really big and comfy and as someone with insomnia, I was able to sleep pretty well, especially since the middle parting door can be closed to block out my dads snoring 🤣
Response from Property: 尊敬的賓客:您好!感謝您對酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,巴金説“美好而又温暖的東西在記憶深處”,記憶是温暖,温暖是記憶,滄海桑田,記憶中的温暖,永恆不變。希望維也納國際酒店(深圳羅湖水貝珠寶城店)會是您記憶裏永遠的暖!歡迎常回來!祝:安好!
Guest User
Deluxe King Room (Smart Room Control + Electric Window + Comfort Lounge Chair)
Stayed in Dec 2025
Couple
5 review
10/10
Outstanding
Posted on Jan 25, 2026
I was very satisfied with the hotel I booked this time. The front desk upgraded my room, and the transportation was very convenient. Breakfast was complete, and the laundry room and gym were very handy. Thank you so much!
Original textTranslated by Google
Response from Property: 尊敬的顧客您好:非常感謝您對我們的支持與認可,相信在您的支持下我們會繼續努力做的更好,我們的宗旨是品味温馨,感悟超值,您的滿意對我們最大的鼓勵,全體員工衷心期待您再次光臨,祝您工作順利,生活愉快!
Azizhon Nazarov
Executive King Room (Smart Room Control + Floor-to-Ceiling Window + Comfort Lounge Chair)
Stayed in Nov 2025
Family
3 review
10/10
Outstanding
Posted on Dec 30, 2025
Indeed nice network hotel. Breakfast is ok but service and availability of free laundry and existence of fitness room is good. I used fitness Centre twice
Response from Property: 感謝您的肯定與反饋!我們始終致力於為每一位賓客提供便捷舒適的入住體驗,很高興得知您在洗衣服務與健身中心的使用中感受到了我們的用心。您對整體服務的認可,更是對我們團隊的莫大鼓勵。您提到的寶貴意見,我們也會認真參考並持續優化,力求在每一個細節上都能超越您的期待。期待在不久的將來,能再次為您提供更加周到、貼心的服務。祝您旅途順利,生活愉快!隨時歡迎您回來
Bieyangfengjingzailushang
Deluxe Twin Room (Smart Room Control + Electric Window + Comfort Lounge Chair)
Stayed in Nov 2025
Family
32 review
9.7/10
Amazing
Posted on Dec 28, 2025
About a 7-minute walk to the subway station, so transportation is convenient. There are also many restaurants nearby, making dining easy. It's clean and quiet. Facilities are complete, and the hot water is stable. The TV and internet weren't very smooth, with occasional disconnections.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at our hotel. We sincerely apologize for any dissatisfaction you may have during your stay. If you have any concerns about your experience, please feel free to point them out. We will humbly accept your suggestions and strive to improve. Making every guest feel at home is always our hotel's service principle and goal. We look forward to your next visit.
Zhangxiaotanggigi
Deluxe Twin Room (Smart Room Control + Electric Window + Comfort Lounge Chair)
Stayed in Nov 2025
Traveling with friends
15 review
10/10
Outstanding
Posted on Dec 7, 2025
The transportation is very convenient, breakfast is comprehensive, and the laundry room and gym are very handy. The room is spacious and offers great value for money. As soon as you enter the hotel, there's a faint, pleasant scent. The bathroom facilities are excellent too; the water heats up quickly for a comfortable shower, and the toilet is smart and heated. I was very satisfied with this stay. Also, if you're heading to Shuibei, remember to navigate to "Shuibei International" and not "Shuibei International Trade Center"! They are different places, and only Shuibei International has a basement floor!
Original textTranslated by Google
Response from Property: Dear Guest: We were so pleasantly surprised and delighted to receive your thoughtful feedback! Convenient transportation makes travel hassle-free, a full breakfast to start your day with energy, a laundry room and gym to meet your daily needs, and the spacious interior, soothing fragrance, fast-heating bathroom fixtures, and smart toilet all contribute to your complete satisfaction – we are incredibly proud! Every detail we pay attention to is to bring you a high-quality experience at a great value. We will continue to maintain this quality and welcome you back often. We wish you a pleasant journey and all the best!
Anonymous User
Family Suite
Stayed in Nov 2025
Family
10 review
10/10
Outstanding
Posted on Dec 8, 2025
Excellent hotel, good location, convenient to go with MTR.
Response from Property: 尊敬的顧客您好:非常感謝您選擇併入住維也納國際酒店(深圳羅湖水貝珠寶城店),並對我們提出寶貴的意見,如您入住期間房間有什麼問題,可致電24小時前台服務中心為您及時解決問題,感謝您的反饋,期待您的再次光臨。
Guest User
Standard King Room (Smart Room Control + 90" HD Projector & Screen + Tranquil Space)
Stayed in Jan 2026
Couple
1 review
10/10
Outstanding
Posted on Feb 25, 2026
The bed was comfortable. All the facilities were always clean. The gym and laundry service were useful and well maintained. Would stay here again!!
Response from Property: 尊敬的客人,您好!看到您如此細緻地分享入住體驗,我們倍感温暖!您對床品舒適度的稱讚、對設施衞生的認可,以及對健身房和洗衣服務的肯定,讓我們覺得所有的用心維護都特別值得。很高興這些細節能為您的旅程增添一份愜意與便利。“下次還會住這裏”是我們收到的最好的禮物!我們會繼續堅持高標準,保持設施的實用與整潔,確保您每次回家都能感受到同樣的舒適與安心。期待在您下次光臨時,我們能再次為您提供這份熟悉的温暖與品質。祝您一切順利!
