No. 91 Fanshen Road, District 44, Chuangye 1st Road, Bao'an District, Shenzhen, Guangdong, 518100, ChinaView hotel details
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Guest Reviews of Vienna hotel(fanshen subway station, baoanzhongxin shenzhen)
9.4/10
Outstanding
2451 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(2451)
Positive reviews(2395)
Reviews with photos/video(299)
Easy to get around(212)
Close to metro(123)
Friendly front desk staff(97)
Delicious breakfast(78)
Perfect for business trips(58)
Convenient for shopping(37)
Stayed multiple times(25)
Excellent afternoon tea(24)
Negative reviews(56)
Anhssh
Standard Double Room
Stayed in Jun 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jul 30, 2026
The location is very convenient, with a subway station just a few minutes' walk away. The hotel provides many thoughtful little amenities, which is a nice touch. Overall, the service is good.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您的5分好評哦,您的認可和肯定是我們工作最大的動力。本店距歡樂港灣摩天輪2公里,距壹方城商場衹需1公里哦,休憩時間可以與同事或者家人逛逛,放鬆一天的心情哦~ 非常感謝您對我們酒店的好評,我們會再接再厲,不會辜負您的好評,酒店電影房已隆重上線,歡迎您到店體驗,期待您的再次光臨,祝您生活愉快!
Guest User
Standard Double Room
Stayed in Jun 2026
Other
4 reviews
10/10
Outstanding
Posted on Jul 28, 2026
The hotel facilities are great and well-equipped. It's clean and the environment is very good. The night market nearby is lively, and the warm dessert soup for a late-night snack was delicious, especially since it was freshly made.
Original textTranslated by Google
Response from Property: 尊敬的貴賓您好,感謝您選擇入住維也納酒店寶安翻身地鐵站店並抽出寶貴的時間對我們進行誠摯的點評。我們的用心就是希望能給出門在外的您帶來舒心,記得常關注我們並把我們推薦給您身邊的朋友哦~ 本店今年已全面升級為維也納5.0版本,酒店有寬敞明亮的客房、豪華美味的餐廳、悠閑充實的書吧、商務暢談的茶室、貼心乾淨的洗衣房等您來體驗哦!酒店的影音房及健康房(帶有免費按摩椅)已隆重上線,歡迎您到店體驗,祝您生活愉快!
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2026
Other
1 reviews
10/10
Outstanding
Posted on Jul 28, 2026
The hotel is great, very clean, and well-equipped. The nearby night market is a nice bonus. The front desk staff were very enthusiastic and even offered complimentary sweet soup when checking in at night.
Original textTranslated by Google
Response from Property: 尊敬的貴賓您好,感謝您選擇入住維也納酒店寶安翻身地鐵站店並抽出寶貴的時間對我們進行誠摯的點評。我們的用心就是希望能給出門在外的您帶來舒心,記得常關注我們並把我們推薦給您身邊的朋友哦~ 本店今年已全面升級為維也納5.0版本,酒店有寬敞明亮的客房、豪華美味的餐廳、悠閑充實的書吧、商務暢談的茶室、貼心乾淨的洗衣房等您來體驗哦!酒店的影音房及健康房(帶有免費按摩椅)已隆重上線,歡迎您到店體驗,祝您生活愉快!
Guest User
Superior Double Room
Stayed in May 2026
Business traveler
4 reviews
10/10
Outstanding
Posted on Jul 9, 2026
The hotel's location is convenient, and the service is excellent. The front desk even offers complimentary late-night sweet soup. They recently updated their breakfast to include delicious tofu pudding and the rice noodle rolls are also quite good. Most importantly, the front desk staff, especially the ladies, are incredibly warm and helpful.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您對維也納酒店寶安翻身地鐵站店的支持和喜愛,很榮幸給您帶來滿意的體驗, 服務好每一位顧客是我們神聖而偉大的使命,我們會更加努力爭取做到最好。2022年本店已全新裝修升級為維也納5.0版本,酒店有寬敞明亮的客房、豪華美味的餐廳、悠閑充實的書吧、商務暢談的茶室、貼心乾淨的洗衣房等您來體驗哦!再次感謝您對酒店的肯定,期待您的下次光臨,維也納寶安翻身地鐵站店的全體員工祝您生活愉快,事事順利!
Guest User
Standard Double Room
Stayed in Jul 2026
Solo traveler
3 reviews
8.5/10
Very good
Posted on Aug 14, 2026
A clean and straight forward hotel stay, suitable for a one night transit
Response from Property: 尊敬的貴賓您好,感謝您選擇入住維也納酒店寶安翻身地鐵站店並抽出寶貴的時間對我們進行誠摯的點評。我們的用心就是希望能給出門在外的您帶來舒心,記得常關注我們並把我們推薦給您身邊的朋友哦~ 本店今年已全面升級為維也納5.0版本,酒店有寬敞明亮的客房、豪華美味的餐廳、悠閑充實的書吧、商務暢談的茶室、貼心乾淨的洗衣房等您來體驗哦!酒店的影音房及健康房(帶有免費按摩椅)已隆重上線,歡迎您到店體驗,祝您生活愉快!
