This was our second visit to this hotel. Last year, it was just my husband and me, but this year we came with our daughter. We originally booked a suite, but upon arrival we were offered an upgrade to a King Suite instead. The hotel manager was very informative and took the time to explain and show us both suites. The King Suite was much bigger than the standard suite, and we definitely have no regrets about accepting the upgrade. Housekeeping was lovely. They made cute towel art in our daughter’s room and even left a chocolate drink in the fridge for her. One of the housekeeping staff also knocked on our door one day to ask whether we needed housekeeping service. She was extremely polite and cheerful . We stayed in Room 1802, and we noticed that the batteries in the weighing machine were leaking. The air-conditioning vents could not be adjusted, and the air was blowing directly onto our heads while we slept, which was uncomfortable. At the main restaurant, there were a couple of occasions where no one came to take our drinks order, and cutlery was not placed on the tables. We usually arrived around 6:30 for drinks before dinner and around 7:30 for breakfast. Two days before we left, we came down for breakfast at 7:45 and noticed some servers standing around or attending to guests a few tables away while our section was unattended. I had to make several trips myself to get breakfast, coffee, and cutlery. My guess is that the server responsible for our section had either not arrived yet or was busy inside the restaurant. I feel the hotel management should encourage employees to help one another more. For example, one employee who had already finished setting up tables in his own section could have helped his colleague instead of standing around chatting. I say this after observing one employee in particular. However, on another day, I saw a different employee (who was also working there last year) rushing to set up a section that was not even his responsibility. He truly deserves praise for that. We also noticed a positive change in the staff this year. They no longer indirectly asking or hinting for tips, which was something that frustrated us during our stay last year. Special praise goes to your employee, Fatma, who was present nearly every dinner service. She is very observant and attentive to guests’ needs — clearing plates promptly and quickly asking whether we wanted more drinks when ours were nearly finished. We were lucky to have her serving us both last year and this year. The fitness room is well-equipped, but it can be frustrating because the glass doors allow people outside to look in while others are working out. It feels like there is very little privacy and it can be quite distracting. Breakfast was good, although the selection stayed mostly the same throughout the week. Dinner, however, was really good, with different themes on certain nights. They still have the sushi theme, which is unfortunately a big no-no for me and
