Wyndham Grand Shenzhen Reviews
Wyndham Grand Shenzhen
Hansen Building, No. 2009 Caitian Road, Futian District, Shenzhen, Guangdong, 518033, ChinaView hotel details
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Guest Reviews of Wyndham Grand Shenzhen
9.4/10
Outstanding
8788 review
Verified reviewsLocation9.4
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(8788)
Positive reviews(8606)
Reviews with photos/video(2624)
Easy to get around(1452)
Friendly front desk staff(890)
Close to metro(624)
Nice bathtub(428)
Clean pool(310)
Perfect for business trips(296)
Excellent room layout(256)
Loved the night views(226)
Negative reviews(182)
Guest User
Superior King Bed Room
Stayed in Jan 2026
Business traveler
10 review
Outstanding
Posted on Mar 1, 2026
My stay at the Wyndham hotel was excellent. The hotel's location is superb, making dining and shopping incredibly convenient. The lobby is spacious and bright, creating a relaxing atmosphere. My room was spotlessly clean and tidy. Lily at the front desk was professional and thoughtful, with a very friendly attitude, and she made the check-in process efficient and smooth. It was a very satisfying stay, and I will definitely choose this hotel again next time I visit Shenzhen.
Original textTranslated by Google
Response from Property: 尊敬的賓客，感謝您選擇深圳温德姆至尊酒店。我們很高興與您相遇，也十分開心工作人員Lily熱情貼心的服務為您創造了難忘的入住體驗。您的暖心好評是對我們團隊的極大鼓舞。熱情、貼心、周到的服務是深圳温德姆至尊酒店貫徹的服務標準，我們會繼續努力，我們將一如既往，不辜負您的厚愛和每一次期望！誠摯地祝您新年快樂，馬年大吉！深圳温德姆至尊酒店
VolkerK
Deluxe Twin Bed Room
Stayed in Jan 2026
Traveling with friends
5 review
Great
Posted on Feb 25, 2026
Nice Hotel in central area with Shopping Mall near to it. Great view from the Hotel room. The Gym and Pool on the 32nd floor also had a great view. The room however had a cigarette smell or so to it.
Response from Property: Dear guests, warm greetings from Wyndham Grand Hotel Shenzhen! Thank you for choosing to stay at Wyndham Grand Shenzhen and taking the time to share your comments with us. Your warm suggestions are very valuable to us, and your feedback and suggestions will help us to continuously improve our services and products. Please believe that we attach great importance to each guest's stay experience, we will practice the high standard of service for each traveler to provide thoughtful and meticulous service, to create a personalized stay experience for you. We look forward to seeing you again! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
🤿chongchong🤿
Superior Twin Bed Room
Stayed in Jan 2026
Couple
6 review
Outstanding
Posted on Feb 25, 2026
The staff are very welcoming and attentive. I highly recommend this hotel. The location is excellent, right near the convention center, and surrounded by large shopping malls, making it super convenient for shopping. The room was also satisfactory, comfortable, clean, and the hygiene was excellent. Overall, it was a great experience, and I would choose to stay here again next time.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Wyndham Grand Shenzhen. We were delighted to meet you and were especially pleased that Freya's warm and attentive service created a memorable stay for you. Your kind review is a great encouragement to our team. Warm, attentive, and thoughtful service is the service standard that Wyndham Grand Shenzhen upholds, and we will continue to strive to meet your expectations and trust. We sincerely wish you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
Guest User
Superior Twin Bed Room
Stayed in Jan 2026
Family
1 review
Outstanding
Posted on Feb 24, 2026
The hotel's location is superb, right next to a subway station, and there are many shopping malls nearby, making shopping very convenient. The room was comfortable and clean, with excellent facilities. Freya provided meticulous service, and the overall stay was very pleasant.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Wyndham Grand Shenzhen. We were delighted to meet you and were especially pleased that Freya's warm and attentive service created a memorable stay for you. Your kind review is a great encouragement to our team. Warm, attentive, and thoughtful service is the service standard that Wyndham Grand Shenzhen upholds, and we will continue to strive to meet your expectations and trust. We sincerely wish you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
Guest User
Superior Twin Bed Room
Stayed in Jan 2026
Family
17 review
Outstanding
Posted on Feb 23, 2026
