Home Inn NEO (Shenzhen Dongmen Pedestrian Street Sunbu Subway Station) Reviews

Response from Property: Dear Guest, thank you so much for your sincere recognition and for recommending our hotel to others. This recognition is incredibly heartwarming and encouraging for all of us at the hotel. Your mention of reasonable prices and cleanliness is a core strength we consistently uphold. The hotel adheres to affordable pricing, avoiding hidden costs, and caters to the budgets of various travelers, including business travelers, leisure travelers, and families, allowing everyone to enjoy a comfortable stay at a lower price. Regarding hygiene, we have established strict standardized cleaning procedures. Every corner of the guest rooms is meticulously cleaned and disinfected. Bedding and toiletries are changed after each guest, and public areas are regularly cleaned and ventilated to ensure a clean and refreshing environment. In addition to our excellent value and cleanliness, the hotel is conveniently located near the subway, with a full range of restaurants and shopping options nearby. Guest room facilities are well-maintained, and our staff provides warm and patient service, striving to provide guests with a perfect travel experience in every aspect. We are delighted that your overall experience has been positive, and thank you for sharing and recommending our hotel to other travelers. Your encouragement is our motivation to continuously improve. We will continue to strictly control guest room hygiene, maintain affordable pricing, and constantly optimize our services and amenities. We sincerely look forward to your next visit and welcome more travelers to experience our services. We wish you a smooth life and all your worries gone.

Response from Property: 尊敬的賓客您好，很高興本次入住給您帶來驚喜舒心的體驗。酒店地理位置十分優越，距離東門步行街很近，散步逛街十分合適，出門即可呼叫滴滴，周邊便利店、商超一應俱全，採購生活用品十分便捷。街區內各式地道街頭小吃琳琅滿目，特色福大師烤鵝更是本地熱門美食，住店之餘就能一站式打卡遊玩、品嚐特色風味，出行覓食都無需費心。店內客房嚴格執行標準化清潔流程，各類設施定期檢修維護，前台工作人員接待熱情高效，自助早餐品類豐富，兼顧居住舒適度與出行便利性，高水準的綜合配套收穫眾多住客好評。十分感謝您細緻分享周邊出行與美食亮點，同時我們也清楚距離滿分仍有提升空間。後續我們會持續細化客房清潔標準，完善各類便民服務，全力補齊體驗短板，力求下次能給到您滿分5分入住感受。由衷期待您下次再來東門遊玩打卡美食時再次選擇本店，祝您旅途愉快，萬事稱心如意。

Response from Property: Dear Guest, thank you so much for your 5-star review and detailed review. We are delighted to see that you had such a pleasant stay. The hotel is conveniently located next to Dongmen (East Gate), just a short walk away. The surrounding area boasts a plethora of delicious restaurants, from authentic braised pork trotters and pork intestines to Chaozhou seafood congee, all incredibly flavorful. The Peking duck from Dongmen is also a popular choice, and a variety of local snacks are sure to satisfy your taste buds. The hotel is only about 200 meters from subway station exits D1/D3, and there's a bus stop right outside the hotel, making travel incredibly convenient for both sightseeing and commuting. The intelligent food delivery robot added a touch of fun for guests, and we hope to bring even more convenience through intelligent services. We especially appreciate your positive feedback on our staff. We consistently maintain a friendly and enthusiastic service attitude, treating every guest with care. Your recognition and praise are our greatest motivation. We will continue to provide high-quality service and pay attention to every detail. Thank you again for your recommendation. All of us at the hotel look forward to your next visit. We wish you a happy life and all the best!

Response from Property: Dear Guest, thank you so much for your praise! We are delighted that you were satisfied with your stay in every aspect. Our front desk team always adheres to the principles of patience and enthusiasm. Whether you inquire upon arrival or need assistance from your room, we respond quickly and promptly to address any issues, minimizing your waiting time and efficiently resolving your needs. We are very pleased that your recognition of our attentive and efficient service has been recognized. Our guest rooms are fully equipped and regularly maintained. The lighting throughout the rooms is ample, creating a bright and airy atmosphere, coupled with meticulous cleaning, ensuring a comfortable and relaxing space for your rest. Our daily buffet breakfast features fresh ingredients and a variety of dishes to cater to different tastes, carefully preparing a sumptuous morning meal for all our guests. We are very pleased to receive your positive feedback. Knowing that you will choose our hotel again next time you visit Shenzhen is our greatest motivation to continuously improve. Moving forward, we will continue to enhance the responsiveness of our front desk service, regularly maintain guest room lighting and appliances, and continuously optimize the variety and taste of our breakfasts, striving to provide you with the same high-quality experience every time you stay. We strive to earn your 5-star review on your next stay. We sincerely look forward to your next visit to Shenzhen and wish you a pleasant journey and all the best!