Guest User
Standard Double Room
Stayed in Feb 2026
Business traveler
17 reviews
10/10
Outstanding
Posted on Apr 1, 2026
This hotel is seriously impressive! The attention to detail is flawless, and I can't praise it enough. Having a washing machine and dryer available is a godsend for business travelers. They even provide disposable socks, facial cleanser, and moisturizer in the room – it's incredibly thoughtful.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Vienna Hotel Bao'an Fanshen Metro Station Branch. We are committed to providing you with the best environment and perfect service to create a pleasant and memorable experience. We are honored to receive your recognition. Our hotel is just a 5-minute walk from Fanshen Station on Line 5, 2 kilometers from the Happy Harbor Ferris Wheel, and only 1 kilometer from One Avenue shopping mall. It's also about a 25-minute drive from Bao'an Airport. A street full of snacks is nearby, making it incredibly convenient for eating, drinking, and entertainment. Thank you again for your support. We look forward to your next visit and wish you a pleasant journey.
DHIRAJ VIJAYKUMAR MAKHIJA
Deluxe Room (2 Beds)
Stayed in Mar 2026
Family
4 reviews
8.5/10
Very good
Posted on Apr 11, 2026
Good experience...only advice western breakfast options need to be increased
Response from Property: Dear Valued Guest, thank you for choosing to stay at Vienna Hotel Bao'an Fanshen Metro Station and for taking the time to leave your honest review. We strive to provide you with a comfortable stay while you travel. Please remember to follow us and recommend us to your friends! This year, our hotel has been fully upgraded to Vienna 5.0, featuring spacious and bright guest rooms, a luxurious restaurant, a relaxing and inviting reading room, a tea room for business discussions, and a clean and attentive laundry room for you to experience! Our cinema room and wellness room (with complimentary massage chairs) are now open for business. We welcome you to experience them and wish you a pleasant stay!
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2025
Business traveler
21 reviews
10/10
Outstanding
Posted on Jan 23, 2026
This stay was absolutely fantastic! The staff were incredibly warm and attentive, making us feel very welcome. The hotel breakfast truly deserves a special mention; the variety was amazing, with plenty of hot and cold dishes, main courses, desserts, and drinks. The food was also incredibly authentic and delicious, catering to everyone's tastes. Our room was spotless and well-equipped, ensuring a comfortable and relaxing stay. All in all, everything was excellent, and we'll definitely choose this hotel again for our next trip!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Vienna Hotel Bao'an Fanshen Metro Station Branch. We are committed to providing you with the best environment and perfect service to create a pleasant and memorable experience. We are honored to receive your recognition. Our hotel is just a 5-minute walk from Fanshen Station on Line 5, 2 kilometers from the Happy Harbor Ferris Wheel, and only 1 kilometer from One Avenue shopping mall. It's also about a 25-minute drive from Bao'an Airport. A street full of snacks is nearby, making it incredibly convenient for eating, drinking, and entertainment. Thank you again for your support. We look forward to your next visit and wish you a pleasant journey.
Jean Paul Ngabonziza
Superior Double Room
Stayed in Jun 2026
Other
1 reviews
10/10
Outstanding
Posted on Jul 21, 2026
Lovely stay.
Response from Property: 尊敬的客人,您好!感謝您選擇入住維也納酒店(深圳寶安中心翻身地鐵站店),並抽出寶貴時間分享您的入住感受。得知您對本次住宿體驗給予“很棒”的肯定,我們深感榮幸,也備受鼓舞。您的認可不僅是對酒店服務與環境的肯定,更是我們持續提升品質的重要動力。我們將一如既往地秉持細緻周到的服務標準,為每一位賓客提供舒適安心的入住體驗,誠摯期待您的再次光臨。
Guest User
Standard Double Room
Stayed in Jan 2025
Family
2 reviews
8.0/10
Very good
Posted on Feb 7, 2025
very goid
Response from Property: Dear Valued Guest, thank you for choosing to stay at Vienna Hotel Bao'an Fanshen Metro Station and for taking the time to leave us a sincere review. We strive to provide you with a comfortable stay while you travel. Please remember to follow us and recommend us to your friends! This year, our hotel has been fully upgraded to Vienna 5.0, featuring spacious and bright guest rooms, a luxurious restaurant, a relaxing and inviting reading room, a tea room for business discussions, and a clean and attentive laundry room for you to experience! Our cinema room and wellness room (with complimentary massage chairs) are now open for business. We welcome you to experience them and wish you a pleasant stay.
