Hotel Nishi-Nagato Resort Reviews

Response from Property: 非常感謝您入住西長門度假酒店。得知您欣賞到了美麗的景色，我們感到非常高興。同時也很高興您對自助餐的菜品種類感到滿意，這讓我們全體員工倍感欣慰。為了讓每一位客人都能滿意，我們今後也將持續努力提升服務品質。誠摯期待您的再次光臨。西長門度假酒店日高

Response from Property: ホテル西長門リゾートに御宿泊頂き誠にありがとうございます。景色や食事、お部屋に良い評価をしていただき感謝致します。チェックイン時の説明のご意見に関しては皆様に分かりやすくご案内出来るように改善して参ります。タトゥーに関してご意見として賜り、対応を協議して参ります。貴重なご意見ありがとうございます。ホテル西長門リゾート　日高

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort.We are delighted to hear that you enjoyed our unbeatable location and the stunning views of Tsunoshima Bridge from your room. It’s wonderful to know that you appreciated the sound of the waves while enjoying our outdoor bath and found the spa to be in good condition.We sincerely apologize for the issues you encountered with your room. We are sorry to hear that the room felt old and damp, and that you experienced discomfort during your stay. Your comments regarding the carpet, air conditioning, and the condition of the beds are very important to us. We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.We also regret that the bathroom did not meet your expectations. We are continuously working on updating our facilities and your feedback will be taken into consideration for future renovations.We understand that the layout of the hotel, with its multiple stairs, can be inconvenient. We are glad to hear that our staff was able to assist you with your luggage. Thank you for your comments about our dining options. We are pleased that you found the dinner buffet and the list of nearby restaurants helpful. It’s great to hear that you enjoyed the local yakitori experience. We also appreciate your feedback on the breakfast buffet and will strive to improve the variety and taste.Your kind words about our overall service are greatly appreciated. We aim to provide the best possible experience for our guests and your feedback helps us to achieve that.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Hotel Nishinagato Resort　Hitaka

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort.Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel and found it to be a classic vacation spot.We are especially pleased to know that you appreciated the convenience of our location for those who drive, as well as the superb views from our rooms. Our team works hard to ensure that every guest has a memorable experience, and it is gratifying to hear that our friendly and helpful staff made a positive impression on you.Your kind words motivate us to continue delivering exceptional service and maintaining the high standards that our guests expect. We look forward to welcoming you back for another fantastic stay in the future.Hotel Nishinagato Resort Hitaka

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort. We are very pleased to hear that you enjoyed the view from your room and the bath. Welcome drinks are available at the counter near the lobby between 14:30 and 17:00. We also apologize for the inconvenience caused by the difficulty of getting to the bath and restaurant. We will continue to make improvements to ensure a comfortable stay for our guests. Hotel Nishinagato Resort Hidaka

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort. We apologize for any inconvenience caused regarding how to use the shower. We will strive to provide clearer guidance in the future. We are also very pleased to hear that you enjoyed the view of Tsunoshima Bridge from the buffet and breakfast. We will continue to strive to ensure customer satisfaction. We look forward to seeing you again. Hotel Nishinagato Resort Hidaka

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort. We are very happy to hear that you enjoyed the view of Tsunoshima Bridge from your room. We are very happy that you were satisfied with the spaciousness and comfort of your room. We are encouraged by your words that the breakfast was very filling and the view from the restaurant was wonderful. We are relieved to hear that you also enjoyed the view from the bath and open-air bath. We look forward to welcoming you again. Hotel Nishinagato Resort Hidaka

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort. We are very pleased to hear that you enjoyed our food. Our dishes are made with fresh local ingredients and are prepared with love. We look forward to seeing you again. Hotel Nishinagato Resort Hidaka

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort. We are very happy that you praised our location. However, we apologize for the inconvenience caused by the heat on the stairs and corridors. We will consider the points you pointed out for future improvements. We also thank you for your valuable feedback regarding the food. We will continue to make further efforts to ensure customer satisfaction. We look forward to welcoming you again. Hotel Nishinagato Resort Hidaka

Response from Property: Thank you very much for staying with us. We are very pleased to hear that you enjoyed the location and the wonderful view from your room. We are also glad to hear that you enjoyed your walk along the coast and the open-air bath while watching the sunset. As for the food, all of our staff are encouraged to hear that you enjoyed the buffet. We are also pleased that you took advantage of the Tsunoshima night tour and made wonderful memories. We look forward to seeing you again next summer at the beach. We sincerely look forward to the day we can meet you again. Hotel Nishinagato Resort Hidaka

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort. We are very glad to hear that you had a relaxing time. All of our staff will continue to strive to make our hotel a place that is loved by everyone. We look forward to your next visit. Hotel Nishinagato Resort Hidaka

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort. We sincerely apologize for the discomfort you experienced with your room. We sincerely apologize for the incomplete cleaning of the windows. We have taken your feedback into consideration and will thoroughly instruct our cleaning staff to make improvements, and will strive to prevent such incidents from happening again in the future. We will continue to strive to improve our services so that our guests can have a comfortable stay. Hotel Nishinagato Resort Hidaka

Response from Property: Thank you for staying at Hotel Nishinagato Resort. We are delighted that you enjoyed our convenient location on the seaside, and the beautiful view of Tsunoshima Bridge. We will continue to strive to improve our service to ensure your satisfaction. We look forward to welcoming you back. Hotel Nishinagato Resort Hidaka Dream

Response from Property: Thank you very much for staying at Hotel Nishinagato Resort. We apologize for any inconvenience caused regarding the temperature of the open-air bath and the bath in your room. We will review our temperature control based on your feedback and strive to provide you with an even more comfortable stay. We also understand your disappointment that you were unable to see the sunrise. As for our location, we also cherish the beauty of nature and will continue to strive to please our guests. Thank you for your kind words about the cleaning of the building. Although it is an old building, we strive to make your stay comfortable. We appreciate your valuable feedback. We look forward to welcoming you again. Hotel Nishinagato Resort Hidaka