Guest Reviews of The Royal Family Suite by Memoire Palace Resort & Spa
9.5/10
Amazing
54 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities9.4
Service9.8
Cleanliness9.7
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All reviews(54)
Positive reviews(54)
Reviews with photos/video(20)
Great service(18)
Clean pool(16)
Great swimming pool(16)
Awesome stay(13)
Awesome rooms(13)
Clean and tidy(8)
Delicious breakfast(7)
Guest User
Luxury King Suite Pool
Stayed in Aug 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Oct 5, 2026
The staff provided excellent service, the hotel was clean, and the room was spacious.
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Response from Property: Dear Valued Resident,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you very much for choosing to stay with us and for sharing your wonderful feedback about your experience. We are delighted to know that you enjoyed our excellent service, cleanliness, and spacious Luxury King Pool Suite.At Memoire Palace, we are proud to share the genuine spirit of Cambodian hospitality, where every guest is welcomed with a warm and caring heart. We are especially pleased that the spaciousness of your suite, together with the private balcony overlooking the swimming pool, provided you with a comfortable and refreshing space to relax after a long day of sightseeing.The view from your room is indeed one of the special features of the Luxury King Pool Suite. We hope the peaceful pool surroundings, lush greenery, and relaxing atmosphere brought you joyful moments throughout your stay.It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back to The Royal Family Suite by Memoire Palace Resort & Spa for another memorable stay in Siem Reap.Warmest regards,Samlei HAPGroup eCommerce ManagerThe Royal Family Suite by Memoire Palace Resort & Spa
ShenqiTOMmao
Luxury Grand Garden Suite
Stayed in Jun 2026
Family
69 reviews
10/10
Outstanding
Posted on Aug 1, 2026
The off-season price was really good value for money, and the staff were kind and helpful. I loved the hotel's pool the most; you could walk right in from the room, and I spent most of my time there every day. The room was clean, comfortable, and spacious… I would gladly recommend this hotel if any friends ask.
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Response from Property: Dear ShenqiTOMmao,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you very much for your wonderful review and kind recommendation. We are delighted to hear that you found our off-season rates to be great value for money and that our team’s kindness and helpfulness made your stay enjoyable.We are especially happy to know that you loved our pool access and were able to enjoy it so much during your stay. It is wonderful to hear that the clean, spacious, and comfortable room also contributed to a relaxing experience.Your recommendation means a great deal to us and is a wonderful encouragement to our entire team. We truly appreciate your support and hope to have the pleasure of welcoming you back for another memorable stay in Siem Reap.With our love & care,Samlei HAPGroup Ecommerce Manager
Guest User
Luxury King Suite Pool
Stayed in Mar 2026
Couple
24 reviews
10/10
Outstanding
Posted on Apr 8, 2026
Friendly service lovely room everything was great during our stay! Nice pool and good location!!
Very friendly staff!!
Response from Property: Dear Valued Guest,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you so much for your wonderful review.We are delighted to hear that you enjoyed your stay with us and that our friendly team, lovely room, swimming pool, and convenient location contributed to a memorable experience. Your kind words about our staff mean a great deal to us, as creating genuine and personalized hospitality is our greatest passion.We truly appreciate your support and look forward to welcoming you back to Memoire Palace Resort & Spa for another exceptional stay in the near future.With our love & care,Samlei HAPGroup Ecommerce Manager
Guest User
Luxury Grand Pool Suite
Stayed in Dec 2025
Couple
1 reviews
10/10
Outstanding
Posted on Jan 25, 2026
Wonderful place to stay... Quiet, wonderful staff, great food and an all round great experience. Rooms are beautiful. Totally recommend.
6/14
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review and for choosing Memoire Palace Resort & Spa.We are delighted to hear that you enjoyed the quiet atmosphere, our friendly staff, delicious food, and the comfort and cleanliness of our beautiful rooms. Your recommendation is truly appreciated and motivates our team to continue delivering excellent service.We look forward to welcoming you back again for another great stay.Warm regards & respect,SereymunyE-Commerce Executive
Guest User
Luxury Grand Garden Suite
Stayed in Mar 2026
Traveling with friends
5 reviews
9.5/10
Amazing
Posted on May 1, 2026
Good hotel
Response from Property: Dear Valued Resident,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you for your kind feedback about resort, we hope to welcoming you back again for your returning to Angkor Wat.With our love & care,Samlei HAPGroup Ecommerce Manager
Guest User
Luxury King Suite Pool
Stayed in Jan 2026
Family
14 reviews
9.5/10
Amazing
Posted on May 2, 2026
Staying on the second floor with no elevator meant carrying our own luggage up, which was a bit inconvenient. However, the breakfast was absolutely delicious. The whole place is very large. There might have been some event on Saturday night, as music started playing by the pool at 9 PM, making it difficult to sleep.
