Guest User
December 31, 2025
❗️STRICTLY NOT RECOMMENDED.❗️
Room condition was very poor. Floor was extremely dusty (our socks turned black), toilet smelled bad, sink tap was broken, bedsheet was torn and furry, and basic amenities like hair dryer were missing.
Please also do not mislead guests by showing photos with iron & iron board when only the iron board is provided. We came back late at night expecting to iron clothes, but there only have iron & was —no iron at all.
Check-in experience was stressful and unprofessional! We came as 3 pax for a Loft Queen room and were open to paying or upgrading. However, that indian staff —refused to let us enter the room and asked us to —wait around 40 minutes.
The issue was not the policy, but —how it was handled & attitude. The staff kept blaming us for “not informing earlier” instead of offering a solution. Only after my friend spoke to her again were we finally allowed to enter the room temporarily — which clearly shows — defensive, repetitive, all inconsistency and poor judgement. No apology was given!
Special thanks to Ms. Liza, who was polite, helpful, assisted with slippers, tried to help find an iron late at night, and apologized on behalf of the hotel. She showed what proper customer service should be.
Overall, very disappointing stay👎🏿. Poor cleanliness and bad front desk attitude. Please do take action to that indian staff.
Definitely our first and last visit!
