Guest Reviews of Lavande Hotel (Shenzhen Bao'an Haiya Binfencheng Xin'an Park Subway Station)
9.2/10
Very Good
2826 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.1
Service9.3
Cleanliness9.2
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All reviews(2826)
Positive reviews(2705)
Reviews with photos/video(341)
Classy environment(205)
Friendly front desk staff(198)
Easy to get around(176)
Convenient for shopping(89)
Perfect for business trips(70)
Delicious breakfast(42)
Stayed multiple times(35)
Negative reviews(121)
Guest User
Elegant Queen Room
Stayed in Mar 2026
Other
3 review
10/10
Outstanding
Posted on Apr 27, 2026
The room was clean, tidy, and comfortable. The front desk service was excellent, and it's conveniently located near a mall, the subway, and plenty of places to eat and play.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝。萬水千山遇知音,能得到您如此温暖的讚美是小麗無上的光榮,您的滿意是我們服務的目標,小麗不僅僅是給住店客人提供好的服務,也會給像您這樣的友人提供更上一層樓的服務,小麗不會辜負您的讚美,繼續努力,期待您的再次光臨。
Yim Mei Sze
Business Smart Room - City-View (Double Bed) (Window)
Stayed in Mar 2026
Family
66 review
10/10
Outstanding
Posted on May 7, 2026
The staff were incredibly friendly and attentive. The hotel had all the amenities I needed, and I was very satisfied with my stay. The surrounding transportation was convenient, making it easy to get around and shop. The room was clean and comfortable, making for a pleasant and enjoyable stay. This is definitely a hotel worth experiencing.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝。萬水千山遇知音,能得到您如此温暖的讚美是小麗無上的光榮,您的滿意是我們服務的目標,小麗不僅僅是給住店客人提供好的服務,也會給像您這樣的友人提供更上一層樓的服務,小麗不會辜負您的讚美,繼續努力,期待您的再次光臨。
Guest User
Comfy Family Room (Window)
Stayed in May 2025
Family
10 review
9.5/10
Amazing
Posted on Jun 27, 2025
Good room and good service
Response from Property: 尊敬的賓客:您好!感謝您入住麗楓海雅繽紛城新安地鐵站店,古人説“山不在高有仙則名,水不在深有龍則靈。”小麗認為家不在大有愛才幸福,希望我們暖心的服務會讓您愛上我們。期待您的五星點評,祝:安好!
Qinzj
Business Smart Room - City-View (Double Bed) (Window)
Stayed in Apr 2026
Traveling with friends
2 review
10/10
Outstanding
Posted on May 10, 2026
设施:good
卫生:good
环境:good
服务:good
Response from Property: 尊敬的賓客,非常感謝萬水千山遇知音,能得到您如此温暖的讚美是小麗無上的光榮,您的滿意是我們服務的目標,小麗不僅僅是給住店客人提供好的服務,也會給像您這樣的友人提供更上一層樓的服務,小麗不會辜負您的讚美,繼續努力,期待您的再次光臨。您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Fatbelly Tourist
Romantic Premier Room (Bathtub)
Stayed in Mar 2025
Couple
6 review
9.5/10
Amazing
Posted on May 1, 2025
You can walk to the huge mall in 5 mins where u can get what u want .
Response from Property: 尊敬的賓客:您好!感謝您對麗楓海雅繽紛城新安地鐵站店的大力支持,您的滿意就是酒店前進的動力,無需贅言,常來就好咯!祝:工作順利,天天好心情 !期待您下次的五星好評!
Niba8
Deluxe Queen Room
Stayed in Nov 2023
Business traveler
26 review
10/10
Outstanding
Posted on Jan 1, 2024
Nice view,but newly detracted with a little chaos ,thanks to their warmly service
Response from Property: Dear guest, I am very grateful to have found a close friend across thousands of miles. It is Xiaoli’s greatest honor to receive such warm praise from you. Your satisfaction is the goal of our service. Xiaoli not only provides good service to hotel guests, but also To provide a higher level of service to friends like you, Xiaoli will not let down your praise. We will continue to work hard and look forward to your visit again. We will continue to work hard to live up to your praise of our hotel. Thank you again for your affirmation of our hotel. We look forward to visiting you again. I wish you a pleasant trip. Thank you for your praise of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Oct 2023
Family
7 review
6.5/10
Posted on Feb 13, 2024
Overall is average
Response from Property: 尊敬的客人,您好,新年快樂🎊,非常抱歉,未將理想達到預期,真的很抱歉,酒店也是24小時值班服務,有問題隨時聯繫我們。祝您新年吉祥,平安喜樂!
panda poker
Business Room - City-View (2 Beds) (Window)
Stayed in Apr 2024
Family
21 review
8.0/10
Very good
Posted on May 6, 2024
The best thing about the hotel is the location. It's just a few minutes away from the subway. It's opposite Zhenghaiya Colorful City. It's super convenient to buy food and entertainment. There are many snacks next to the mall, which is very attractive. However, the hotel is average in hygiene, the toilet board is loose, and the windows are in heavy rain. It's a bit watery, but overall it's very acceptable, and it's mainly cheap.
Original textTranslated by Google
Response from Property: Dear guest, I am very sorry that I could not give you a satisfactory experience. On behalf of all the staff, Xiaoli would like to sincerely apologize to you, sorry! If you encounter any dissatisfaction during your stay, you can call the front desk and we can change you to a higher room. Xiaoli once again apologizes to you for the bad experience.
