1. The male receptionist at the front desk had a very strong accent, making communication difficult. Other guests shared the same opinion.
2. My room wasn't ready even after check-in time. While waiting, other guests arrived, and the front desk prioritized checking in Western guests who arrived after me. Only after I raised the issue was I finally assigned a room.
3. A heavy downpour started in the afternoon. After returning to my room from Sigiriya, the power went out. Upon inspection, I discovered a leak in the room, and half of my bed was soaked. (Luckily, I hadn't left any important documents on the bed).
4. They moved me to another room, but the floor was also wet from water seeping in from the balcony (and there were earthworms crawling in). Exhausted, I just made do with the room.
5. Due to the rain, I had no choice but to dine at the hotel. My booked room didn't include dinner (buffet), and paying guests received no discount (I know there was a 25% discount option when booking, but no discount at all is rare). No drinks were offered except for water (or no staff member offered me any drinks).
6. The only positive was the provision of disposable toiletries and slippers.
Original TextTranslation provided by AI