The location is excellent, making it convenient to get anywhere. The room facilities are comfortable, and the service is attentive. The subway is right outside the door, and they even offered a late check-out. I had a very comfortable stay.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Wyndham Grand Shenzhen. Your kind review truly reflects your appreciation for Wyndham Grand Shenzhen, and we are honored by it. Serving our guests well and creating wonderful and unforgettable experiences is our belief. We will maintain Wyndham's service standards, ensuring that every employee provides exceptional personalized service. We are delighted that you had a pleasant and memorable stay here. We look forward to seeing you again soon and continuing our story with Wyndham Grand Shenzhen. We look forward to seeing you again! Wishing you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
Nidabai
Superior Twin Bed Room
Stayed in Jan 2026
Family
16 review
Outstanding
Posted on Feb 24, 2026
Had a great stay, very satisfied! The gym and pool were both excellent. I especially loved the high-floor room with its amazing view. The room was comfortable and spacious, which made the experience even better. Freya's service and all the other facilities were really good. Highly recommend!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Wyndham Grand Shenzhen. We were delighted to meet you and were especially pleased that Freya's warm and attentive service created a memorable stay for you. Your kind review is a great encouragement to our team. Warm, attentive, and thoughtful service is the service standard that Wyndham Grand Shenzhen upholds, and we will continue to strive to meet your expectations and trust. We sincerely wish you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
elevenpaul
Boutique Family Room
Stayed in Jan 2026
Family
5 review
Outstanding
Posted on Feb 23, 2026
The room experience this time exceeded my expectations. The floor-to-ceiling windows were wide and bright, offering excellent natural light and stunning views. The room was also clean and tidy with complete amenities. Freya's service was very thoughtful, and overall, I was very satisfied with my stay.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Wyndham Grand Shenzhen. We were delighted to meet you and were especially pleased that Freya's warm and attentive service created a memorable stay for you. Your kind review is a great encouragement to our team. Warm, attentive, and thoughtful service is the service standard that Wyndham Grand Shenzhen upholds, and we will continue to strive to meet your expectations and trust. We sincerely wish you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
Guest User
Superior King Bed Room
Stayed in Jan 2026
Other
5 review
Outstanding
Posted on Feb 24, 2026
Freya provided excellent service with a warm and welcoming attitude, making for a perfectly satisfying stay. The hotel's location is fantastic, with incredibly convenient transportation options nearby, including a subway station right outside. The room facilities were comfortable, ensuring a very pleasant stay. Overall, my experience was very satisfying, and I'll definitely be back!
Original textTranslated by Google
Response from Property: 尊敬的賓客，感謝您選擇深圳温德姆至尊酒店。我們很高興與您相遇，也十分開心工作人員Freya熱情貼心的服務為您創造了難忘的入住體驗。您的暖心好評是對我們團隊的極大鼓舞。熱情、貼心、周到的服務是深圳温德姆至尊酒店貫徹的服務標準，我們會繼續努力，我們將一如既往，不辜負您的厚愛和每一次期望！誠摯地祝您新年快樂，馬年大吉！深圳温德姆至尊酒店
Guest User
Deluxe Suite King Bed Room
Stayed in Jan 2026
Family
23 review
Amazing
Posted on Feb 24, 2026
Facilities & Hygiene: The hotel has been open for a while now. Even though it's been renovated, some parts do show their age, which is to be expected. However, the cleanliness is consistently good, and the rooms are generally very spacious, making for a comfortable stay.
Service: The staff are very welcoming. The only minor inconvenience is having to report your car plate to the front desk every time you leave the parking lot.
Original textTranslated by Google
6/8
Response from Property: Dear Guest, Warmest Greetings from Wyndham Grand Shenzhen! Thank you for choosing to stay at Wyndham Grand Shenzhen and for taking the time to share your valuable feedback. Your thoughtful suggestions are invaluable to us, and your feedback helps us continuously improve our services and products. Please rest assured that we value every guest's experience and will uphold our high service standards to provide attentive and meticulous service to every traveler, creating a personalized stay experience for you. We look forward to seeing you again! Sincerely wishing you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
Guest User
Deluxe King Bed Room
Stayed in Jan 2026
Family
18 review
Outstanding
Posted on Feb 22, 2026
The service was technically sound, and the availability of an iron was a convenient touch for guests.
