Century Kingdom Hotel Reviews

Response from Property: We're truly sorry to hear about your experience, and we completely understand your frustration. Having to switch rooms twice because of smoke odor is unacceptable, and we regret that this disrupted your rest so significantly.Our property maintains a strict non-smoking policy, and we take violations seriously. Your feedback has prompted our management to review our floor monitoring procedures and strengthen enforcement, including more frequent hallway checks and clearer communication of our policy at check-in. We're also looking into additional deep-cleaning protocols to address lingering odors more effectively.A good night's sleep should be the bare minimum, and we fell short for you. Thank you for letting us know directly—this helps us improve in ways that truly matter.

Response from Property: 尊敬的客人，您好！感謝您選擇深圳百合酒店（深圳東站店），並分享如此專業而細緻的入住體驗。得知您認為酒店屬於老字號、環境整潔衞生、服務熱情周到且整體體驗穩定，我們深感欣慰；同時您對餐廳特色、前台接待規範以及服務細節的肯定，也將成為我們持續提升的動力。酒店位於布吉龍崗大道百鴿路一帶，交通便利，周邊餐飲選擇豐富，布吉老街也值得您再度前往遊覽。再次感謝您的認可與支持，期待您在不久的將來再次光臨，繼續為您提供更優質的服務體驗。

Response from Property: 尊敬的賓客，您好！感謝您下榻深圳百合酒店，酒店位於深圳市龍崗區布吉龍崗大道（羅湖區交匯） 臨近深圳東站、地鐵3號線/5號線/14號線，地理位置優越。我們真誠期望您再次入住，期待為您提供更滿意的服務。

Response from Property: Dear Guest, Thank you for choosing Shenzhen Baihe Hotel. Your spacious room and elegant bathroom truly impressed us, instantly energizing our team! We've maintained the classic layout's tranquility while continuously injecting new vitality. Regarding the TV casting function, some traditional models are indeed not yet covered. Your suggestion has reached the engineering department and will be a key consideration for the next round of equipment upgrades. On another note, gazing at the stunning night view through the floor-to-ceiling windows, feeling the city's pulse, or playing tennis or swimming in the outdoor pool are all more enjoyable ways to relax after putting down the screen. We look forward to your next visit to unlock even more vibrant experiences! May you enjoy the vitality of spring, the brightness of summer, the joy of autumn, and the health of winter.

Response from Property: 尊敬的賓客，您好！感謝您選擇深圳百合酒店。朋友能滿意，這波反饋直接拉滿了我們的能量值！按金環節確實給您添了道手續，我們正在評估更便捷的預授權方案，爭取讓流程像我們的入住服務一樣絲滑。説到朋友讚不絕口的體驗，咱家裝修新穎的客房搭配景觀落地窗，窗外動人夜景就是最好的待客禮。明早別忘了帶朋友嚐嚐早餐，品種豐富口味在線，配上室外泳池和網球場的晨間活力，這才是滿分旅居的正確打開方式。願你春生夏明朗，秋棋冬瑞康。

Response from Property: Dear Guest, Thank you for choosing Shenzhen Baihe Hotel. Your message warmed our hearts, especially the comment "I always stay at Baihe when I come to Shenzhen," which felt like a precious reunion with an old friend. We deeply appreciate your trust in our clean rooms and convenient location near the East Railway Station. The panoramic floor-to-ceiling windows offer a glimpse into the city lights at night, perhaps adding a touch of gentleness to your journey. We hope the shimmering waters of the outdoor pool and the vibrant tennis courts will continue to accompany you on every stay. We look forward to helping you unwind from your travels at Baihe Hotel once again. May you experience the joys of spring, the brightness of summer, the vibrancy of autumn, and the health of winter.

Response from Property: 尊敬的賓客，您好！感謝您選擇深圳百合酒店。您的這份安心，讓我們心裏特別柔軟。很多客人入住前都會有和您一樣的顧慮，但真正住下來，就會發現夜晚很寧靜，衹有窗外動人的夜色相伴。透過景觀落地窗，城市的璀璨燈火温柔地鋪開，那份靜謐比想象中更治癒。白天您若得閑，網球場和室外泳池也是舒展身心的好去處。願這份意料之外的安寧，成為您旅途中美好的小確幸。願你春生夏明朗，秋棋冬瑞康

Response from Property: Dear Guest, Thank you for choosing to stay at Shenzhen Baihe Hotel. We sincerely apologize for not meeting your expectations. Regarding your feedback, we understand that the hotel's room service center provides complimentary mosquito repellent. If you require it, please call our customer service center during your stay. The kettle in your room is not dusty; it's just the kettle's natural color. If you would like a photo, please contact our Public Relations Manager, Mr. Fu. We would be happy to provide it. Baihe Hotel sincerely hopes you will stay with us again, and we look forward to providing you with even more satisfactory service.

Response from Property: 親愛的賓客，感謝您下榻深圳百合酒店，很開心得知您對此次的入住體驗感到滿意。希望能持續為您服務，期待並歡迎您的再次光臨！

Response from Property: Dear Guest, Thank you for choosing to stay at Shenzhen Baihe Hotel. Located on Longgang Avenue, Buji, Longgang District, Shenzhen (intersection with Luohu District), the hotel boasts a convenient location near Shenzhen East Railway Station and Metro Lines 3, 5, and 14. We sincerely hope you will stay with us again and look forward to providing you with even more satisfactory service.

Response from Property: Dear Guest, Thank you for choosing to stay at Shenzhen Baihe Hotel. We sincerely apologize for not meeting your expectations. Our hotel rooms are regularly maintained and updated, and as Shenzhen promotes green travel, as one of our green hotels, we cannot provide more disposable items. If you have any suggestions or comments, please contact our Public Relations Manager, Mr. Fu, at your convenience. We will give you a satisfactory reply as soon as possible. Baihe Hotel sincerely hopes you will stay with us again, and we look forward to providing you with even more satisfactory service.

Response from Property: Dear Guest, thank you for staying at Shenzhen Lily Hotel. We are delighted to know that you were satisfied with your stay. We hope to continue to serve you and look forward to welcoming you back again!

Response from Property: Dear Guest, Thank you for choosing to stay at Shenzhen Baihe Hotel and for taking the time to share your experience. We sincerely apologize for not providing you with a satisfactory stay. Regarding your question about the 60 RMB breakfast fee, the hotel's buffet breakfast is 50 RMB per serving, and the breakfast restaurant offers freshly cooked soup noodles, a toaster, and more. Furthermore, the hotel rooms and related facilities are regularly maintained and updated. We take your specific issues during your stay very seriously and would appreciate your detailed feedback so we can make targeted improvements. If convenient, please feel free to contact Mr. Fu, the hotel's Public Relations Manager, at your convenience. We will carefully consider your opinions and suggestions and provide you with a satisfactory response as soon as possible. Thank you for your understanding and support. Shenzhen Baihe Hotel sincerely looks forward to your next visit and will provide you with a more meticulous and thoughtful service for a more comfortable stay.