No. 2027 Jiabin Road East Section, Luohu District, Shenzhen, Guangdong, 518001, ChinaView hotel details
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Guest Reviews of Kaili Hotel
8.3/10
467 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities7.9
Service8.4
Cleanliness8.3
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All reviews(467)
Positive reviews(447)
Reviews with photos/video(100)
Easy to get around(50)
Close to metro(21)
Convenient for shopping(15)
Large rooms(13)
Stayed multiple times(11)
Quiet & comfortable(10)
TV was average(9)
Friendly front desk staff(7)
Negative reviews(20)
lonely stayer
Comfy 2-bed Room
Stayed in Jan 2026
Solo traveler
32 review
9.0/10
Great
Posted on Feb 5, 2026
Hotel location is good with restaurants within walking distance.
The rooms are tired looking though.
Response from Property: 尊敬的貴賓您好!感謝您選擇入住凱利賓館並抽出寶貴的時間分享您的入住體驗。酒店就在地鐵1號線國貿站,對面就是金光華商場,步行可至東門步行街,周邊購物、餐飲、休閑都很方便,能為您帶來便捷的出行體驗,我們感到十分欣慰。我們將會不斷完善設施設備的。期待很快能再次為您服務。祝您生活順心如意!
Albert Ting 8888
Classic Queen Room
Stayed in Oct 2025
Business traveler
15 review
9.0/10
Great
Posted on Dec 2, 2025
The renovation of the hotel is old, but its locatiom is good and near the train station.
Response from Property: 尊敬的貴賓,非常感謝您選擇入住凱利賓館。我們深知酒店位置對於客人的重要性,地鐵1號線國貿站附近的優越地理位置,為客人的出行提供了極大的便利;周邊豐富的餐飲資源,也滿足了客人多樣化的美食需求。我們會力爭在服務上做得更好,為每一位客人提供更加優質、舒適的住宿體驗。期待您的再次光臨,我們將以更加熱情周到的服務迎接您。
Alex1117
Deluxe King Room
Stayed in Oct 2025
Traveling with friends
25 review
8.5/10
Very good
Posted on Nov 10, 2025
The hotel location was very good, walking distance to the GuoMao Metro Station.Nearby got a lot of nice food to eat such as DimSum and other local foods.
Response from Property: 尊敬的貴賓,非常感謝您選擇入住凱利賓館並在百忙之中給予我們寶貴的點評。我們深知酒店位置對於客人的重要性,地鐵1號線國貿站附近的優越地理位置,為客人的出行提供了極大的便利;周邊豐富的餐飲資源,也滿足了客人多樣化的美食需求。為顧客提供優質的服務是我們不懈的追求,我們會更加用心做好服務環節。期待您的再次光臨,我們將以更加熱情周到的服務迎接您。
Ray SW
Deluxe King Room
Stayed in Sep 2025
Business traveler
15 review
7.5/10
Posted on Oct 27, 2025
Location is good but if you are taking didi then the main road is always very very very busy. Just a short distant can get u stuck for a long time. Loading & unloading luggage is risky. No breakfast options but have food options nearby. Conveniently located next to a posh mall. About an hour’s drive to the airport but road conditions can lengthen the time. This hotel had seen better days but serve me well as a business traveller, just need a decent bed and a good shower.
Response from Property: 尊敬的貴賓,非常感謝您選擇入住凱利賓館並在百忙之中給予我們寶貴的點評。我們深知酒店位置對於客人的重要性,地鐵1號線國貿站附近的優越地理位置,為客人的出行提供了極大的便利;周邊豐富的餐飲資源,也滿足了客人多樣化的美食需求。為顧客提供優質的服務是我們不懈的追求,我們會更加用心做好每一個服務環節,同時我們也會不斷完善設施設備為您創造更加舒適的入住環境。期待您的再次光臨,我們將以更加熱情周到的服務迎接您。
Flying_V
Comfy 2-bed Room
Stayed in Jan 2026
Solo traveler
32 review
9.5/10
Amazing
Posted on Feb 24, 2026
This is the 2nd time I've booked here. It's nice and close to the border. There are also a few nice restaurants nearby and a fancy-shmancy mall, but the mall isn't anything special. I wish that there was a small grocery store in the neighborhood, but that''s just a minor issue.
Response from Property: 尊敬的貴賓,非常感謝您再次選擇入住凱利賓館,您的信任是我們最珍貴的收穫。很高興酒店周邊的便利位置與豐富的餐飲選擇能為您的旅程增添舒心與愉悦。距離酒店步行8分鐘內有個東門步行街,裏面有各式各樣的小店,下次您再來深圳的時候可以去那裡逛逛。我們還會繼續努力,力爭在服務上做得更好。再次感謝您對我們的支持,期待下一次再見時,我們依然能成為您在深圳的温暖落腳點。祝您生活順心如意!
Deepak Shahani
Classic 2-bed Room
Stayed in Jan 2026
Family
11 review
9.0/10
Great
Posted on Feb 18, 2026
Everything was good, location, service, check-in, check-out just a little attention is needed to clean the toilet and kettle
otherwise all was good.
Response from Property: 尊敬的貴賓您好!感謝您選擇入住凱利賓館並抽出寶貴的時間分享您的入住體驗。非常開心您對我們的服務和酒店位置感到滿意!酒店就在地鐵1號線國貿站,對面就是金光華商場,步行可至東門步行街,周邊購物、餐飲、休閑都很方便,能為您帶來便捷的出行體驗,我們同樣感到欣慰。關於您提到的廁所與水壺清潔問題我們已經第一時間反饋給客房經理,並馬上組織員工進行衞生清潔的強化培訓。您的滿意是我們永恆的追求,我們會努力改善不足之處。期待您再次入住,見證我們的成長與進行。祝您生活順心如意!
