Binhe Yunju Boutique Apartment (Shenzhen Jingji Binhe Shidai) Reviews

Response from Property: Thank you so much for your wonderful review and strong recommendation! Seeing your appreciation for our service, transportation, and the pleasant surprise of a complimentary room upgrade makes our team incredibly happy. Our front desk staff are also energized and motivated after receiving your praise! We look forward to your next visit and will continue to provide you with the warmth of "home" through our attentive service. Wishing you a pleasant stay!

Response from Property: Dear Guest, Thank you so much for choosing to stay with us and for your thoughtful review! Seeing your satisfaction with the room space, bedding comfort, location, and cleanliness makes our entire team incredibly happy. Providing you and your family or friends with a comfortable, home-like stay is our greatest motivation. The features you mentioned—separate wet and dry areas, city views from the balcony, and convenient location—are small joys we strive to bring to every guest. We look forward to serving you again next time. Have a wonderful time and may your travels be filled with surprises!

Response from Property: 尊敬的客人，您好~看到您給予酒店“超棒”的全五星好評，還細緻分享入住體驗，我們整個團隊都特別開心與感動您認可房間整潔、設備齊全、服務貼心，也感受到周邊美食與交通便利的優勢，這些肯定是我們持續優化服務的動力呀~能為您打造舒適便捷的住宿體驗是我們的追求，下次您再來時，我們會以更飽滿的熱情，更細緻的服務迎接您，期待與您再次相遇，續寫美好回憶祝您生活愉快，萬事順遂~

Response from Property: 尊敬的賓客，您好!非常感謝您選擇入住並分享您的體驗。很高興看到我們的地理位置為您帶來了便利，無論是出行還是商務洽談都能得心應手。您的滿分好評是對我們要最大的鼓勵，期待您的再次光臨，祝您生活愉快!

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並在百忙之中抽出寶貴時間給予我們全五星的好評與肯定。看到您在衞生、設施、環境和服務方面都打出了滿分，我們整個團隊都感到備受鼓舞！我們一直致力於為賓客營造一個乾淨、舒適且便捷的旅居環境。得知酒店的周邊環境讓您感到滿意，視野開闊且出行便利，這無疑是對我們最大的認可。您的讚美我們已經分享給了全體同事，這將激勵我們繼續保持高標準的服務與維護。再次感謝您的喜愛與支持。在未來的日子裏，我們會一如既往地為您提供温馨、貼心的服務。期待在您下次光臨時，能再次為您帶來一段美好的旅程！祝您生活愉快，萬事順意！

Response from Property: Dear Guest: We are both grateful and ashamed to have read your review. We appreciate your warm praise for our staff, but we feel guilty for disappointing you and your family in terms of the facilities. We are truly sorry! The issues you mentioned, such as the sewer odor and strong furniture smell, did seriously affect your stay, which was due to our inadequate maintenance. We have already instructed housekeeping to perform a deep cleaning and deodorization of the room and are currently evaluating the possibility of replacing the old mattress. We know this experience did not meet your expectations, but we sincerely hope you can feel our determination to improve. We look forward to providing you with a more comfortable and refreshing home in the future. Wishing you a pleasant stay!

Response from Property: Dear Guest, Thank you so much for your high praise of our hotel facilities, cleanliness, environment, and service! Your satisfaction is our greatest pursuit. We are delighted that you enjoyed the location and surrounding amenities. We will also pass on your compliments to the housekeeping staff and the front desk staff; this is the greatest encouragement for our service. We look forward to your next visit and wish you a pleasant life and all the best!

Response from Property: Dear Guest, Thank you so much for choosing our apartment and making the reservation. We are especially grateful for taking the time to share such a detailed five-star review! Knowing that your friend was satisfied with their stay is incredibly encouraging for our entire team. Providing your friend with seamless service, a clean and hygienic environment, and comprehensive facilities is our constant pursuit. We look forward to providing you with a pleasant extended stay in Shenzhen as well. We wish you a pleasant stay and look forward to welcoming you!

Response from Property: 尊敬的賓客:您好!非常感謝您選擇入住我們酒店並抽出寶貴時間分享您的體驗~得知您對房間空間、設施配套的認可，我們倍感欣慰;您在衞生、環境維度的細緻反饋，也為我們後續優化指明瞭方向。未來我們會持續打磨服務細節、升級居住體驗，期待您再次下榻時，能感受到更貼心的關懷與更舒適的氛圍~祝您生活愉快，萬事順意!

Response from Property: 尊敬的客人，非常感謝您的好評!我們很高興您對設施、衞生和環境給予了滿分評價。關於您提到的結賬方式，我們理解您是指將房卡放在桌上並通過微信通知我們，這樣確實能為您節省時間。我們也會繼續優化服務，期待您的下次光臨

Response from Property: 尊敬的賓客，您好!看到您給了我們全5分的"超棒”評價，我們心裏真是樂開了花!很高興您喜歡我們的豪華大床房，我們也一直致力於為每一位客人提供寬敞舒適的空間和齊全的設施。您的誇獎“乾淨、服務態度好”是對我們保潔阿姨和服務團隊最大的鼓勵!期待您下次再來，我們會繼續保持，為您提供更優質的服務!祝您生活愉快!

Response from Property: 尊敬的客人，非常感謝您的好評與肯定!能夠為您提供舒適的入住體驗和友好的服務，是我們最大的榮幸。期待您下次光臨，祝您生活愉快!

Response from Property: 尊敬的賓客：您好！感謝您選擇入住我們酒店，並對我們的地理位置給予肯定。同時，非常感謝您坦誠地提出關於服務、設施與清潔度方面的意見，我們對此高度重視。我們非常抱歉未能在這幾個方面為您提供滿意的體驗。您的反饋對我們至關重要，我們已立即將問題傳達給相關部門進行核查與改進。我們將加強對員工服務意識的培訓，提升設施維護和清潔衞生的管理標準，力爭為每一位客人提供更優質的住宿體驗。期待有機會在您下次入住時，為您帶來煥然一新的感受。祝您一切順利!

Response from Property: Dear Ctrip VIP, Hello! Thank you very much for choosing to stay with us again and for taking the time to share your detailed stay experience. We are heartened to hear that you were pleased with our excellent location, convenient surrounding amenities (restaurants, shopping, subway access), and reasonable prices, which are the core values ​​we strive to provide our guests. We also carefully read your feedback regarding "the facilities are a bit old and in need of upgrading." Your point is very pertinent and valuable! We fully understand your feelings and are deeply sorry that the facilities did not meet your expectations for comfort and modernity. Ensuring a perfect stay for every guest, especially long-time guests like you, is always our goal. Rest assured, improving the quality of our amenities is our top priority. We are currently upgrading our guest room mattresses and sofas, striving to provide a more modern and comfortable living environment. Thank you again for your trust and encouragement! We look forward to your return and the opportunity to offer you a refreshing and wonderful experience. We wish you a happy and prosperous life!