C_cc
Deluxe Room (2 Beds)
Stayed in Feb 2024
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Mar 31, 2024
Ok OK OK OK OK OK
Response from Property: 尊敬的貴賓您好,感謝您選擇入住維也納酒店寶安翻身地鐵站店並抽出寶貴的時間對我們進行誠摯的點評。我們的用心就是希望能給出門在外的您帶來舒心,記得常關注我們並把我們推薦給您身邊的朋友哦~ 本店今年已全面升級為維也納5.0版本,酒店有寬敞明亮的客房、豪華美味的餐廳、悠閑充實的書吧、商務暢談的茶室、貼心乾淨的洗衣房等您來體驗哦!酒店的影音房及健康房(帶有免費按摩椅)已隆重上線,歡迎您到店體驗,祝您生活愉快!
Guest User
Standard Double Room
Stayed in Nov 2023
Solo traveler
4 reviews
8.0/10
Very good
Posted on Jan 2, 2024
Good service
Response from Property: 尊敬的賓客,您好!感謝您選擇維也納酒店寶安翻身地鐵站店,我們將竭盡全力以最好的環境、完美的服務為您增添愉悦而美好的回憶,很榮幸得到您的認可。本店距5號線翻身站步行僅5分鐘路程,酒店距歡樂港灣摩天輪2公里,壹方城衹有1公里呢,距寶安機場僅需25分鐘左右的車程,周邊小吃一條街,吃喝玩樂都特別方便哦~ 再次感謝您對我們的支持,我們期待您的再次光臨,祝您旅途愉快~
Guest User
Superior Double Room
Stayed in Oct 2025
Other
11 reviews
4.7/10
Posted on Nov 2, 2025
The projector wasn't calibrated, and I called the front desk to have someone fix it, but no one has done anything about it. I'm very disappointed. I've never encountered this problem while staying in other places in Vienna.
Original textTranslated by Google
Response from Property: Hello! Thank you for staying at our hotel and for your review. We sincerely apologize for your unpleasant experience during your stay. We deeply regret the uncalibrated projector and slow service response you reported. We have conducted serious internal communication and training with the relevant departments to strengthen daily equipment maintenance and testing, and optimize our service response process to ensure similar issues do not recur. We will also rectify and follow up on this service error. Thank you for your valuable feedback, which will help us continuously improve. We sincerely hope to have the opportunity to serve you again and regain your trust through concrete actions. Our hotel is committed to providing a warm and comfortable stay for families. Our clean and tidy rooms ensure a comfortable environment for your stay. We sincerely apologize for failing to meet your expectations. All our staff at the hotel look forward to your next visit and to experiencing our efforts. We wish you success in your work and happiness for your family!
Anonymous User
Standard Double Room
Stayed in Sep 2025
Business traveler
40 reviews
10/10
Outstanding
Posted on Oct 13, 2025
This Vienna hotel offers great value for money and a pleasant environment. The rooms are spacious, bright, and well-equipped. The complimentary in-room amenities include disposable socks and skincare samples, showing attention to detail. The front desk service is excellent and very personalized. Breakfast is great, and afternoon tea is also available. Free parking is available, and the hotel is conveniently located. Highly recommended!
Original textTranslated by Google
Response from Property: Thank you for your stay and for taking the time to leave a positive review. We are honored to have provided you with a satisfactory experience. Your feedback is our motivation to improve, and we will repay you with even better hygiene and service. The hotel is just a 5-minute walk from Fanshen Station on Line 5, with direct subway access to Shenzhen North Railway Station, Bao'an International Airport, Shenzhen World Exhibition & Convention Center, Bao'an Stadium, and other nearby attractions. It's very convenient to visit nearby sights. Thank you again for your support and recognition of our work. We look forward to your next visit and wish you a happy life and all the best!
Zhaoxiansen0661
Deluxe Room (2 Beds)
Stayed in Apr 2025
Business traveler
63 reviews
5.5/10
Posted on May 20, 2025
This was my second stay. The first night the floor drain was clogged and they didn't come to repair it even after waiting for a long time. I wanted to change rooms but was told they were full and could change rooms the next day with compensation. However, the next day they told me I could only change rooms and not upgrade. They didn't keep their word.
Original textTranslated by Google
Response from Property: Thank you for choosing us amidst the overwhelming crowds. We're truly disappointed that we weren't able to provide you with a satisfying stay! Every imperfect reception serves as a constant reminder. We will continue to work hard to address any shortcomings. We will constantly address any shortcomings, and we will use your reminders to promptly follow up and make changes. Maintaining consistent quality is our daily priority. Your future satisfaction lies in our continued efforts and anticipation. Not disappointing you is paramount, and we look forward to providing you with a satisfying experience on your next trip.