Senmei Superior Business Apartment (Shenzhen Futian Port) Reviews

Response from Property: Thank you for your positive review. First of all, the room we arranged for you was newly renovated, and the room furnishings were also new. The facilities were well maintained. Also, the apartment was not hard to find. It's just that everyone's sense of direction is different. If you can't tell which way to go when you go out, just follow the address and navigation. If you are coming from Futian Port, the navigation shows that it is about a 10-minute walk in a straight line. Welcome to visit us again!

Response from Property: Hello, thank you very much for your guidance and feedback on our work. We will make the necessary improvements. The hotel is unaware of the situation you encountered that prompted you to write so much despite your busy schedule. We want to emphasize that if you can't find your room, please contact the hotel immediately by phone or through the platform. If you are dissatisfied with the room, you can also communicate with the front desk. We will provide you with the service you desire. After all, you've paid for the service; it's better to prepare in advance and have a pleasant trip. Regarding your later comments, the hotel has been operating here for seven or eight years, and this is the first time we've seen someone open up close all the closets, blankets, and other items to look for problems. This method of finding fault is usually only seen when landlords check out and demand payment from guests. In short, we would greatly appreciate your thorough inspection. Secondly, please note that we are an apartment hotel/guesthouse. The kitchenware in the room is for guests' convenience. Our bed sheets and duvet covers are professionally laundered. We understand that excessive bleaching during the washing process can cause skin allergies, and we have already reported these issues to the laundry service. We will thoroughly clean the room. Also, the room upgrade to a twin room was complimentary, considering you are three adults. Twin rooms are smoking rooms, while the family room you booked is a non-smoking room. We welcome you to visit us again! Good communication skills are essential!

Response from Property: Your recognition brings us more joy than the hustle and bustle of the city. Our facilities and services aim to bring you the warmth of home!

Response from Property: I'm very sorry that I failed to satisfy you. We are in the same property as Sheraton. Building B and Building A are connected. Of course, it is very convenient to walk from the next building in 1 minute. Is it inconvenient to walk in 10 minutes? You can take a taxi to the port in about 2 minutes. If you think the room is not good, it's a great loss. Why do you extend your stay the next day when you are not satisfied with it as soon as you arrive at the store? Don't make things difficult for yourself when you go out to play. Customers are God. We all hope that every guest is satisfied and happy, but we hope to be honest. I wish you happiness every day!

Response from Property: Thank you for your support and praise. Welcome to come again next time!

Response from Property: We are very grateful that you took the time to evaluate our hotel. Although the facilities in the house are a bit old, we have maintained them well. You booked a cozy room with a garden view. When you arrived at the hotel, you asked for a river view towards Hong Kong. Our housekeeper also upgraded your room type for free. You were also satisfied when you checked in. Some of our rooms are also newly renovated. You did not raise any issues during your two-day stay, including hygiene. If our cleaning is not good enough, please let us know in time and we will have the aunt clean it again. As for the environment, we are in the same property as the Sheraton next door, Buildings A and B, and the environment is not bad. Of course, if you are not satisfied with anything, you can cancel the order when you check in. I wish you a happy life.

Response from Property: We are very happy that you have expressed your appreciation for our location and transportation convenience. Thank you for your appreciation. It is our honor to help you and we look forward to your visit again!

Response from Property: Thank you for your support of our hotel. We will continue to bring you a better experience. I wish you a happy life!

Response from Property: Dear customer, we regret your dissatisfaction. We will take your concerns seriously and strive to improve. We wish you a happy life!

Response from Property: Thank you for your support and praise, welcome to come again next time!

Response from Property: 感謝您對酒店的細緻評價，我們會繼續努力，為您提供更優質的服務！期待您的下次光臨！