Atour Hotel (Shenzhen Guangming New Town Phoenix City Metro Station) Reviews
Atour Hotel (Shenzhen Guangming New Town Phoenix City Metro Station)
Building 3, Baoxin Technology Park, Guangyuan 5th Road, Tangjia Community, Fenghuang Subdistrict, Guangming District, Shenzhen, Guangdong, ChinaView hotel details
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Guest Reviews of Atour Hotel (Shenzhen Guangming New Town Phoenix City Metro Station)
9.7/10
Excellent
2437 review
Verified reviewsLocation9.7
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(2437)
Positive reviews(2404)
Reviews with photos/video(262)
Awesome stay(549)
Delicious breakfast(340)
Friendly front desk staff(215)
Quiet & comfortable(176)
Perfect for business trips(88)
Convenient parking(80)
Good sound insulation(41)
Awesome gym(27)
Negative reviews(33)
Guest User
Executive King Room
Stayed in Feb 2026
Business traveler
1 review
Outstanding
Posted on Mar 10, 2026
The book bar has a great selection of books. The room itself was very large and spacious, and the bed was so soft and comfortable that I slept wonderfully. Very satisfied!
Original textTranslated by Google
Response from Property: 成功捕獲小朵粉一枚~感謝小主對朵兒的厚愛，朵兒定不負所望，爭取越來越完美，越來越優秀，您的滿意就是朵兒最大的動力，朵兒提倡温暖的的鄰里服務，是您在路上的家，記得常回家看看喲
Guest User
Superior Double Room
Stayed in Feb 2026
Business traveler
5 review
Outstanding
Posted on Mar 10, 2026
Facilities: Very comprehensive.
Cleanliness: Very clean.
Environment: Very quiet.
Service: Excellent.
Late-night congee: Didn't get to try it.
Overall, Atour's quality is consistently reliable, and the breakfast is good too. For this price in Shenzhen, it's a great deal!
Original textTranslated by Google
Response from Property: 親愛的客官，您好！我們會認真做好每一個服務細節，為家人提供最優質的服務是朵兒們應該做的事，真誠期待客官的下次體驗哦
MMat
Jimu Suite
Stayed in Feb 2026
Business traveler
2 review
Posted on Mar 3, 2026
Simply the worst experience ever had in my life…7.30 pm check in, 11.30pm finally get into my room the 5th room opened with same problems of the other 4! Broken windows and impossible to close so the entire night slept with 2 open windows, strong wind and high humidity. Base on their saying, the hotel is normal designed like that! Everything started because I book the junior suite…the first one was just released after a party I guess cause one tv was fully broken , the floor dirty and the ceiling aswell …the second riom stent smocking smell and broken windows…etc etc until the last…
6/9
Response from Property: 親愛的朵友：感謝您選擇我們並分享您的入住體驗。我們非常重視您的反饋，並對您在入住期間遇到的不便深表歉意。讓我們在您下次入住時提供更加優質的服務。如果您有任何進一步的意見或建議，歡迎隨時與我們聯繫。再次感謝您的理解和耐心，朵兒期待您的再次光臨！
Lingjiushanhupo
Elegant Room
Stayed in Jan 2026
Business traveler
1 review
Outstanding
Posted on Feb 28, 2026
Service: The late-night check-in service was excellent; the staff were very helpful and proactively upgraded our room type.
Environment: The room was well-equipped, the bedding was clean and comfortable, and fresh fruit was provided. The view from the window was also great.
Facilities: Parking was convenient, and there was a rich selection of free books available.
Original textTranslated by Google
Response from Property: 親愛的客官，您好！我們會認真做好每一個服務細節，為家人提供最優質的服務是朵兒們應該做的事，真誠期待客官的下次體驗哦
Guest User
Elegant Room
Stayed in Dec 2025
Solo traveler
1 review
Outstanding
Posted on Feb 28, 2026
The stay was pleasant, and the location is excellent with convenient transportation. The late-night congee at Zhoudou (粥道) was quite delicious.
Original textTranslated by Google
Response from Property: 親愛的客官，您好！我們會認真做好每一個服務細節，為家人提供最優質的服務是朵兒們應該做的事，真誠期待客官的下次體驗哦
Guest User
Executive King Room
Stayed in Nov 2025
Solo traveler
3 review
Outstanding
Posted on Dec 21, 2025
The hotel environment is elegant, and the facilities are complete. I can't believe it! The service is also super great. How good is it exactly? You'll have to come and discover it for yourselves, my friends....
Original textTranslated by Google
6/10
Response from Property: Dear customer, hello! We will carefully handle every service detail. Providing the best service to your family is what we at Duo'er (our company) should do. We sincerely look forward to your next experience!
Guest User
Elegant Room
Stayed in Nov 2025
Couple
1 review
Amazing
Posted on Dec 21, 2025
Excellent service, delicious breakfast, and the front desk staff were very welcoming. They even have books available for guests to borrow in the lobby.
Original textTranslated by Google
Response from Property: Dear customer, hello! We will carefully handle every service detail. Providing the best service to your family is what we at Duo'er (our company) should do. We sincerely look forward to your next experience!
Guest User
Elegant Room
Stayed in Nov 2025
Solo traveler
18 review
Outstanding
Posted on Dec 21, 2025
The service was excellent, and the hotel is very close to the Guangming Culture and Art Center, making it super convenient for attending shows. The room was spacious and quiet, and the front desk even helped arrange breakfast for us.
