The main disappointment during our stay was the interaction with the reception staff, particularly Annie. After being informed that the hairdryer would be located in a specific drawer—which turned out to be empty—we called reception to request one. Her response over the phone came across as noticeably annoyed. When she arrived at the room, her first instruction was for us to open the drawers, at which point the hairdryer was found in the last drawer, stored together with a Bible. This raised concerns about internal communication and whether housekeeping checks were properly carried out prior to check-in, especially since the hairdryer was not placed where guests were told it would be.
In addition, despite clearly specifying a double bed during the booking process, this request could not be accommodated. As this was communicated in advance, it was disappointing and affected the overall comfort of our stay.
If this property were classified as an inn, it would be acceptable; however, as a hotel, it falls short. I am quite particular about cleanliness and upkeep, and unfortunately both were lacking. Maintenance standards felt low overall, particularly the bathroom ceiling ventilation fan. While I understand that the entrance carpet is intended for shoe removal, being greeted by a visibly dirty carpet is quite off-putting.
The so-called “terrace” is essentially an open space with two plants and a wall planter illuminated by spotlights. While the intention to reference the Shakkei design principle is appreciated, but the execution and level of maintenance leave much to be desired.
As other reviewers have mentioned, sound insulation is very poor. Footsteps in the corridor are clearly audible, and we happened to stay next to a family, with noise continuing late into the night. The shower area itself is semi-open with a grid pergola soffit, and we could even hear a neighbouring guest singing in the shower—which is completely normal and not the guest’s fault—but it does highlight how thin the soundproofing is. While the design intent is evident, better maintenance and acoustic consideration would have made a significant difference.
If you’re considering paying extra for breakfast, it’s not worth it. It’s not served on-site—you have to walk out to either the German breakfast spot, Bread Beer & Brez’n, or Killiney Kopitiam, where the options are very basic (just two soft-boiled eggs and toast). It’s easier and more cost-effective to simply step out or order in breakfast instead, as there are plenty of other food options nearby at a better price.
