ECHENG HOTEL Reviews

Response from Property: Dear Guest, Thank you so much for choosing to stay at Yicheng Hotel (Sihanoukville Landmark Double Lion Plaza Branch) again and for sharing such detailed and sincere positive feedback. We are delighted to learn that you were satisfied with the spacious and bright, clean and hygienic, warm and comfortable décor, and comfortable bedding of your room. The room's amenities, the usability of the work desk, and the separate wet and dry areas and hot water in the bathroom also provided you with convenience and comfort, which is an encouragement to us. At the same time, we are honored that the front desk team made you feel at home with their warm and friendly service, efficient check-in process, and timely responses. Your recognition and recommendation are our greatest support, and we sincerely look forward to providing you with the same pleasant stay in the future. —Yicheng Hotel Service Team!

Response from Property: Dear Guest, Thank you for choosing to stay at Yicheng Hotel (Sihanoukville Landmark Double Lion Plaza) and for sharing your experience. We are delighted that the hotel's central location makes your travel convenient, and that you appreciate the affordable prices. We are also pleased that the robot room service you mentioned added convenience and efficiency to your stay. We welcome business and leisure travelers from different countries and regions, and we are always committed to providing every guest with a comfortable, quiet, and convenient accommodation experience. Your feedback is very important to us, and we will continue to pay attention to guest needs and continuously improve the overall stay experience. We sincerely look forward to your next visit.

Response from Property: Dear Guest, Thank you for choosing to stay at Yicheng Hotel (Sihanoukville Landmark Double Lion Plaza Branch) and for sharing your experience. We are delighted to hear of your positive feedback on your overall experience; your appreciation for the robot-delivered takeout service is also very encouraging. We are always committed to achieving a better balance between convenience and comfort, providing guests with a more efficient and worry-free stay. Thank you for your recognition, and we look forward to providing you with even better service on your next visit. —Yicheng Hotel Service Team!

Response from Property: 尊敬的貴賓，您好！感謝您選擇入住怡程酒店，也感謝您的認可，您的滿意對我們來説就是滿滿的鼓勵。我們會繼續用心做好每一個細節，以熱情周到的服務迎接每一位賓客，讓每一次入住都舒適、安心、值得。期待您下次再來，怡程酒店一直在這裏等您！祝您生活愉快，旅途順心！——怡程酒店服務團隊

Response from Property: Dear Valued Guest, Greetings from Yicheng Hotel! We are delighted to receive your review. Thank you for sharing such a heartwarming review on Ctrip! The spacious and bright rooms, and the clean and refreshing showers and toilets, reflect our commitment to quality. The self-service laundry facilities on the first floor offer convenience for your journey and are a thoughtful touch we hope to provide for travelers. As the ancients said, "This is a humble abode, yet its virtue makes it fragrant." While we dare not compare ourselves to the elegant realm described in the poem, we firmly believe that a comfortable environment and attentive service can make your journey less tiring and more reassuring. As the poem says, "Guests feel at home, the spring breeze fills the courtyard with fragrance." Your convenience and comfort are our greatest encouragement. We look forward to meeting you again, making every stay as wonderful as the first. Wishing you a pleasant journey and all the best! —Yicheng Hotel Service Team!

Response from Property: 尊敬的貴賓，您好！茫茫旅途中，能夠與您相逢在西港怡程酒店，是我們的緣分；能夠讓您住得舒心、住得自在，更是我們的幸運。我們始終相信，酒店最好的模樣，不在於多麼華麗，而在於每一個細節都讓客人覺得：這一晚，住得值得。感謝您的認可，也感謝您把這份“不錯”的感受留給我們。願您一路所遇皆美好，所住皆安心。“人生樂在相知心。”期待下一次來到西港，我們還能再次與您相逢。

Response from Property: Dear Valued Guest, Greetings from Yicheng Hotel! Thank you so much for your positive review! Seeing your comment that "the owner is incredibly welcoming," our boss must be beaming with joy, walking even faster than usual today! As the saying goes, "Isn't it a pleasure to have friends coming from afar?" Warm hospitality is simply what we should do. Your recognition not only warms the boss's heart but also gives all the staff a huge boost of motivation. We look forward to your next visit to Yicheng Hotel, where we will continue to warmly welcome you and provide attentive service, striving to ensure your satisfaction once again! —Yicheng Hotel Service Team!