Original textTranslated by Google
Response from Property: 尊敬的賓客，感謝您選擇深圳温德姆至尊酒店。從您的暖心好評中，我們真切地感受到了您對深圳温德姆至尊酒店的認可，我們對此感到非常榮幸。服務好客人併為客人創造美好難忘的入住體驗是我們的信念，我們將保持温德姆的服務標準，使每位員工都能為客人提供美好的個性化服務。您能夠在這裏度過愉悦且美好的時光，是我們非常開心的事。期待不久後再次與您相見，續寫更多與深圳温德姆至尊酒店的故事。我們期待與您再次相遇! 誠摯地祝您新年快樂，馬年大吉！深圳温德姆至尊酒店
Taotieayi
Superior King Bed Room
Stayed in Jan 2026
Solo traveler
2 review
Outstanding
Posted on Feb 20, 2026
This hotel is in a great location, right in the city center, making it easy to get around. The room was clean, tidy, and comfortable, with a large bathtub by the window, which I really enjoyed. The view from the window was also quite open, with mountain scenery in the distance. Yoyo at the guest service center provided excellent and attentive service, highly recommended!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Wyndham Grand Shenzhen. We were delighted to meet you and were especially pleased that Yoyo's warm and attentive service created a memorable stay for you. Your kind review is a great encouragement to our team. Warm, attentive, and thoughtful service is the service standard that Wyndham Grand Shenzhen upholds. We will continue to strive for excellence and, as always, live up to your trust and expectations! We sincerely wish you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
Guest User
Superior King Bed Room
Stayed in Jan 2026
Family
5 review
Outstanding
Posted on Feb 19, 2026
The hotel boasts an excellent location in Shenzhen's Futian CBD, offering great transport links and a bustling commercial area nearby. It's incredibly convenient for both dining and shopping. Yoyo provided excellent service, and the room was comfortable, clean, and had a cozy feel. Overall, it was a fantastic experience and well worth recommending.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Wyndham Grand Shenzhen. Your kind review truly reflects your appreciation for Wyndham Grand Shenzhen, and we are honored by it. Serving our guests well and creating wonderful and unforgettable experiences is our belief. We will maintain Wyndham's service standards, ensuring that every employee provides exceptional personalized service. We are delighted that you had a pleasant and memorable stay here. We look forward to seeing you again soon and continuing our story with Wyndham Grand Shenzhen. We look forward to seeing you again! Wishing you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
Xiaozhengzailushang
Club Suite King Bed Room
Stayed in Jan 2026
Family
5 review
Very good
Posted on Feb 20, 2026
This hotel is more business-oriented, and the value for money is just right. Our Executive Suite came with complimentary afternoon tea and snacks. It's super convenient as Gangxia Metro Station is right outside, making it easy to get anywhere. We stayed for two nights and three days.
Original textTranslated by Google
6/7
Response from Property: Dear Guest, thank you for choosing Wyndham Grand Shenzhen. Your kind review truly reflects your appreciation for Wyndham Grand Shenzhen, and we are honored by it. Serving our guests well and creating wonderful and unforgettable experiences is our belief. We will maintain Wyndham's service standards, ensuring that every employee provides exceptional personalized service. We are delighted that you had a pleasant and memorable stay here. We look forward to seeing you again soon and continuing our story with Wyndham Grand Shenzhen. We look forward to seeing you again! Wishing you a Happy New Year and a prosperous Year of the Horse! Wyndham Grand Shenzhen
ndw19791122
Deluxe King Bed Room
Stayed in Jan 2026
Family
2 review
Outstanding
Posted on Feb 19, 2026
Had a great stay! The hotel's location is excellent, with Di Te, Excellence Center, and Huangting Plaza all within walking distance downstairs. The surrounding commercial area is bustling. The room was clean and comfortable, and the bedding was soft, which really helped us shake off our travel fatigue. YOYO was warm and professional with guests. Highly recommended, I'll definitely come back again!
Original textTranslated by Google
Response from Property: 尊敬的賓客，感謝您選擇深圳温德姆至尊酒店。我們很高興與您相遇，也十分開心工作人員Yoyo熱情貼心的服務為您創造了難忘的入住體驗。您的暖心好評是對我們團隊的極大鼓舞。熱情、貼心、周到的服務是深圳温德姆至尊酒店貫徹的服務標準，我們會繼續努力，我們將一如既往，不辜負您的厚愛和每一次期望！誠摯地祝您新年快樂，馬年大吉！深圳温德姆至尊酒店
Anonymous User
Superior King Bed Room
Stayed in Jan 2026
Family
1 review
Outstanding
Posted on Feb 18, 2026
The Wyndham Hotel has an excellent location, with a subway station right downstairs and very close to the border crossing, which is super convenient. My stay this time was quite good, the room was decent, and the staff were quite proactive. Yoyo was also very considerate of guests. I look forward to an even better experience on my next stay!
Original textTranslated by Google
Response from Property: 尊敬的賓客，感謝您選擇深圳温德姆至尊酒店。從您的暖心好評中，我們真切地感受到了您對深圳温德姆至尊酒店的認可，我們對此感到非常榮幸。服務好客人併為客人創造美好難忘的入住體驗是我們的信念，我們將保持温德姆的服務標準，使每位員工都能為客人提供美好的個性化服務。您能夠在這裏度過愉悦且美好的時光，是我們非常開心的事。期待不久後再次與您相見，續寫更多與深圳温德姆至尊酒店的故事。我們期待與您再次相遇! 誠摯地祝您新年快樂，馬年大吉！深圳温德姆至尊酒店