Holiday Inn Express Shenzhen North Station Reviews

Response from Property: Thank you so much for taking the time to share your comprehensive experience of your stay! We are especially pleased that you appreciated the hotel's location – close to Baishilong Metro Station and Shenzhen North Railway Station, with direct access to shopping malls, making travel and shopping convenient. We are also delighted that you accurately identified these thoughtful advantages. Regarding the food, we appreciated the delicious roast chicken and the convenience of using the free laundry area. We are also very grateful for your candid feedback on areas for improvement. This feedback is crucial to us and forms the core direction for optimizing our service and quality. We have carefully noted down every issue you raised and will immediately forward it to the relevant departments for serious rectification. This includes strengthening staff service training, improving facility inspection and replenishment procedures, and strictly enforcing the regular cleaning of air conditioning systems to address these shortcomings. We sincerely apologize that this stay did not provide you with a perfect experience. We sincerely hope to have the opportunity to make amends and look forward to your next visit, where you will feel the tangible changes we have made.

Response from Property: Thank you for your wonderful feedback! We are truly delighted to hear that you had a good and welcoming experience and enjoyed a relaxing vacation with us.Your satisfaction is our greatest reward, and we look forward to welcoming you back for another pleasant stay in the near future!

Response from Property: 特別開心您對我們的認可！作為品牌酒店，能在價格上讓您覺得划算，還包含早餐，同時品質堪比假日酒店，周邊又有優美景色，這正是我們努力的方向。會一直守住這份性價比與品質，讓您下次來依舊能收穫物超所值的體驗，期待常來呀～

Response from Property: 尊敬的賓客，您好！非常感謝您對我們酒店如此細緻且積極的評價，您的認可對我們而言意義重大。IVY能得到您的表揚，是她努力付出的最好回報。她始終以專業的素養和熱情的態度對待每一位賓客，致力於為大家提供優質的服務體驗，您的肯定將激勵她在未來的工作中繼續保持這份熱忱與專業。房間衞生是我們一直高度重視的環節，保潔團隊嚴格按照高標準進行清潔和整理，力求為賓客營造一個乾淨、舒適的居住環境。您對房間衞生的滿意，是對我們工作的最大鼓勵。您願意向他人推薦我們的酒店，這讓我們深感榮幸。我們會一如既往地秉持優質服務的理念，不斷提升酒店的品質和服務水平。期待在您下次來深圳時，能再次為您服務。

Response from Property: Thank you so much for mentioning our front desk receptionist, AD! Your appreciation for AD's service during your stay is truly valuable to us and AD. We will immediately convey your positive feedback to AD and encourage our team to maintain this passion for service. We hope you enjoy a comfortable and smooth stay again next time you visit us.

Response from Property: 尊敬的賓客，感謝您分享這次入住體驗！您認可早餐的品質我們很開心，您在評價中提及的問題，我們會立即安排檢修空調、排查床品問題並及時整改。後續我們會加強日常設施檢查，努力提升居住舒適度，絕不忽視任何一個影響客人體驗的細節。酒店始終以提升客人滿意度為目標，此次出現疏漏，我們會深刻反思並加強管理，也懇請您能再給我們一次證明自己的機會。

Response from Property: 特別感謝你分享這份貼合出行需求的入住體驗！靠近火車北站，完美適配你們乘火車前的住宿需求；步行可達不錯的餐廳，也讓用餐更方便。雖然一側有施工，但晚上不影響休息，避免了噪音困擾。這些優勢讓住宿體驗更順暢，能滿足你們的出行需求，我們很開心。

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. Please accept our sincerest apologies for the series of inconveniences you experienced, from the initial room size issue to the malfunctioning AC in the second room. This falls far short of the comfortable and seamless family stay we aim to deliver, especially during a weekend meant for relaxation.We have addressed your concerns with our front desk team regarding the room change procedure to ensure more responsive and understanding service in the future. Our engineering team has also inspected and repaired the AC unit in question.We truly hope to have the opportunity to welcome you and your family back for a much more positive and comfortable experience.

Response from Property: Thank you so much for your detailed feedback! We're truly grateful that you appreciated our hotel's excellent location, convenient dining, and transportation. We're also deeply sorry that the construction noise from 7:00 AM to 11:00 PM was a negative experience. We will immediately communicate with the relevant parties to optimize the construction schedule and minimize the impact. We will maintain our strengths and address any shortcomings, and we hope you'll have a more pleasant experience next time.

Response from Property: 非常抱歉，這次住宿體驗沒有達到您的預期，給您帶來了諸多不便，我們深感愧疚！對於房間缺少冰箱、衣櫃，以及早餐種類不足的問題，我們已認真記錄並立刻反饋給相關部門覆盤整改，會盡快完善硬件配置、豐富早餐選擇。再次為這次不佳的體驗向您致歉，也懇請您能再給我們一次改進的機會，期待未來能為您提供更符合期待的服務。

Response from Property: 從你的描述裏，能感受到此刻節奏有點像 “剛接上一個安排，又要銜接下一段行程” 的小忙碌呀～佐伊剛從團隊回來，原本的計劃因為耗時比預想久，你得出門補回同等時間，不過好在你還想着 “小睡一會兒、今天放鬆一下”，這份及時調整狀態的想法特別棒，畢竟先穩住自己的節奏，後面的事才好順下來～提到 “買新手機”“在網站上看一會兒”“做當天的事情”，還有提醒 “用你手機時要小心”，感覺你心裏裝着不少待辦，但也沒慌着趕進度，還想着 “如果你願意，我必須為你做這件事”，看得出來你很在意彼此的安排～如果後面想捋捋當天的優先級，或者單純想吐槽下忙碌的小插曲，都可以隨時説説呀～

Response from Property: 非常感謝您的細緻反饋！前台的熱情高效服務、早餐的合理選擇及廚房工作人員的樂於助人，能被您肯定我們很欣慰。酒店鄰近 Coco City 和地鐵站的便利，也是我們希望提供的出行助力。對於旁邊施工現場帶來的晨間噪音，我們深表歉意，會持續關注並儘量協調，努力減少對您入住的影響。期待下次能為您帶來更舒心的體驗～

Response from Property: 很高興您對酒店的機器人送餐服務和乾淨可靠的環境滿意！機器人送餐確實能帶來不少便利，我們會繼續優化它的使用體驗～ 關於早餐需要及時補充食物的建議，我們已經記下了，會調整補給頻率，讓大家隨時都能吃到新鮮熱乎的餐食。期待您下次再來，感受更完善的早餐服務呀～...

Response from Property: Dear guest, we are honored to see your high evaluation of your stay experience! Thank you for your recognition of the free laundry service and gym facilities, which are the features we strive to create. In the future, we will continue to maintain and continuously optimize, and look forward to your stay again to experience more surprises and thoughtful services.