Response from Property: 尊敬的賓客您好，衷心感謝您多次選擇本店並留下細緻走心的誇讚，能收穫您長久以來的認可，我們倍感榮幸。酒店區位得天獨厚，步行幾分鐘即可抵達地鐵，前往羅湖口岸十分便捷，東門步行街、各類特色餐飲環繞周邊，出行、購物、覓食一站式滿足，吃住遊玩都無需奔波。前台工作人員始終保持親和有禮的服務態度，待人温和有耐心，也十分感謝您對徐經理妥善安排的肯定，我們會將這份讚許轉達給經理與全體同事，激勵大家持續用心服務。讓您每次入住都擁有舒心體驗。後續我們會持續不斷細化服務細節，優化長住賓客入住體驗。期待您下次來回口岸、逛東門時再次光臨，祝您出行順遂，萬事稱心！

Response from Property: Dear Guest, We are thrilled to learn that you were so satisfied with the hotel's location (it's right next to Shaibu Station on Metro Line 3, just a 2-3 minute walk from exits D3/D1, and there are also bus lines available right outside the hotel), the room conditions, and the room upgrade service from the front desk! 😁 We always strive to provide our guests with a fantastic experience through our excellent location, comfortable rooms, and attentive service, and your recognition is our greatest reward. Next time you visit, there might be even more hidden perks waiting for you! Please recommend our hotel to your friends so more people can experience this wonderful atmosphere. We look forward to your next visit, and we will always be here to provide you with excellent service! 🥰

Response from Property: Dear Guest, Seeing your string of compliments makes us feel like we've thrown a grand party 🎉, overflowing with joy! Your pleasant stay is our greatest achievement. We will continue to upgrade our facilities and services, and our staff has prepared even more thoughtful touches to surprise you next time. Please be sure to recommend our hotel to your friends and family on social media! We look forward to your next visit and experiencing our sincerity and hospitality again 🥰!

Response from Property: Dear Guest, thank you for your kind words. We are delighted that your stay was comfortable and pleasant. Our front desk staff always adhere to the principles of patience and friendliness. If you are not satisfied with your room type, we can promptly coordinate a change. We also respond quickly to online inquiries and phone calls, striving to resolve your needs as soon as possible. The guest room is well-equipped and complete. The blackout curtains provide excellent light control, ensuring a restful night's sleep. The bathroom is meticulously clean and refreshing, with ample lighting and all necessary amenities, balancing practicality and comfort. Your positive feedback motivates us to continuously improve our services. We will continue to optimize front desk response efficiency, regularly inspect guest room facilities, and maintain a high standard of cleanliness throughout the room. We look forward to your next trip and wish you all the best!

Response from Property: 親愛的小主，非常感謝您對酒店的認可，有您的讚揚小夥伴們樂開了花，希望能得到您5星好評的鼓勵，期待再次光臨，謝謝！

Response from Property: Dear Guest, All room facilities and equipment are inspected by the Rooms Manager to ensure they are in good working order before being sold. Regarding the issue of the room door being difficult to close, please inform Xiaoru if you encounter any problems or malfunctions during your next stay, and Xiaoru will handle it for you as soon as possible. We sincerely apologize for the inconvenience caused by the fact that there is only one elevator. We are currently unable to add another elevator, so please wait a moment. If you are in a hurry, you can take the stairs to the first floor. The hotel is not very tall, and we apologize for any inconvenience caused. Regarding the breakfast selection and food temperature, we will optimize them. If you have any questions, please call the front desk during your stay. Xiaoru is available 24 hours a day to assist you. We look forward to your next visit!

Response from Property: Dear Guest, thank you for choosing us for the second time. We are very grateful for your positive feedback on our service and breakfast. We have carefully noted and taken seriously your concerns regarding the surrounding environment and room layout. Regarding the room layout issue, we will discuss and optimize solutions based on the actual situation. We will also strengthen patrols and maintenance of the surrounding environment to improve the overall experience. We understand that these shortcomings affected your stay, and we apologize for that. We are delighted that you appreciated our delicious breakfast and attentive service. We will continue to maintain the quality of our food, expand our variety, and control the taste. All our staff will continue to serve every guest with dedication. Thank you for your two visits, and thank you for giving us the opportunity to continue serving you. We will face our shortcomings squarely, actively improve, and strive to provide a better stay experience. Thank you again for your understanding and suggestions. We look forward to seeing the changes in our services on your next visit. We wish you all the best!

Response from Property: 寶子，看到您對酒店位置以及房間設施、床鋪舒適度的肯定，我們特別開心😃！咱們酒店選址在3號線曬布，就是為了方便大家出行，無論是去遊玩還是辦事，都能輕鬆抵達目的地。雖然房間空間有限，但設施齊全，也是我們努力為大家提供便捷的體現。而且床舒服，能讓你在疲憊的一天後擁有優質睡眠.不過寶子，你給的 4.2 分，是不是還有哪些地方我們沒做到位呀🧐 要是有任何小瑕疵，希望您能跟我們説説，一定會努力改進，爭取下次讓您無可挑剔，直接給個滿分5分 .也盼着您下次再來，感受我們的進步，再次感謝您的支持與反饋呀🥰！

Response from Property: Thank you for your and your friend's positive feedback! We are delighted that the hotel's service, cleanliness, and convenient location made your business trip comfortable, and we look forward to serving you again.