Amara Sanctuary Sentosa Reviews

Response from Property: Dear Valued Guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed the elegant environment, found the stay to be good value, and appreciated the rooftop infinity pool with its sea view.It’s also wonderful to know that our convenient location near Universal Studios and the complimentary direct shuttle service added to the ease of your visit.We truly appreciate your support and look forward to welcoming you back to Amara Sanctuary Sentosa again soon.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful and detailed feedback. We’re delighted to hear that you enjoyed so many aspects of your stay — from the spacious and comfortable room to the relaxing ambience and convenient location near the beach.It’s great to know that you had fun at the swimming pool, appreciated the full amenities, and found the bed and pillows comfortable. We’re also pleased that our team’s friendly service and the wide selection of food contributed positively to your experience.Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Amara Sanctuary Sentosa for another enjoyable stay.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Thazin,Thank you very much for choosing Amara Sanctuary Resort Sentosa and for sharing your kind feedback.I am delighted to hear that you enjoyed the tranquillity of our resort and that you found it to be a peaceful place to stay. It is also wonderful to know that you appreciated the scenic views, especially from the swimming pool, as well as the cleanliness of your room.I am glad that the complimentary snacks and drinks in the room, along with our breakfast offerings, added to your overall experience. Your positive comments are truly encouraging for our team.We sincerely look forward to welcoming you back for another relaxing stay with us.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your message. Please accept my sincere apologies for the concerns you have raised and for the dissatisfaction caused by this incident. We take matters of guest privacy extremely seriously, and I regret that your experience led you to feel otherwise.For clarity and on record, our internal investigation confirms the following:Our Assistant Front Office Manager informed you that she would contact you the next day to obtain a clearer understanding of the situation, and she did follow through with that call.This arrangement was not escalated to me in advance, and I acknowledge that this resulted in a misalignment with your expectation of a call from my office.Separately, my colleague Anthony Joseph (AJ), our F&B Manager, also reached out to you directly and provided a follow-up email on 2 December.While the above explains the sequence of events, it does not diminish the fact that your confidence in us has been affected. I apologise unreservedly for that.I remain available to address your concerns directly and to ensure you receive a complete and satisfactory closure. Should you be agreeable, I would welcome the opportunity to meet you in person at Sanctuary Tearoom at your convenience. Please advise your preferred date and time, and I will confirm the appointment accordingly.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your feedback and for sharing your experience with us. We’re pleased to hear that you enjoyed our quiet yet accessible location, the breakfast buffet variety, and the pool with its sea view.At the same time, I’m truly sorry for the inconvenience you faced with the room door, especially while assisting a wheelchair user. This is certainly not the level of comfort or accessibility we aim to provide. Please be assured we will review this with our engineering and front office teams to ensure better support for guests with mobility needs.I also regret that the tiramisu served was not at the right temperature. This is not acceptable, and we will follow up with our culinary team to ensure desserts are served in proper condition moving forward.Thank you again for your valuable comments, which help us improve. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Gaylin, Thank you for your kind feedback. We’re delighted to hear that you enjoyed the spacious room and found the breakfast spread sumptuous. It’s also wonderful to know that our lush surroundings and low-rise setting provided a relaxing and refreshing atmosphere for your getaway.We truly appreciate your support and look forward to welcoming you back to Amara Sanctuary Sentosa again soon.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your staycation and found the room clean and comfortable, especially with the pleasant hot water shower. It is also wonderful to know that our service met your expectations.We truly appreciate your kind words and look forward to welcoming you back for another relaxing and enjoyable stay.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Valued Guest, Thank you for taking the time to share such warm and encouraging feedback. We are delighted to hear that you enjoyed the clean and tranquil environment, as well as the modern, spacious room and the comfort of our bed and pillows. It is wonderful to know that our serene Sentosa setting, ambience, and the wide selection of food and drinks added to the enjoyment of your stay.We are also pleased that our friendly and attentive team contributed positively to your experience. Your kind recommendation means a great deal to us and will be shared with the team as motivation to continue delivering exceptional hospitality.We look forward to welcoming you back to Amara Sanctuary Sentosa for another memorable stay.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Value Guest,I’m truly sorry for the distress caused by the pest sightings in and outside your room, and for the 25-minute wait for assistance. This falls short of our standards. Our team has intensified pest-prevention measures, carried out a deep clean and treatment of the affected areas, and tightened response times to prevent a recurrence.We appreciate your patience and hope to welcome you back for a much-improved stay. Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Shux8, Thank you for the lovely feedback. I’m delighted to hear you had a relaxing stay and that our team was friendly, polite, and ready to assist. I’m also glad you enjoyed the convenience of the lap pool right at your back door—that’s one of the nicest features of those rooms. And yes, our resident peacocks are always a treat to spot!We look forward to welcoming you back. Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Amanda,Thank you for sharing this feedback, and my sincere apologies for your experience. The way you were addressed at arrival, the tone used when requesting IDs, and the lack of a warm greeting are unacceptable and not our standard. I’m also sorry for the room defects you encountered and for the late delivery of your anniversary cake.We are addressing conduct and service etiquette with our team, and Housekeeping/Engineering are rectifying the room issues and re-inspecting nearby rooms. We’re also changing the celebration amenities delivery. Thank you for recognizing MJ at breakfast—I’ve shared your kind words with her.I understand your disappointment and that you’re considering other options. We appreciate the candid feedback and hope to welcome you back for a seamless experience.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Valued Guest, Thank you for sharing your experience. I’m sorry about the disappointment with the Verandah Suite balcony. It’s wonderful to hear you enjoyed the Couple Suite, foods and found the staff great—thank you for the kind words.We’d love to welcome you back. Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us. I am pleased to hear that you found your room clean and well-maintained, and that you enjoyed our beachfront location as well as the complimentary minibar – we are glad these touches added to your stay.I also appreciate your comments regarding the condition of our facilities and the ease of locating the resort. As a property with some history, we recognise that certain areas may appear dated, and we are continuously reviewing our facilities and infrastructure for enhancements and upgrades. Your feedback is very helpful in guiding these improvements.Regarding the location, we understand that accessing a resort on Sentosa can sometimes be less straightforward, especially for first-time visitors. We are working on ways to provide clearer directions and pre-arrival information to make our guests’ journey smoother.Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back and provide an even more seamless and enjoyable experience.Warm regards,Anthony LimGeneral Manager

Response from Property: Dear Joelle,Thank you for bringing this matter to our immediate attention. Please accept our sincerest and most profound apologies for the unacceptable experience you had in your room and for the delay in responding to your call.This falls far below the standard of cleanliness and service we strive to uphold, and we take your feedback with the utmost seriousness.Thank you again for your feedback, which is critical for us to improve. We hope to have the opportunity to restore your confidence in our hotel.Sincerely,Anthony LimGeneral Manager