Response from Property: 尊敬的貴賓，您好！來自怡程酒店的問候！謝謝您的認可，也謝謝這份温暖的肯定❤️“有朋自遠方來，不亦樂乎。”能夠讓您住得舒心、感受到我們的真誠，是我們最開心的事。茫茫旅途中，一次滿意的入住，一句暖心的評價，便足以讓相逢變得格外珍貴。願您一路風景皆美好，期待再次相遇。✨

Response from Property: Hello distinguished guests! Greetings from ECheng Hotel! We regret not being able to make your trip a pleasant stay! As you said, we are also working hard to change the phenomenon that some customers secretly smoke in non-smoking rooms, which causes non-smoking rooms to smell, and obviously we need to do more! Our team attaches great importance to your feedback and suggestions, at present, all room types of the hotel have been fully renovated and upgraded, and soon we will bring you a more high-quality and comfortable accommodation environment, looking forward to your next experience!

Response from Property: Dear guests, greetings from ECheng Hotel! Thank you very much for choosing to stay with us among the many hotels. How much we hope you can give us a 5-star review, that will be the best encouragement to our staff! Obviously, our service is still a long way from the standard you have in mind, and we are committed to improving our service, and I look forward to showing you the progress of our service and room environment during your next stay! We look forward to seeing you again!

Response from Property: Dear guests, greetings from ECheng Hotel! Thank you for your high evaluation and praise of our hotel! We will definitely work harder to do better and look forward to your next stay to bring you a better stay experience! During the stay in the hotel, guests can report any accommodation problems to our front desk staff at any time. We will quickly solve all problems encountered during the stay for the guests and ensure that every guest has a safe and comfortable stay during the stay! Thank you for your stay and look forward to your visit again! I wish you a pleasant journey!

Response from Property: Dear Guest, Greetings from Yicheng Hotel! Thank you for your feedback. We fully understand your request to change rooms after check-in, but unfortunately, we were fully booked at the time, making a room change impossible. Our staff explained this to you twice; the hotel's daily room availability is indeed very limited. Regarding your statement that the issue was only resolved after you complained to the platform, the fact is that we changed your room as soon as it became available, and it was unrelated to your complaint! We sincerely apologize for the delay in changing your room. The pictures in your feedback are unrelated to your stay and were not caused during your stay at the hotel. We apologize again for not providing you with a satisfactory stay! ————Yicheng Hotel Management Team!

Response from Property: Dear Valued Guest, Greetings from Yicheng Hotel! We are honored that you chose to stay at our hotel and gave us your positive feedback! We are also delighted that you were satisfied with the hotel's cleanliness and service efficiency. Providing every guest with a clean and comfortable accommodation environment and prompt and attentive service is a standard we have always adhered to. Your encouragement is our motivation to continuously improve. We look forward to your next visit and wish you a pleasant life and a safe journey! —Yicheng Hotel

Response from Property: Dear customer, we are very sorry for the unpleasant stay experience you have had. We attach great importance to the room hygiene, odor and ant problems you reported, and have immediately arranged for the relevant departments to conduct a thorough inspection and improvement to ensure that similar situations do not happen again. Your health and comfort are our primary concern, and we are deeply sorry for this. Regarding the exchange rate issue, our hotel exchanges according to the local exchange rate standards, which may differ from the market exchange rate. It is recommended that you prepare some US dollars or Cambodian riels before check-in to obtain a more suitable payment method. Thank you very much for your feedback, which is very important for us to improve the quality of our service. We sincerely hope to have the opportunity to provide you with a better accommodation experience again. If you have any questions or need further assistance, please feel free to contact us. I wish you a pleasant journey! [Yicheng Hotel] Customer Service Team