Anonymous User
Elegant Queen Room
Stayed in Mar 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 24, 2024
The location is convenient. The hotel room is very clean. The front desk staff are very good. Very satisfied. There is flower tea, which is delicious. The location is convenient. The hotel room is very clean. The front desk staff are very good. Very satisfied.
Original textTranslated by Google
Response from Property: Hello, GOODMORROW~ I am very happy to serve you, and I am even happier that every time we serve you, we will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel, and look forward to visiting again, and wish you a pleasant journey. Thank you for your praise of our hotel, and we will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel, and look forward to visiting again, and wish you a pleasant journey!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Traveling with friends
34 review
10/10
Outstanding
Posted on Apr 26, 2024
Let me express my feelings about staying in this hotel. The curtains open automatically, and when you come in, you can feel the sunshine and the air is ventilated. Next to it is Haiya with many delicious foods, and the facilities are complete, clean and hygienic.
Original textTranslated by Google
Response from Property: Hello, GOODMORROW~ I am very happy to serve you, and I am even happier that every time we serve you, we will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel, and look forward to visiting again, and wish you a pleasant journey. Thank you for your praise of our hotel, and we will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel, and look forward to visiting again, and wish you a pleasant journey!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Other
1 review
10/10
Outstanding
Posted on Apr 22, 2024
The hotel environment is great, the front desk staff has a very good service attitude, and the hotel's transportation and surrounding facilities are also very complete. The transportation is convenient. There is a shopping mall downstairs, which is very convenient for eating, drinking and having fun. I sincerely recommend everyone to consider this hotel.
Original textTranslated by Google
Response from Property: Hello, GOODMORROW~ I am very happy to serve you, and I am even happier that every time we serve you, we will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel, and look forward to visiting again, and wish you a pleasant journey. Thank you for your praise of our hotel, and we will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel, and look forward to visiting again, and wish you a pleasant journey!
Ricky0121
Queen Room With View
Stayed in Mar 2024
Business traveler
29 review
6.7/10
Posted on Apr 21, 2024
To be honest, I came here for the Lavande hotel brand, but after checking in, I found that except for the advantage of being close to Haiya Colorful City, other aspects are really not good, and it cannot be compared with Lavande in other cities. The breakfast is also very bad. I checked out early
Original textTranslated by Google
Response from Property: Dear guest, Xiaoli feels very sad after seeing your comment. The sad thing is not because of the score, but because we have let you down. It is true that we cherish each of our clients and are good at accepting your criticisms and suggestions for us and making corrections. Because of our shortcomings, you have had an unpleasant experience. Xiaoli expressed her deep regret and also Thank you for your criticism of us. We will make rectifications immediately. Xiaoli hopes that you can stay in our store again to feel our changes and progress. We sincerely hope to meet you again in Lavande. Thank you for being able to witness our small growth. It is precisely because of you that Lavande will achieve higher achievements and keep moving forward without forgetting its original intention. Lavande people will definitely continue to work hard and strive to be the best. Dear Di Guest Officer, if you have any questions during your stay, you can call the hotel front desk at any time, and the front desk will solve it for you as soon as possible.
Anonymous User
Elegant Queen Room
Stayed in Mar 2024
Other
2 review
10/10
Outstanding
Posted on Apr 21, 2024
The service was very good, and they upgraded me to a room with a window for free. The room is also very large. The bathroom is also quite large. It is suitable for one person to live in. However, the sound insulation is average. If other guests are chatting in the corridor, it will affect your sleep.
Original textTranslated by Google
Response from Property: Dear guest, I am very grateful to have found a close friend across thousands of miles. It is Xiaoli’s greatest honor to receive such warm praise from you. Your satisfaction is the goal of our service. Xiaoli not only provides good service to hotel guests, but also To provide a higher level of service to friends like you, Xiaoli will not let down your praise. We will continue to work hard and look forward to your visit again. We will continue to work hard to live up to your praise of our hotel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Cozy Family Room
Stayed in Mar 2024
Family
5 review
9.5/10
Amazing
Posted on Apr 3, 2024
Overall, it's very good. Except for the slight odor in the toilet (acceptable), the location is about 50 meters away from Haiya Colorful City, which is very convenient. You need to use the room card to get to the hotel, which greatly increases the security. You can adjust the size on the bedside Room lights and curtains. The twin room is so big. The second and second naps are very comfortable. Each person has two pillows, one hard and one soft. Although there are no bed rails provided, the two beds can be parked ok. There is a room downstairs. 24-hour convenience store, stay here again next time you visit Li Yidu
Original textTranslated by Google
6/7
Response from Property: Dear guests, your satisfaction is the goal of our service. Xiaoli not only provides good services to hotel guests, but also provides higher-level services to friends like you. Xiaoli will not let you down. Praise, keep up the good work. Thank you again for your affirmation of the hotel. I look forward to your five-star review next time you visit. I wish you a happy journey!
Guest User
Elegant Queen Room
Stayed in Feb 2024
Family
8 review
10/10
Outstanding
Posted on Apr 1, 2024
Going to Haiya Colorful City is just across the road, very convenient! There are many activities for children in the mall. The staff are very friendly, the room is clean, and the price/performance ratio is very good
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for meeting a close friend through thousands of rivers and mountains. It is Xiaoli’s greatest honor to receive such warm praise from you. Your satisfaction is our service goal. Xiaoli not only provides good service to hotel guests, but also To provide a higher level of service to friends like you, Xiaoli will not let down your praise. We will continue to work hard and look forward to your visit again. We will continue to work hard to live up to your praise of our hotel. Thank you again for your affirmation of our hotel. We look forward to visiting you again. I wish you a pleasant trip. Thank you for your praise of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!