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Verified reviews
Location8.3
Amenities8.3
Service8.6
Cleanliness8.4
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All reviews(32)
Positive reviews(31)
Reviews with photos/video(8)
Great service(5)
Negative reviews(1)
Anonymous User
Suite
Stayed in Apr 2024
Couple
1 review
10/10
Outstanding
Posted on May 24, 2024
Cleanness of room was great but the rooms are getting a little run down.
Service from staff was outstanding, they always willing to help and going beyond to help you even if u don’t speak Japanese.
Fantastic building and design. Amazing architecture.
Guest User
Western-Style Kawakyu Suite
Stayed in Nov 2024
Couple
4 review
7.0/10
Posted on Dec 31, 2024
The view from the 8th floor was great.
I was concerned about stains on the carpet and bald spots due to aging facilities. I don't like the fact that there are metal fittings without any paintings. The toilet paper is not folded in a triangle, and the hotel should do this as a sign of hospitality without being misled by various theories.
The food was also delicious. However, it was unfortunate that the space behind the chairs was narrow and there was a lot of foot traffic, making it difficult to dine in peace.
Above all, the male staff member's welcoming attitude when we arrived was very good, and first impressions are important! The female staff member was also kind and helpful, taking photos for us.
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Anonymous User
Twin Room With Bath
Stayed in Oct 2024
Couple
3 review
9.5/10
Amazing
Posted on Nov 23, 2024
The hardware facilities of the rooms in hotels built more than 30 years ago are a little nostalgic, but you can imagine the luxury of the time. Overall, it is not bad. The basic rooms are very large. I booked a basic room, but I want to emphasize that the main feature of Kawakyu Hotel should be the breakfast and dinner buffet. The dinner buffet is great!!! When booking a room, you need to confirm whether it includes two meals. You can really eat delicious food. Ctrip's order confirmation is also very fast, almost in seconds. Like
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Guest User
Western-Style Kawakyu Suite
Stayed in Oct 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 14, 2024
The facilities and service were excellent. Thank you!
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Lam.
Twin Room with Bath
Stayed in Feb 2024
Couple
52 review
10/10
Outstanding
Posted on Mar 30, 2024
The environment is beautiful and the room is the largest among the hotels I have stayed in in Japan. The breakfast buffet includes sashimi rice, and the dinner buffet includes Wagyu beef eye dishes. Overall, I am very satisfied.
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Guest User
Royal Suite, Twin With Bath, Ocean View
Stayed in Dec 2024
Solo traveler
1 review
8.5/10
Very good
Posted on Jan 30, 2025
I thought there were not enough electrical outlets.
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Guest User
Royal Suite, Twin With Bath, Ocean View
Stayed in Aug 2024
Family
2 review
8.5/10
Very good
Posted on Sep 11, 2024
The food was very good and the service was great, I had a very comfortable stay!
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Guest User
Family Suite Western\Japanese-style 3~7 Persons Non-smoking
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 17, 2025
Everything was great, thank you very much.
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Guest User
Southern Suite (60 to 70 Sq M) Non-Smoking
Stayed in Apr 2024
Couple
21 review
10/10
Outstanding
Posted on Jul 23, 2024
I've stayed at this hotel about once before
It is a very special castle style design and the lobby is very gorgeous. Don’t believe it is just a 4-star hotel.
I highly recommend this hotel. The hot springs are all designed.
The breakfast and dinner buffets have a lot of variety and the taste is generally good.
This time I will visit again and we will prepare welcome refreshments.
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Guest User
Twin Room with Bath
Stayed in Oct 2023
Solo traveler
17 review
8.0/10
Very good
Posted on Nov 6, 2023
The castle is luxurious, the rooms are large enough, the hot springs are beautiful, the food and beverages are acceptable, the price is affordable, the shuttle bus, rental bicycles, and the service are good. Worth recommending.
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M253521****
Twin with Bath-Non Smoking
Stayed in Sep 2023
Couple
12 review
8.5/10
Very good
Posted on Oct 7, 2023
I have stayed at Kawajiu for three times. It is one of the most representative hotels in Shirahama. The luxury and past are solidified, and the imaginative design is amazing❗️ Whenever I have the opportunity, I will definitely bring my family and friends back.
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6/12
熱愛和歌山
Japanese Western Style Kawakyu Suite
Stayed in Mar 2023
Traveling with friends
34 review
9.5/10
Amazing
Posted on May 8, 2023
This is the third time I stayed at the Chuanjiu Hotel for a buffet dinner. Friends who love beef should not miss it, and the desserts are plentiful. There are many options for breakfast, there are many card slots in the hotel, and the room is spacious. During this recent stay, I found that many waiters came to Taiwan, South Korea, and Vietnam, so there is no problem in communication. This is the first time my friends are visiting. After eating the buffet dinner, I want to stay for an extra night. There is endless food.
I heard that this is a famous hotel in Shirahama, so I checked in at 4pm to coincide with the free tour of the hotel. The exterior was unlike anything I've ever seen, and there were many artworks inside. I thought it was a relic from the bubble era, but after listening to the tour explanation, I realized that it was built with great care and attention to detail. The design of the large bath was unlike anything I've ever seen. It was my first time to wash while sitting on a normal chair. Dinner, especially the live kitchen, was great. The French toast was delicious. It could be said that it was old, but it was carefully maintained and one night was not enough. There were also international staff members, so I imagined that people from many countries could stay here.