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Response from Property: Dear Valued Resident,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you very much for sharing your feedback and for choosing to stay with us.We are delighted to hear that you enjoyed our delicious breakfast, found our resort spacious, and appreciated the cleanliness, amenities, and service provided by our team.We sincerely apologize for the inconvenience of carrying luggage to the second floor due to the absence of an elevator. We also regret the disturbance caused by the music near the pool area on Saturday evening. Your comments have been shared with the relevant departments as we continuously work to improve our guests' comfort and overall experience.We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you back for an even more relaxing and enjoyable stay in the future.With our love & care,Samlei HAPGroup Ecommerce Manager
Guest User
Luxury Family Suite Four Bedrooms
Stayed in Jan 2026
Family
3 reviews
10/10
Outstanding
Posted on May 11, 2026
The hotel was very quiet, and my family was very satisfied with their stay. The staff's service attitude was excellent, and they were especially warm and welcoming.
Original textTranslated by Google
Response from Property: Dear Valued Resident,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you very much for choosing to stay with us and sharing your great feedback about our resort! We appreciated that you and family enjoyed with our services specially the welcoming team. We hopefully to welcoming you and family back to experience with us for your returning.With our love & care,Samlei HAPGroup Ecommerce Manager
Guest User
Luxury Grand Pool Suite
Stayed in Jan 2026
Family
4 reviews
7.7/10
Good
Posted on Feb 18, 2026
The room itself was quite spacious, but the service needs improvement. We had to wait until 3 PM for our room – first, they said the previous guests hadn't checked out, then that the air conditioning was broken. There was no compensation offered beyond an apology. The sofa on the balcony outside the room wasn't cleaned in a timely manner either. The overall facilities are a bit dated, but considering the price, it's acceptable. The breakfast quality was decent, but there were many flies buzzing around the restaurant, which detracted from the experience.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for staying at Memoire Palace Resort & Spa and for sharing your feedback.We are pleased you appreciated the spacious room and found the breakfast quality acceptable for the value. Please accept our sincere apologies for the delayed check-in due to our full occupancy, as well as for the balcony cleanliness and the inconvenience in the restaurant. Your comments have been shared with our team to strengthen service efficiency, facilities upkeep, and hygiene standards.We remain committed to providing attentive service and are always happy to assist with any additional requests to ensure guest comfort.We hope to welcome you back for a much improved experience.Warm regards & respect,SereymunyE-Commerce Executive
Chamreun2025
Luxury Grand Garden Suite
Stayed in Jul 2025
Solo traveler
6 reviews
10/10
Outstanding
Posted on Aug 17, 2025
I had a pleasant stay at this hotel. The staff were friendly and helpful, the room was clean and comfortable, and the location was convenient. The breakfast was nice, though it could include a few more options. Overall, it was a good experience, and I would recommend this hotel to others.
Response from Property: Dear Bong Chamreun,Thank you for sharing your feedback regarding your recent stay in our resort. We are truly delighted to hear that you had a pleasant experience. It is gratifying to hear that you found our staff friendly and helpful, your room clean and comfortable, and our location convenient. We are also glad you enjoyed our service and room facilities.We appreciate your suggestion regarding the breakfast variety. We are continuously reviewing our offerings to ensure a satisfying selection for all guests.Thank you again for your kind recommendation. We sincerely hope to have the pleasure of welcoming you back to Memoire Siem Reap Hotel soon.Warmly regard & Respect,Sereymuny E-Commerce Executive
Guest User
Luxury Room with Garden View
Stayed in Jun 2026
Traveling with friends
9 reviews
10/10
Outstanding
Posted on Sep 18, 2026
Excellent experience, the hotel room was very clean.
