SherieLow
September 1, 2024
I recently stayed at the Hyatt Regency Shenzhen Airport, and it was a flawless experience from start to finish. The hotel is perfectly situated for travellers, offering the ultimate convenience of being right at the airport (just a 7 minutes walk from the gate with clear directions).
What truly set this stay apart was the exceptional service provided by the staff. Eric Chen and Molly were absolute standouts—professional, attentive, and genuinely warm. They went above and beyond to ensure that every aspect of my stay was perfect. I had a parcel to send to my supplier, but as I do not have China mobile number, I was unable to send the parcel. Eric went out of the way to assist me by helping me to make the parcel booking with his phone. The staff dedication to customer satisfaction is evident and greatly appreciated.
The rooms are modern, clean, and equipped with all the amenities you could need. The dining options were fantastic, offering a wide range of delicious choices to suit any palate.
Overall, I couldn’t be happier with my experience at the Hyatt Regency Shenzhen Airport. I highly recommend this hotel for anyone looking for comfort, convenience, and outstanding service.