REALJOY HOTEL Reviews

Response from Property: Thank you for choosing Yueji Hotel. No amount of advertising can compare to word-of-mouth recommendations. Yueji has always valued its reputation and cherishes the experience of every guest. When you stay at our hotel, you are a valued guest. We are committed to continuously improving our facilities and striving to make your stay more comfortable and enjoyable. We look forward to welcoming you back again. Experience the unique charm of Yueji and wish you a pleasant journey!

Response from Property: 收到親的點評，看到您對小夥伴的熱情與高效給予如此高的評價，小霽心裏暖暖的。特別是您那句“人真的超好超熱情”，這份真誠的讚美是對小霽最大的鼓勵，特別開心能為您親次旅途留下美好的印象。“超好超熱情”——這幾個字背後，是小周幫您快速辦理入住、靈活協調房間的用心，也是我們一直希望傳遞給每位客人的温度。很高興這些細節能被您看見，也讓親感受到了被照顧的踏實感。親提到的周邊環境和距離萬象天地約900米的便利，也確實是我們想為旅途中的客人提供的一點小確幸——不管是散步去逛街，還是回來時順路帶杯咖啡，都希望這份從容能成為您深圳之行的一部分。春節期間能在深圳與您相遇，是緣分也是驚喜。願這座城市的煙火氣常暖人心，願親每一次推門而入，都能遇見剛剛好的熱情。祝您和家人新春安康，萬事順遂，期待再次與親相遇~

Response from Property: We received your review and read it several times, feeling a mix of emotions. Thank you for choosing us for your spontaneous trip, and thank you for sharing your honest experience—any feedback is a reminder to us. The room size and the inconsistent hot water during the Chinese New Year holiday—these perceived shortcomings in the facilities are indeed limitations of some room types, but they also reflect our oversights in facility maintenance and attention to detail. We understand your disappointment at having to stay in such an environment, and we respect your decision to cancel your three-day stay. At the same time, we want to be honest: in the service industry, we do have our own rules and boundaries, and sometimes we cannot meet every guest's every need. But how to refuse, and how to make guests feel respected and warm while doing so, is a lesson we need to continuously learn. This time, we clearly didn't do well enough. Your 1.6-star negative review is a profound reminder. Thank you for not remaining silent but writing down your honest experience. We will keep these words in mind and use them to improve ourselves. May your next spontaneous trip be filled with just the right room, the right temperature, and the right smiles. Wishing you a safe journey and all the best.

Response from Property: Thank you for your attention and trust in Yueji Hotel. We appreciate your affirmation and recognition of our team. Yueji Hotel always adheres to the principle of service first, providing thoughtful and meticulous service to every guest. We will continue to strive to provide guests with more comprehensive and personalized services, aiming to offer more guests a comfortable and warm stay. We look forward to welcoming you back again! Wishing you a Happy New Year, success in your work, and a pleasant journey!

Response from Property: 感謝親的點評，話語中時而鼓勵我們，時而提醒我們，我們在感到高興的同時又感到一絲絲壓力，高興的是您能在入住以後還給予我們如此中肯的評價，同時雖然對您提出的問題我們心中感到一絲絲壓力，但是這也是對於我們工作的一種鞭策。再次感謝您的一番評價，非常感謝親親提出的問題，小悦悦已經完善嘍，我們的進步還需要您的見證哦！期待您下次入住呀！

Response from Property: 謝謝親暖心的分享，旅途中總是會出現一些不經意的景緻，陌生城市裡的璀璨燈火，熙熙攘攘的如織人流，午後陽光掠過樹葉灑落的斑駁光影……很幸運小霽也曾在親的這一段旅程裏駐留過，感恩親的認可與厚愛，期待與親再會，祝安！

Response from Property: Yueji Hotel is honored to have been your first choice for your trip, and we are very grateful for your affirmation and recognition of the hotel! Xiao Ji has already conveyed your positive feedback to your friend 😊, and thank you again for your satisfactory review. Xiao Ji will continue to strive to provide you with meticulous and thoughtful service and a pleasant stay experience. We look forward to seeing you again and wish you a pleasant journey!

Response from Property: Thank you for sharing. Every figure we see on our journeys reflects our unwavering pursuit of happiness and fulfillment. We only hope our small efforts can bring you some comfort; your satisfaction and recognition are the greatest encouragement for Xiaoji. As the sun rises again, we await the flowers with gentleness; we await your arrival with sincerity!

Response from Property: 感謝親選擇悦霽酒店，再多的廣告，也不如大家的口口相傳，小霽向來重視口碑宣傳，更加珍視每一位客人的切身感受，衹要您來到酒店，就是小霽的貴客，小霽願意盡最大的努力，不斷完善自身設施，竭力讓親的入住變得更輕鬆愉快順心，期待親的再次光臨。感受小霽不一樣的風采，願親旅途愉快~

Response from Property: Your thoughtful sharing and praise are Xiaoji's greatest pursuit. It is Xiaoji's honor to host your rest. Providing the best service to every guest is Xiaoji's consistent commitment. Your recognition of our team and appreciation of our service have given Xiaoji the greatest support and encouragement. Thank you again for sharing. We sincerely look forward to your next visit. Xiaoji is dedicated to serving you and wishes you a successful work and a pleasant journey!

Response from Property: Thank you for sharing! We are delighted to receive your positive review. Your recognition is our greatest motivation. Xiao Ji will continue to work hard to provide you with even better service. Thank you for your trust and support, and we look forward to your next visit!

Response from Property: 感謝親的分享，小霽一直秉承“顧客至上”的服務理念，致力於為每一位客户提供貼心、周到的休憩服務。親的滿意是我們最大的榮幸，小霽將一如既往地以優質的產品和服務回報您的信任，期待與親再會😊

Response from Property: 酒店回覆內容:尊敬的賓客，您好！非常感謝您下榻深圳市悦霽酒店，謝謝您對我們的誇讚與厚愛，您的每一份笑容都是我們更大的希望和動力，心安處，即是吾鄉，悦霽酒店意在還原”心情明媚，和風明月“的感覺，以熟悉又温暖的服務，使您在這裏可以清空以往，歸零重啟。天空之所以晴朗，因為雨來過，心情之所以愉悦，因為您來過，甫至為客，離別是友，我們期待在不久的將來，再次歡迎您的下榻.

Response from Property: Grateful for your arrival, my dear. Even the most beautiful spring breeze cannot compare to your presence. When the snow falls softly, and I walk alone, mustering the courage to go, I realize that the spring breeze, summer moon, autumn frost, and winter snow of that time are all insignificant compared to your approval. I await your return, I await the blooming flowers, I await a long-awaited reunion…