Original textTranslated by Google
Response from Property: Thank you for your 5-star review of Atour Hotel! We appreciate your trust and support. Atour Hotel believes in treating guests like family, making every trip feel like coming home. Our care, thoughtfulness, and warmth are the most sincere gifts we at Atour Hotel offer our valued guests. Atour is a cultural hotel themed around reading and portrait photography; you should have felt its unique culture and artistic atmosphere. We look forward to meeting you again. Atour Hotel awaits your return!
Guest User
Superior Double Room
Stayed in Nov 2025
Business traveler
5 review
Outstanding
Posted on Dec 21, 2025
Great service, and the guy at the front desk was really handsome. The room had no strange smells.
Original textTranslated by Google
Response from Property: Thank you for your 5-star review of Atour Hotel! We appreciate your trust and support. Atour Hotel believes in treating guests like family, making every trip feel like coming home. Our care, thoughtfulness, and warmth are the most sincere gifts we at Atour Hotel offer our valued guests. Atour is a cultural hotel themed around reading and portrait photography; you should have felt its unique culture and artistic atmosphere. We look forward to meeting you again. Atour Hotel awaits your return!
Guest User
Elegant Room
Stayed in Nov 2025
Business traveler
2 review
Outstanding
Posted on Dec 21, 2025
You need your room card to use the elevator because of the security system. It felt very safe during my stay.
Original textTranslated by Google
Response from Property: Thank you for your 5-star review of Atour Hotel! We appreciate your trust and support. Atour Hotel believes in treating guests like family, making every trip feel like coming home. Our care, thoughtfulness, and warmth are the most sincere gifts we at Atour Hotel offer our valued guests. Atour is a cultural hotel themed around reading and portrait photography; you should have felt its unique culture and artistic atmosphere. We look forward to meeting you again. Atour Hotel awaits your return!
Guest User
Elegant Room
Stayed in Nov 2025
Business traveler
2 review
Amazing
Posted on Dec 18, 2025
It is a good hotel. however the machine in the gym. is not good. old machines are not good. it needs carefully operation.
Response from Property: 親愛的朵友：感謝您選擇我們並分享您的入住體驗。我們非常重視您的反饋，並對您在入住期間遇到的不便深表歉意。讓我們在您下次入住時提供更加優質的服務。如果您有任何進一步的意見或建議，歡迎隨時與我們聯繫。再次感謝您的理解和耐心，朵兒期待您的再次光臨！
Guest User
Executive King Room
Stayed in Nov 2025
Business traveler
1 review
Outstanding
Posted on Dec 13, 2025
The room had no strange odors, and the lobby's decor was quite grand and beautiful. The room itself had double-pane soundproof windows, providing excellent sound insulation. The air conditioning was very powerful, cooling down the room quickly.
Original textTranslated by Google
Response from Property: Dear customer, hello! We will carefully handle every service detail. Providing the best service to your family is what we at Duo'er (our company) should do. We sincerely look forward to your next experience!
Guest User
Elegant Room
Stayed in Jul 2025
Business traveler
47 review
Great
Posted on Aug 27, 2025
My stay this time was absolutely fantastic! The hotel's location is incredibly convenient, just a short walk to the metro station and shopping district. The room was spotlessly clean, and the bedding was so soft and comfortable, ensuring a very restful night's sleep. The staff were incredibly friendly and efficient. Check-in was a breeze, and they went above and beyond, helping with my bags and recommending some great local restaurants. The breakfast spread was extensive, offering a wide variety of both Chinese and Western dishes, all made with fresh ingredients. I also appreciated the thoughtful details, like complimentary bottled water and convenient charging outlets in the room. Overall, the value for money is outstanding, and I'll definitely choose this place again for my next trip!
Original textTranslated by Google
Response from Property: Dear customer, hello! We at Duo'er are so happy to see your positive review! All the fatigue of the day seems to have disappeared. We will carefully attend to every detail of our service; providing the best service to your family is what we at Duo'er should do. We sincerely look forward to your next experience!
Anonymous User
Executive 2-bed Room
Stayed in Jul 2025
Family
31 review
Very good
Posted on Sep 6, 2025
Great value for money. The hotel is conveniently located near restaurants and offers easy access. It's approximately a 30-minute drive from the airport, which is perfectly acceptable. Plus, the hotel provides robot room service, which is incredibly convenient.
Original textTranslated by Google
Response from Property: Dear customer, hello! We at Duo'er are so happy to see your positive review! All the fatigue of the day seems to have disappeared. We will carefully attend to every detail of our service; providing the best service to your family is what we at Duo'er should do. We sincerely look forward to your next experience!
Guest User
Elegant Room
Stayed in Jun 2025
Solo traveler
37 review
Very good
Posted on Jul 20, 2025
The hotel is conveniently located about a 5-minute taxi ride from Fenghuangcheng Metro Station, right in the city center and offering expansive views. Next to Fenghuangcheng Station, you'll find large shopping malls like Blue Whale World and Wanda Plaza, which provide a wide array of dining, shopping, and entertainment options. The Guangming Culture and Art Center Art Museum is nearby, and Hongqiao Park is just a 15-minute walk away.
The room facilities were clean and hygienic, featuring very comfortable bedding and a choice of soft or firm pillows. The bathroom had excellent water pressure. The area around the room was quiet at night, which was great since it's located in a tech park.
The front desk staff were polite and attentive, and overall, the hotel offered great value for money.
The room size was just right and well-equipped, even featuring a robot delivery service. For security, you need to scan your room card to access the guest floors via the elevator.
Original textTranslated by Google
6/12
Response from Property: Dear customer, hello! We at Duo'er are so happy to see your positive review! All the fatigue of the day seems to have disappeared. We will carefully attend to every detail of our service; providing the best service to your family is what we at Duo'er should do. We sincerely look forward to your next experience!