Original textTranslated by Google
Response from Property: Dear Valued Residence,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you very much for choosing to stay with us and sharing your great feedback about our resort, we hopefully to welcoming you again for your returning to Angkor Wat.Please have a good day!With our love & care,Samlei HAPGroup E commerce Manager
Guest User
Luxury Grand Garden Suite
Stayed in Aug 2025
Family
1 reviews
9.0/10
Great
Posted on Dec 21, 2025
Nice place for relax and chill
Response from Property: Dear Valued Guest,Warm greetings from Memoire Palace Resort & Spa.Thank you very much for your kind review. We are delighted to know that you found our resort to be a pleasant place to relax and unwind. Your feedback truly encourages our team to continue delivering warm hospitality.We remain committed to providing excellent service, high-quality amenities, and a clean, comfortable environment for all our guests. We sincerely look forward to welcoming you back again for your next relaxing vacation in Siem Reap.Warm regards & respect,SereymunyE-Commerce Executive
Guest User
Luxury Grand Pool Suite
Stayed in Dec 2025
Solo traveler
6 reviews
10/10
Outstanding
Posted on Feb 7, 2026
All the facilities were amazing breakfast, pool and the room were amazing
Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful feedback about your stay at Memoire Palace Resort & Spa.We are truly delighted to hear that you enjoyed our facilities, especially the breakfast, swimming pool, and the comfort of your room. Your kind words are a great encouragement to our team, who work hard to provide attentive service, a relaxing atmosphere, and a clean, well-maintained environment for all our guests.It was a pleasure having you with us, and we sincerely hope to welcome you back again soon for another memorable and enjoyable stay.Warm regards & respect,SereymunyE-Commerce Executive
Cambotea
Luxury Family Suite Four Bedrooms
Stayed in May 2025
Family
36 reviews
10/10
Outstanding
Posted on Jun 17, 2025
Best location for family visitor and best pool for the kids;
Response from Property: Dear Valued Resident,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you very much for choosing to stay with us and sharing your great feedback here. We are appreciated your kind complimentary about our products and services.With the huge space, big swimming pool, free space at in our suites, we are very friendly with family traveler who traveling with young kids as well our menu also more choice for kids.Once again, thank you very much for recommend our resort, we hopefully to welcoming you again for your returning to Angkor Wat.With our love & care,Samlei HAPEcommerce Manager
Guest User
Royal Family Suite Two Bedrooms
Stayed in Jun 2025
Family
4 reviews
10/10
Outstanding
Posted on Aug 1, 2025
We absolutely loved this hotel. It's a short tuk tuk trip from the old market and pub street which has lots of great food and drink. It's also a great haven to use for trips to Ankgor Wat and or fishing/floating villages.
The restaurant in the hotel is excellent, during our 10 days in the hotel we ate there many times (we tried most of the menu). The staff were really friendly and welcoming, especially with our children, they were really well taken care of. The chef is really good, the food is just excellent.
The swimming pool is also really beautiful, we swam most days and a few times even had the entire pool to ourselves.
We stayed in a large family suite, it was huge at 120 square meters. The staff cleaned it everyday, giving us fresh drinking water and towels. We slept very well in this hotel.
Pro tips:
- Ask at reception for a Fire TV stick so that you can watch Netflix on the TV
- You can buy cans of beer and soft drinks at the little shop across the road for 1/5th the price of the minibar
Response from Property: Dear Valued Resident,Greetings from The Royal Family Suite by Memoire Palace Resort & Spa!Thank you so much for your wonderful and detailed review. We are truly delighted to hear that you and your family had such an enjoyable stay with us.It is especially rewarding to know that our location provided a convenient base for exploring Angkor Wat, the floating villages, and the vibrant attractions of Siem Reap. We are thrilled that you loved our restaurant and had the opportunity to enjoy many dishes from our menu throughout your 10-day stay. Your compliments to our chef and culinary team mean a great deal to us.We are also pleased that you enjoyed our spacious Family Suite, beautiful swimming pool, and the attentive service provided by our team. Creating memorable experiences for families is something we are passionate about, and we are delighted that our staff made your children feel welcome and well cared for.Thank you for sharing your helpful tips with future travelers as well. It was a pleasure hosting your family, and we sincerely hope to welcome you back to Memoire Palace Resort & Spa for another relaxing and memorable stay in the near future.With our love & care,Samlei HAPGroup Ecommerce Manager
_Alex_
Luxury Suite With Balcony
Stayed in Nov 2024
Couple
51 reviews
9.0/10
Great
Posted on Jan 4, 2025
Hotel itself is very beautiful. Negative topics is the distance to the Center of the city and also the noise in the apartment, produced by the pool bar.
Response from Property: Dear Alex,Greetings from The Royal Family Suite by Memoire Palace Resort!Thank you for your wonderful feedback! We're glad to hear you found our hotel beautiful. We apologize for any inconvenience caused by the distance to the city center and the noise from the pool bar. Your comments are valuable, and we will look into ways to improve the experience for our future guests. We hope to have the opportunity to welcome you again.With our love & careMealea THENGEcommerce Executive