Guest User
February 27, 2023
The hotel's facilities are good and bad, the swimming pool is good, and the room facilities are a bit old. There is a problem with the WiFi in the guest room, the one in your own room cannot be used, you have to use the one in another room; the computer can be used, but the mobile phone cannot. Generally acceptable.
Poor service:
1. Since arriving at the hotel, I have never seen a doorman outside the lobby, and no one is taking luggage and opening the door.
2. The service awareness of the service staff is very poor, so ask the service staff to do something, such as get some mineral water (the hotel stipulates that each room provides a maximum of 2 bottles of water per day), toilet paper, and the restaurant needs a packing box, and the waiters always take it Looking at you with disgust.
3. During the 4 days of staying in the hotel, there was a large meeting, and the participants all had breakfast in the hotel restaurant (many people probably did not live in the hotel, because there were not many meeting participants in the elevator), and the restaurant was overcrowded , hotel guests have to grab a seat for breakfast in the restaurant, and queue up to pick up the meal.
4. The cleaning of the guest room is sloppy. The attached photo shows the appearance of the bed after cleaning the room one day.
5. The access control of the guest room elevator is a decoration, and outsiders, such as takeaway boys, can freely go to the guest rooms on each floor without hindrance.
I once talked to the hotel with an online car-hailing driver, and said that many guests said that the service of the hotel was not good. The hotel should not have much competition in the urban area, so there is no motivation for improvement, so I am too lazy to comment on the hotel, and just lower the expectations of fellow guests on the platform.
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