Wanshi Chang Anshun Express Apartment (Shenzhen North Railway Station) Reviews

Response from Property: Review (Positive): My experience at Wanshi Chang'an Shun Express Apartment was excellent. What I appreciated most was the helpfulness of the front desk staff, especially in handling Chinese communication. As a foreign traveler, communication can sometimes be difficult, but the staff were very patient, helping me translate and answering basic questions, making my stay much easier and more comfortable. The apartment itself was clean and well-equipped, with ample space to relax after a busy day. It met all my needs, and overall, it was very good for the price range. The bed was comfortable, and I didn't experience any noise or sleep quality issues. The location was another huge advantage. Being close to Shenzhen North Railway Station is very convenient, especially when traveling between cities. There are also many restaurants, convenience stores, and local shops nearby, so it's easy to buy food and daily necessities anytime. Overall, this place offers great value for money, combining convenience, comfort, and helpful service. I would definitely choose to stay here again next time I'm in Shenzhen. ---2. Replies in foreign languages ​​(English) Thank you so much for taking the time to share such a detailed and positive review! We are absolutely delighted to hear that you had a really good experience at Wanshi Chang Anshun Express Apartment. Your kind words about our reception staff mean a lot to us. We understand that language barriers can be challenging for foreign travelers, and we always strive to be patient and helpful. It's wonderful to know that our assistance made your stay easier and more comfortable. well-equipped, and comfortable, with a good bed and peaceful environment for quality sleep. Providing good value for money is always our goal, so it's great to hear that you were satisfied with the condition of the apartment for the price range. The convenience of our location near Shenzhen North Railway Station, as well as the nearby restaurants and shops, is something we're proud of, and we're happy that it added value to your trip.Thank you again for your high recommendation. It would be our genuine pleasure to welcome you back on your next visit to Shenzhen!

Response from Property: We sincerely apologize for your bad experience.We will seriously improve our staff service attitude, room cleaning and room arrangement.We will also pay attention to construction noise to bring you a better stay.

Response from Property: Thank you for your recognition! We are delighted that you are satisfied with the price-performance ratio. We will continue to focus on improving quality and look forward to your next visit!

Response from Property: The finance department booked it for us → no disappointments → and we even got a positive review 🎉 This whole process made us happier than receiving a bonus. Thank you for praising the cleanliness and convenient location. The convenience store and fruit shop downstairs are definitely hidden gems, and you discovered them! Construction noise is an old problem; we're eagerly awaiting its completion. Next time, just contact us directly. We'll upgrade your room and give you a quieter orientation. The amount reimbursed by the finance department isn't important; comfort is what matters.

Response from Property: 翻譯 很適合短期暫住入住。 簡短英文回覆 Thank you! Happy to know you had a nice short stay with us.

Response from Property: 中文翻譯：度過了非常棒的時光。極力推薦。這個位置完美契合了我們旅途的需求，非常完美。二、外文回覆（英文）Thank you so much for your wonderful review! We're absolutely delighted to hear that you had an amazing time and that our location was perfect for your trip. Your highest recommendation means the world to us. It was a pleasure having you, and we would love to welcome you back anytime.

Response from Property: Dear guest, thank you for being so detailed and fair.“Average good” — and then you still took the time to mention the minimarket, the exact distance to the metro. That tells us you came in with a fair mindset, expecting what we promised.Then we told you there’s no heater.That’s not “average”. That’s a straight-up mistake. Trip.com’s description wasn’t accurate, and we failed to catch it. You travelled, you arrived, you asked — and we said no. We’re truly sorry.The heater situation has been fixed in the listing. More importantly, we’ve updated our room check process so no future guest hears “actually we don’t have that” after check-in.You gave us honesty. The least we can do is give you honesty back — and a reason to stay again. Next time you’re in the area, please reach out directly. We’ll handle the upgrade and make sure every “said” becomes “done”.——尊敬的客人，感谢您写得如此详细、如此公允。“平均以上，还算不错”——您甚至还记得写下楼下有小超市、距离地铁精确到米。这说明您入住时是带着公平的心态来的，期待着我们承诺过的一切。然后我们告诉您：没有暖气。这不是“平均以上”。这是明确的错误。平台上的描述不准确，而我们也没有提前核查。您长途抵达，开口询问，得到的却是“没有”。非常抱歉。暖气问题已在所有平台完成信息更正。更重要的是，我们已更新了客房信息核对的流程，从此不会再有任何一位客人，在入住后才被告知“其实我们没有那个设施”。您给了我们坦诚。我们能做的，是用坦诚回应——以及一个让您愿意再来的理由。下次到附近，请直接联系我们。升级由我来安排，这一次，让每个“写着有的”都变成“确实有”。

Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are very touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.

Response from Property: 尊敬的賓客：您好！感謝您5分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望萬世昌公寓會是您回憶裏最温馨最獨特的那個！常回萬世昌看看哦

Response from Property: Dear guest, thank you — “decent enough for the price” is actually a fair summary, and we appreciate that.But “run down” hit us. You’re not wrong. The room you stayed in hasn’t been refreshed yet, and it shows. We’ve already started a phased renovation, and your feedback confirms we need to speed it up.About the construction noise: we can’t make it disappear overnight, but we can definitely put you in a room that faces away from it. Next time you book, please reach out to us directly — we’ll personally secure a quieter, refreshed room for the same honest price.You paid fairly, and you deserved better condition. We’ll make it right on the next one.——尊敬的客人，感谢您的坦诚。“对得起价格”是一个公允的评价，我们虚心接受。但“房间有点老旧”这句话确实点醒了我们。您住的那间房确实还未翻新，状态跟不上标准。您的反馈让我们确认：原定的分阶段翻新计划必须加速。关于施工噪音：我们确实没法让工地停工，但完全可以把您安排到远离工地的另一面。下次您再来这片区域，请直接联系我们——我们会以同样的合理价格，为您预留一间翻新过的、真正安静的安静房。您付了公平的价格，理应得到更好的状态。这次没给到，下次我们补上。

Response from Property: Wow, thank you for this — you just made our morning 😊“Good value for price”, “nice location”, “liked the surrounding” —that’s three compliments in one breath. We’ll take it 🙏And yes — the washing machine!It’s not something most hotels this size have, and we’re so glad you found it useful.There’s something nice about travelling light and leaving with fresh clothes, right?Thank you for noticing the little things we put in to make stays easier.We’d love to host you again next time you’re around —washing machine will be waiting 🧺✨——哇，谢谢您——这条好评点亮了我们整个早晨😊“性价比高”“位置好”“喜欢周边”——一口气夸了三句，我们全收下了🙏还有——洗衣机！同体量的酒店很少配这个，您用上了还特意写出来，我们特别开心。出门在外能轻装上阵、穿着干净衣服回家，是很棒的体验对吧？谢谢您看见这些让旅途更轻松的小心思。下次再来玩呀——洗衣机还在老地方等您🧺✨

Response from Property: Dear Guest, Thank you for choosing Wanshichang Apartment Hotel and having a pleasant time with us. We greatly appreciate your review on [review website]. We are delighted to hear that you were satisfied with our hotel's staff, service, and facilities. Your feedback is very important to us; it is an encouragement and motivation for us. We look forward to welcoming you back! Let us serve you again.