Pullman Singapore Hill Street Reviews

Response from Property: Dear 机长,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our Superstar - Tiffany from Madison's restaurant. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager

Response from Property: Dear Guest,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our hotel was fantastic and trendy. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager

Response from Property: Dear Guest,Thank you for sharing your recent experience with us. We appreciate your detailed feedback and are glad to hear you found our hotel new and our staff hardworking in both the breakfast and executive lounge areas.I’m sorry to learn that your experience did not meet the high standards you’ve come to expect from Pullman hotels. I apologize for the inappropriate response you received regarding your request for a late check-out. We understand the importance of clear and courteous communication, and we will be addressing this issue with our team to ensure that all interactions are handled professionally and respectfully in both Mandarin and English.Additionally, I regret that the issue with the fire alarms was not communicated effectively. We understand how unsettling such events can be, and we will work on improving our communication process to provide timely and clear explanations during such occurrences.Your feedback is invaluable in helping us enhance our service standards. We are committed to making improvements based on your comments and hope to provide a more seamless experience on your next visit.Thank you once again for your feedback and for choosing to stay with us.Best regards,Farah DinahGuest Services Manager

Response from Property: Dear Guest,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our breakfast variety was good. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager

Response from Property: Dear Thhhh,Thank you for bringing this matter to our attention. We take all feedback seriously and are committed to addressing your concerns promptly.We are currently looking into the issue you've raised regarding redeeming of your welcome drink voucher and will investigate it thoroughly to better understand what happened.Our goal is to ensure that all our guests have a positive experience with us, and we sincerely apologize for any inconvenience you may have experienced.We are truly sorry for the inconvenience you faced with our service. This does not reflect the high standards of cleanliness and efficiency we aim to maintain. Rest assured; I have addressed this matter with our Front Offices team to prevent such occurrences in the future.Please know that your satisfaction is of utmost importance to us, and we will do everything to resolve this matter. Thank you for choosing Pullman Singapore Hill Street and we hope to have the opportunity to regain your trust in the future.Yours sincerely, Mazen AbilmonaGeneral Manager

Response from Property: Dear Kaitlyn Brooke,Thank you for choosing Pullman Singapore Hill Street to celebrate your special birthday weekend! We're delighted to hear that you and your husband had a lovely stay and enjoyed our convenient location for exploring the nearby parks and attractions.Your loyalty and kind words about Pullman truly mean a lot to us, and we can’t wait to welcome you back for more memorable experiences in the future.We can't wait to welcome you back for more adventures in Singapore. Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager

Response from Property: Dear Elaine1983,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned you appreciate our Guest Relations team for putting up a beautiful room decoration. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager