Four Points by Sheraton Shenzhen

The hotel's location is super convenient, really close to the border crossing. I used my membership benefits for a free room upgrade and a late check-out until 2 PM. The West Wing is a bit of a trek from the fifth floor, though.

I've stayed here countless times over the years, and the hygiene has steadily declined. The bathroom smells absolutely terrible, and there were even bloodstains on the sheets.

Overall, I'm quite satisfied. We stayed at a hotel near the border crossing in advance of our trip to Hong Kong, which was very convenient for crossing early in the morning and getting ahead of the queues. The check-in experience could be improved slightly. There weren't many staff members at the reception when we checked in during the afternoon, so we had to wait quite a while, but their service and responsiveness to complaints were excellent. While the room wasn't brand new (understandable given its age), it was clean, and the housekeeping staff did a fantastic job.

The room was a bit old-fashioned, and while there was a bathtub, it was completely unusable. Breakfast was decent. The pool is outdoors and not heated, so it was pretty much unusable in March.

The hotel is very close to the border crossing. Although the facilities are a bit old, the price is good, so it's excellent value for money. Overall, it's pretty decent, and getting around is very convenient. Plus, there's a free bus.

The night we checked in, both my mom and I (in separate rooms) developed what looked like flea bites after getting into bed. I had over a dozen bites on my legs and arms, and my mom had several on her legs as well; they were incredibly itchy. The hotel facilities are quite old, and the hygiene is seriously concerning.

As guests traveling from Shenzhen to Hong Kong and Macau, we specifically chose this 5-star chain hotel. Before checking in, I consulted the front desk about parking, mentioning that I needed to park for several days and specifically asking about its safety and charges. The hotel clearly explained the charging policy and assured us it was very safe and there would be no issues, which is why we confidently parked our vehicle as instructed. We assumed that paid parking would guarantee proper care. However, while our car was in the designated hotel parking space, it was severely scratched by another guest's vehicle. This clearly points to inadequate security and managerial negligence on the hotel's part. After receiving a call from the traffic police, we had to cut our Macau trip short and rush back to the hotel with our child to deal with the situation. Not only did we have to change our train tickets and disrupt our travel plans, but our entire holiday mood was also severely affected. Upon arrival, no one from the hotel proactively offered comfort. I had to find a parking attendant, who then contacted someone, and eventually, a self-proclaimed manager and a front desk staff member came down. My only request was: it's too late tonight, and with a child, it's inconvenient. We are forced to stay another night to facilitate the follow-up. I hoped the hotel would waive the cost of one night as a form of consolation. This request was reasonable and not excessive, yet the hotel manager flat-out refused, acting perfunctorily. They only stated they would 'be responsible for informing,' offered no compensation plan, and showed no accountability or consideration for the guests whatsoever. Ultimately, both parties resolved the car repair issue with the assistance of the traffic police. I ask the hotel: are you truly without any responsibility? You collect parking fees but fail to fulfill your duty of vehicle safekeeping. When an incident occurs, you only say you 'are responsible for informing,' offering no proactive comfort. It was only after I became angry that you reluctantly apologized and offered some small gifts and water. Who values such meager offerings? What we want is for the hotel to genuinely consider its customers, properly handle the unpleasant situation we encountered, and simply try to appease the guests. Is that so difficult? Traveling with a child during the Chinese New Year, we were originally happy, but your severe negligence completely ruined our itinerary and our mood. We felt no warmth in your service at all, which is truly disheartening. As a 5-star chain brand hotel, your security is unassured, your service lacks warmth, and your management is irresponsible. The experience was extremely poor, and I strongly advise against staying here!