Intercontinental Hotel & Resorts properties in Shenzhen

This hotel truly lives up to its name as a family-friendly resort. The staff at all levels are incredibly kind and friendly, providing exceptional service. Everyone greets you with a warm smile. I want to give a special thank you to my room attendant, Aggie, for her meticulous care. She treated us like family, being both friendly and polite. She helped us resolve every issue that came up during our stay promptly and efficiently, and ensured all the room facilities were perfectly arranged. She deserves high praise! The room was tidy and clean, with ample facilities. If we needed anything added or replaced, we could contact the room attendant immediately, and the efficiency was absolutely superb. The most attractive feature is undoubtedly the hotel's beach pool. The kids played all day and didn't want to leave. The soft white sand was specially imported from Hainan Island. The lifeguards tirelessly watched over the children's safety in the pool, even under the hot sun. Don't miss out on the other kids' play facilities either. The hotel's breakfast buffet is also a must-try; it was a pleasant surprise, especially the freshly squeezed customizable fruit and vegetable juices. The variety of food could rival a dinner buffet. To fully enjoy these exquisite facilities and delicious food, it's best to stay for several days.

Regarding the slow check-in process mentioned in some reviews, I want to be honest: the main reason for slow check-in is probably due to some guests not understanding their package details and asking too many questions during check-in, not the hotel front desk's fault! My check-in was very fast – just showed my ID, signed, paid the deposit, and no excessive questioning. This is because some guests might genuinely be unfamiliar with the hotel package details and need thorough explanations, and the hotel staff attentively listens and provides detailed answers, which naturally takes time. Besides, as an InterContinental member, I can check out late until 2 PM, which I think more than compensates for any delay in getting the room! Although most guests can't get their room by 3 PM, the hotel provides beach cards for access to the beach and public pools. With this card, you can use a locker at the public pool service desk to store your luggage, and you'll get a wristband. So, it's not a problem if you can't get your room right away; you can store your large luggage in the lobby, change in the pool changing rooms, put your changed clothes in a locker, and then go for a swim! The pool water quality is good, disinfected every morning, and the central infinity pool visually blends with the sea and sky, creating a beautiful view. I spent two days relaxing there. With plenty of lifeguards on duty, kids can play safely and adults can relax. The pool and beach seem to open at 6 AM and close at 11 PM, which I think is a good timeframe. After all, lifeguards, lighting, and other resources cost money, and this schedule already makes up for any delay in room access! After swimming, you can head to the restaurant for the buffet dinner at 5:30 PM. The dinner quality isn't exceptionally stunning, but I think the variety of dishes meets five-star hotel standards. Red wine, white wine 🍷, crayfish, oysters, over 10 types of desserts, and 5 types of ice cream are all-you-can-eat. We didn't try the hot pot 🥘 this time, maybe next time! Of course, if you want to eat enough to get your money's worth, that might not be for everyone, haha! We certainly didn't get our money's worth! After dinner, a stroll along the beach is incredibly relaxing! Thanks to the hotel manager for upgrading our room. The room was comfortable, and the facilities are very well-maintained! Everything that should be provided was there, and service was promptly responsive! We will definitely come back next time! Thank you.

This was my first stay here. Before check-in, staff reached out to ask about my needs, and they were able to accommodate requests like birthday decorations, a small cake, and extra tea bags. A big thank you to Sherry for arranging everything. The room wasn't particularly large, and I wasn't lucky enough to get an upgraded room type, but they did assign me a high floor, which was decent. The lounge, apart from afternoon tea and happy hour, only offered coffee, tea, and soft drinks. There weren't even any nuts, candies, or cookies, which is something the InterContinental Zhuhai does better. However, the lounge staff were all incredibly helpful and friendly, making for a very pleasant dining experience. Breakfast was also excellent, especially the noodle station auntie and the ladies clearing tables. The omelet chef, by comparison, was a bit less engaging. When checking out, the front desk gentleman even took my son to see the large Eaton model, which made him absolutely thrilled.