Beibeicao
Family Suite
Stayed in Jan 2026
Other
1 review
6.5/10
Posted on Feb 12, 2026
The hotel staff were all great and responded quickly to any issues, which was fantastic! The transportation is also quite convenient, with many restaurants nearby, and food delivery arrives very quickly. However, it was incredibly, incredibly noisy. The windows and doors offer no soundproofing whatsoever. There's a BBQ restaurant downstairs, and people were still talking clearly at 3 or 4 in the morning! The hallway doors are even worse for soundproofing; I could hear people talking and children crying in the corridor absolutely clearly! It was genuinely too noisy; I've never stayed in such a loud hotel!!
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享入住感受。您的真實反饋,是我們不斷改進服務、提升品質的重要動力。對於此次因房間隔音問題給您帶來的不便,我們深感抱歉,也已高度重視並積極優化改進,努力為每一位賓客營造安靜舒適的入住環境。感謝您的理解與包容,您的支持是我們前行的最大鼓勵。我們會持續用心做好服務,不斷完善細節,期待能再次為您提供更優質、舒心的入住體驗,祝您生活愉快,萬事順遂!
Markh Boo of Malaysia
Executive Twin Room (Smart Room Control + Floor-to-Ceiling Window + Comfort Lounge Chair)
Stayed in Dec 2025
Family
1 review
10/10
Outstanding
Posted on Jan 4, 2026
Very spacious, well appointed room, lift lobby as well as Main entrance lobby. Location is superb as it is about 500m away from Mrt station which is a transit station of line 3 & line 7. Needless to say, we shall always come back to stay in this fabulous hotel. regards Markh Boo PS Our kids like the big screen TV very much!
Response from Property: 感謝您的好評與認可✨ 很高興您對我們的服務態度滿意,也覺得酒店位置好找~維也納國際酒店(羅湖水貝珠寶城店)會繼續用心做好服務,期待您再次光臨,祝您出行順遂,事事舒心!
Amir Akhmetov
Standard King Room (Smart Room Control + 90" HD Projector & Screen + Tranquil Space)
Stayed in Nov 2025
Couple
1 review
10/10
Outstanding
Posted on Jan 1, 2026
It was a very satisfactory stay experience. The lobby was spacious and the environment was great. The front desk service was excellent. The check-in process was fast. The front desk staff, Ouyang, had a good attitude and excellent service. The room facilities were complete, the bed was very comfortable, and the room was intelligently controlled. They also helped with free extended check-out. It was really great!
Response from Property: 看到您如此細緻的分享,真的太感動了!✨“非常滿意”這四個字,對我們來説是最大的鼓勵與動力。從大堂環境到前台效率,從歐陽的熱情周到、房間的智能舒適,再到延遲退房的靈活安排——您提到的每一個細節,都是我們團隊用心呈現的服務點滴。能為您創造一段輕鬆愉悦的入住體驗,我們由衷高興。期待下次相遇時,繼續為您帶來驚喜與温暖!祝您旅途順利,生活常暖
Guest User
Deluxe King Room (Smart Room Control + Electric Window + Comfort Lounge Chair)
Stayed in Nov 2025
Business traveler
3 review
10/10
Outstanding
Posted on Dec 17, 2025
Stay comfortable and the food its too delicious, and I m come from Myanmar and Thailand. You
Response from Property: 感謝您跨越山海帶來的真摯好評!得知您在我們這裏住得舒適,並且喜愛我們的餐食,是對我們莫大的肯定。能為您這樣來自緬甸和泰國,有着豐富美食文化背景的貴賓提供滿意的服務,我們感到格外榮幸。希望這份美好體驗能成為您旅程中的温暖記憶。誠摯期待您的再次光臨,祝您旅途愉快,一切順心!
Daidaidea
Deluxe Twin Room (Smart Room Control + Electric Window + Comfort Lounge Chair)
Stayed in Oct 2025
Traveling with friends
30 review
10/10
Outstanding
Posted on Dec 1, 2025
Facilities: Excellent, I really loved staying here. Cleanliness: Very clean and comfortable. Environment: Very quiet and pleasant. Service: Very polite, made for a comfortable one-night stay. Convenient, simple, and I slept really well.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!看到您如此生動又真摯的點評,我們整個團隊都感到特別開心與鼓舞!“狠狠的好”、“巴適得很”這些評價,簡直説到了我們心坎裏。您對設施、衞生、環境和服務的全面認可,是我們持續提供優質體驗的最佳動力。能讓您擁有一個安靜、舒服、睡眠香甜的完美入住日,就是我們最大的成功。誠摯期待您的再次光臨,我們再為您提供“狠狠好”的體驗!祝您一切順心!
Guest User
Deluxe King Room (Smart Room Control + Electric Window + Comfort Lounge Chair)
Stayed in Dec 2025
Business traveler
6 review
10/10
Outstanding
Posted on Mar 10, 2026
Very good, front desk very helpful.1
Response from Property: 非常感謝您對我們前台服務團隊的認可!您的鼓勵對我們來説是最大的動力,我們會第一時間把這份表揚傳達給前台的小夥伴們,讓他們知道自己的用心服務被客人記住啦~在酒店,我們一直希望每一位走進大門的客人,都能感受到像朋友一樣的温暖與關照。無論是辦理入住時的微笑問候,還是旅途中的問詢幫助,前台的小夥伴們都懷着“把客人放在心上”的態度去服務。您提到他們樂於助人,這其實也是我們酒店一直堅持的服務理念——不衹是完成工作,更是真心為客人着想,讓您的旅途更省心、更舒心。再次感謝您的好評,我們會繼續保持這份熱情與貼心。期待您下次光臨,讓我們再次為您提供温暖周到的服務!祝您生活愉快,萬事順心!😊