Sofitel Singapore City Centre

Upon our arrival, we were greeted by the concierge staff who directed us to the lobby. At the check in counter, Airi assisted us with the process and upgraded us to heritage view which made us feel so spoilt. The pool was quiet and my kids had a blast. Rooms were extremely clean like it was a newly open hotel! Really impressed by this! The only downside was there was no bidet in the toilet. And things to note if you’re visiting on a Sunday the shops at the connecting malls closes rather early at about 7-8pm.

Hotel did not have phone charging cables for loan and told us to leave our phones at the reception for charging, surprised that a 5 star hotel could not accommodate such a simple request.

Title: Luxurious Stay at the Five-Star Haven Review: My recent stay at the five-star hotel was nothing short of exceptional. From the moment I stepped into the lobby, I was greeted with warmth and elegance. The check-in process was seamless, and the staff were incredibly attentive throughout my entire stay. The room itself was a haven of luxury. Impeccably clean, tastefully decorated, and equipped with every amenity one could possibly need for a comfortable stay. The bed was like sleeping on a cloud, and the bathroom was spacious and well-appointed. The hotel's facilities were equally impressive. The pool area was a tranquil oasis, perfect for unwinding after a long day of exploring the city. The fitness center was well-equipped with modern machines, making it easy to stick to my workout routine even while traveling. Dining at the hotel was a culinary delight. From sumptuous breakfast buffets to gourmet dinners, every meal was a feast for the senses. The variety of options catered to every palate, and the quality of the food was outstanding. What truly sets this hotel apart, however, is the level of service. Every staff member, from the concierge to the housekeeping team, went above and beyond to ensure that my stay was nothing short of perfect. Their attention to detail and genuine hospitality made me feel like a valued guest from start to finish. Overall, my experience at the five-star hotel was nothing short of exceptional. I would highly recommend it to anyone looking for a luxurious and memorable stay.

The maintenance of this supposed 5-star hotel is quite poor; just take a glance at the furniture in their lobby, and you’ll see what I mean. I’m extremely disappointed by their service. Despite requesting payment at the counter, they failed to follow through even after three emails confirming the arrangement prior to my stay. It’s definitely not worth the price we paid. I have no intention of returning to stay here again.

High quailty of dinner buffet on the first day of CNY. All the foods were delicious! The waiters were very polite, nice and helpful!

Good location with mrt and shopping mall next to it. Many restaurants choices. Breakfast buffet is nice.