Puyue Hotel (Shenzhen East Railway Station Buji Metro Station) Reviews

Response from Property: Dear Guest,We are truly sorry for the frustrating experience you had during your stay—it is clear we fell far short of the standard you deserve, and we apologize sincerely for the issues with your room.We regret that the room size did not meet your needs, and that the air conditioner was difficult to adjust with inconsistent cooling performance. The dampness in the room and the unpleasant odor in the bathroom are also problems we take very seriously.Our team has already taken immediate action: we are adding clear, multilingual operation guides for all air conditioners to help guests adjust settings easily; we are conducting a full maintenance check on every AC unit to ensure stable temperature control; we have strengthened daily ventilation and dehumidification processes for all guest rooms; and our housekeeping team is carrying out deep cleaning and odor-eliminating treatments for all bathrooms.Your feedback is invaluable to us—it helps us spot problems and make necessary improvements. We hope you will give us another opportunity to provide you with a comfortable and enjoyable stay.Sincerely

Response from Property: Dear Guest,We apologize again for the inconvenience caused by the small room space and unpleasant bathroom odor during your stay.We are taking active measures to optimize room layout and conduct deep cleaning for all bathrooms. We understand your feeling that the room is only suitable for a short stay, and we are determined to make improvements. Thank you for your honest feedback, and we hope to welcome you back someday.Best regards,

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 輕聲問候、聲摯祝福，願快樂常伴你左右，願你擁有滿懷的歡欣、豐收的希望，洋溢在這一年。感謝您對我們的肯定，我們會更加努力的為所有賓客服務！

Response from Property: 尊敬的賓客，感謝您的入住，我們將繼續保持高品質優秀的對客服務標準，竭力為每一位打造舒適温馨的入住體驗。再次感謝您的點評，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的貴賓，非常感謝您對我們的評價，沒得獲得您的滿分好評，小玥有很多地方需要改進，您反饋的問題我們會立即進行整改，期望您下次入住的時候能交給您一份滿意 的答卷~同時，也祝您每天開心快樂，幸福美滿~~~

Response from Property: 有一種遇見，不曾邀約，卻心有靈犀；小玥與您不期而遇，也是天大的緣份。 普玥酒店一心致力於給客人創造一流的環境、鄰里的服務，舒適的空間，讓您在這裏真正感受到“家”的感覺，小夥伴們期待您下次的光臨！

Response from Property: Dear guest, your high praise makes Xiaoyue very happy and energized. Puyue is a high-quality hotel with a strong urban cultural atmosphere. We hope to create a comfortable home for our weary travelers and share the best things in life with every city dweller, wishing you relaxation, tranquility, and comfort amidst your travels. We believe you will grow to love Xiaoyue more and more! Sincere, friendly, and down-to-earth Xiaoyue looks forward to your visit! Don't forget to recommend us to your friends!

Response from Property: Dear guest, hello! Thank you for your stay and for taking the time to leave us a review. Serving every guest well is our unwavering commitment. We uphold our philosophy of providing a home-like experience, ensuring all guests feel at home. The entire hotel staff looks forward to welcoming you back and wishes you good health. Thank you!

Response from Property: There's a kind of encounter, uninvited, yet connected by a shared understanding; meeting Xiaoyue unexpectedly is truly a fate unto itself. Puyue Hotel is dedicated to creating a first-class environment, friendly service, and a comfortable space for guests, allowing them to truly feel at home. We look forward to your next visit!

Response from Property: Dear customer: Hello! Thank you for your praise for Xiaoyue. Your satisfaction is Xiaoyue's greatest motivation to move forward. Xiaoyue will continue to work hard to become better and better. Remember to come back and see Xiaoyue often. We will prepare your favorite styles for you. Welcome back! See you there~~~~

Response from Property: Because of you, this season is filled with romance, and everything has become so warm and cozy. Although you come from a faraway place, you have brought the most sincere warmth. I love seeing your youthful smiles. I sincerely wish you all the best and that you always be smiling. I sincerely welcome you to visit us again.

Response from Property: Dear guest, thank you for taking the time to share your stay! Regarding TV programs, we currently don't offer online TV, so our channel selection is limited. We'll note this and explore future optimization options to provide guests with more choices. Regarding the odor you mentioned regarding the hallway carpet, while the housekeeping staff have not found any abnormalities, we take your feedback very seriously. If it's convenient, please private message us to let us know the specific floor. We'll conduct a detailed investigation and address the issue to ensure a comfortable stay. Thank you again for your candid feedback. We look forward to serving you again and wish you a happy stay!

Response from Property: Dear guest, hello! First of all, thank you very much for choosing and staying in our hotel! We sincerely apologize for your unpleasant stay experience! We can guarantee that the sheets, quilt covers and other supplies in all rooms of our hotel are absolutely changed for each guest, and sent to a professional laundry company for cleaning, and each room is strictly inspected by our hotel room manager, and will be sold to the public after the store manager spot checks! All staff of our hotel attach great importance to the situation you reported. We communicated with the laundry company to ensure that each linen was disinfected, washed and dried. It may be allergic to disinfectant water. We asked the laundry company to provide a professionally qualified third-party linen test report to ensure that our linens are clean and correct. We apologize again for your unpleasant stay experience! You are also welcome to make higher suggestions and requirements for our future work! All the staff of Puyue Hotel look forward to seeing you again!