Tong Hau Tim
Comfy 2-bed Room
Stayed in Jan 2026
Family
26 review
8.5/10
Very good
Posted on Mar 2, 2026
Value for money for uts location and convenience,a little bit old for interiors
Response from Property: 尊敬的貴賓,非常感謝您選擇入住凱利賓館。很高興酒店周邊的便利位置與豐富的餐飲選擇能為您的旅程增添舒心與愉悦。我們會不斷完善設施設備,還會繼續努力在服務上做得更好。感謝您對我們的支持,期待下一次再見時,我們依然能成為您在深圳的温暖落腳點。祝您生活順心如意!
Guest User
Parent-child Room
Stayed in Nov 2025
Family
4 review
9.5/10
Amazing
Posted on Dec 27, 2025
Just few minutes from Guomao subway. You can walk from here to Dongmen walking street. Easy to find restaurants nearby 24/7.
Response from Property: 尊敬的貴賓您好!感謝您選擇入住凱利賓館並抽出寶貴的時間分享您的入住體驗。非常開心您對我們酒店位置感到滿意!酒店就在地鐵1號線國貿站,對面就是金光華商場,步行可至東門步行街,周邊購物、餐飲、休閑都很方便,能為您帶來便捷的出行體驗,我們同樣感到欣慰。我們會繼續努力,力爭在服務上做得更好。期待很快能再次為您服務。祝您生活順心如意!
iluv2travel
Classic Queen Room
Stayed in Dec 2025
Couple
22 review
10/10
Outstanding
Posted on Jan 18, 2026
Always return to this hotel because rhe room is spacious and we live their spa!
Response from Property: 尊敬的貴賓,非常感謝您選擇入住深圳凱利賓館並在百忙之中給予我們寶貴的五星好評。感謝您對我們酒店的認可,您的肯定是我們最珍貴的禮物,我們會用心呵護這份信任,不斷提升自我,為您提供更加貼心周到的服務。我們真誠期待很快能再次見到您!
Lawrenceswt
Deluxe Triple Room
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 28, 2025
Good selection of rooms, clean, comfortable, easy to find and conveniently located near a metro exit. Highly recommended and will come again.
Response from Property: Dear guests, thank you very much for choosing to stay at the Kelly Hotel. Satisfaction is only the starting point, surprise and touching are the goals! Thank you for your love, we will never forget our original intention and work harder to create surprises and touching for you. Looking forward to serving you again soon!
Guest User
Classic 2-bed Room
Stayed in Apr 2025
Solo traveler
2 review
9.0/10
Great
Posted on May 4, 2025
Quite good. Will stay next time at this hotel and highly recommend to travelers like me.
Response from Property: Dear distinguished guest, thank you very much for choosing to stay at Kelly Hotel. Satisfaction is only the starting point, surprise and touching are the goals! Thank you for your praise and likes. We will never forget our original intention and work harder to create surprises and touching for you. We look forward to serving you again soon!
Guest User
Comfy 2-bed Room
Stayed in Aug 2025
Family
5 review
8.0/10
Very good
Posted on Sep 25, 2025
The hotel's location is excellent. I've been choosing it for years primarily because of its convenient spot, with plenty of food and entertainment options right around the corner.
Original textTranslated by Google
Response from Property: Dear Valued Guest, thank you very much for your continued support of the hotel and for taking the time to provide us with your valuable feedback. We understand the importance of the hotel's location to our guests. Its excellent location near Guomao Station on Metro Line 1 provides great convenience for your travels; the abundant dining options nearby also satisfy your diverse culinary needs. Your satisfaction is the greatest affirmation of our work and the driving force behind our continuous improvement. We will continue to maintain and enhance our service quality to provide every guest with a better and more comfortable stay. We look forward to your next visit and will welcome you with even warmer and more attentive service.
Guest User
Deluxe King Room
Stayed in Jul 2025
Couple
3 review
8.5/10
Very good
Posted on Oct 12, 2025
Good and nice
Response from Property: 尊敬的貴賓,非常感謝您選擇入住凱利賓館並在百忙之中給予我們寶貴的點評。為顧客提供優質的服務是我們不懈的追求,我們會更加用心做好每一個服務環節。期待您的再次光臨,我們將以更加熱情周到的服務迎接您。
Anthony WY Ho
Classic Queen Room
Stayed in Apr 2025
Business traveler
19 review
7.5/10
Posted on Jun 9, 2025
Good location, but rooms are old and dirty rugs.
Response from Property: 尊敬的貴賓,非常高興您能選擇凱利賓館並在百忙之中給予我們寶貴的點評。深圳凱利賓館地處羅湖區黃金商貿樞紐地帶,置身於羅湖火車站商圈、國貿商圈、東門商圈、萬象城商圈的中心,與金光華廣場、國貿商業大廈、羅湖口岸、東門步行街比鄰相望。酒店交通四通八達,地鐵1號線國貿站B出口出來就是我們酒店,出行吃飯、逛街購物都很方便。我們會不斷完善設施設備噠,衷心期待您的再次光臨!
Mu^-^chen
Classic Queen Room
Stayed in Jul 2025
Solo traveler
8 review
7.5/10
Posted on Oct 13, 2025
The room facilities are a bit old, but as an established hotel, the service is excellent. It's very convenient for getting around, with the subway right next door.
Original textTranslated by Google
Response from Property: Dear Valued Guest, thank you for staying at Kelly Hotel and for your valuable review. We appreciate your recognition of our hotel services. We understand the importance of our hotel's location; its excellent location near Guomao Station on Metro Line 1 provides great convenience for your travels, and the abundant dining options nearby satisfy your diverse culinary needs. We will continue to improve our facilities and equipment to provide every guest with a better and more comfortable stay. We look forward to your next visit!