This was my first time visiting Minamiizu, and a friend recommended this hotel – it truly lived up to expectations! The accommodations were great, and the food was delicious. My only complaint is regarding the shuttle service. The day before check-in, I specifically asked about pickup details through Trip.com customer service. The hotel only sent a text message with the pickup time, but not the location. I assumed, like most hotels, that it would pick up in front of the JR station. To my surprise, I waited from 2 PM to 3 PM and saw no sign of the hotel bus. I started to feel something was wrong and checked Trip.com, where I saw a guest comment mentioning that after 3:10 PM, there would be no more pickups. Panicked, I immediately called the hotel. That's when I learned the hotel bus has a specific waiting point, around the corner, to the right of the JR station (and then to the right again). If this isn't communicated beforehand, and there are no signs at the station, it's impossible for guests to know where to wait. Therefore, I strongly suggest the hotel standardize its pickup service by clearly stating both the pickup time and location in advance. Both pieces of information are essential!
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