The service attitude was extremely poor. I had specific room requests and contacted customer service multiple times to confirm if the room met my needs in advance. However, the customer service kept giving evasive answers, insisting that they could only tell me if a suitable room was available after 2 PM on the day of check-in.
On the day of my check-in, I tried to contact the hotel at 2 PM, but no one answered or responded to my calls. When I checked in at the front desk that evening, the female staff member was very cold, which made me feel extremely uncomfortable!
The staff's professionalism was truly lacking. When I went down for breakfast, I specifically confirmed with the front desk that my room included two breakfasts. However, upon arriving at the restaurant, the staff told me I had no breakfast! I only managed to get breakfast after an internal confirmation from the hotel. The whole experience was terrible!
For a hotel costing over 350 yuan, the breakfast selection was extremely limited, and many items listed on the menu were already unavailable by 8 AM when I went down for breakfast (despite breakfast being served from 7 AM to 10 AM).
Original TextTranslation provided by Google