Browse these genuine traveler ratings & reviews to find your perfect stay.
Posted on May 2, 2026
kateyue
I have to say, at least I feel the hotel is ******.
1. We disembarked from the cruise ship at 7:30 AM and checked in that day, then went out to explore. We returned to the hotel at 2:30 PM and I wanted to ask if we could check in half an hour early, but was told that due to a late check-out by the previous guests, we might not even be able to check in by 3 PM. I immediately expressed my unacceptance, stating that the official check-in time was 3 PM and I needed my room then. During this time, one white guest after another received their room cards from the front desk staff, who even offered them tea and water. I waited until the very last minute for a manager to come out, express a small apology, offer me water, and give my child a drawing kit to pacify us. Then, at 3:05 PM, when we finally got to the room, it still hadn't been fully cleaned... The funniest part was finding an empty chocolate box, as if inviting me to eat it...
2. Because we checked in in a hurry, I wasn't told our room number, and I don't usually check the room number when leaving, especially since it wasn't on the room card. At 9:40 PM, I returned to the front desk, gave them the room card, and asked for our room number. They took a long time to look it up, and when we got to the room, the card wouldn't open the door. I went back to the front desk, and they actually suggested that I might have demagnetized the card by placing it with my phone? This is the first time I've seen a hotel blame the guest first when there's an issue... I had another room card that I hadn't taken out with me, and when I tried it later, it also didn't open the door, further proving it wasn't my fault.
Due to several incidents, I complained to the hotel that night. After the complaint, the hotel did offer some compensation to make up for our experience, which at least made us feel a bit better emotionally, but the flaws in service remain unaddressed.
Objectively, the hotel is beautiful, and the food at the restaurant is delicious. All the other service staff we encountered, apart from the front desk, were very good! However, my overall impression of the hotel is that it's overly fawning towards white guests. For someone like me, who has certain expectations for the emotional value of hotel service, Raffles would not be a good choice. But if you want to experience the hotel's unique history and style, it's definitely worth a try.
P.S. If you're staying with children and also encounter guests smoking in the hallway, that really makes for a very poor experience, which we also unfortunately did.
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Price per night from:$1,286
Posted on Feb 25, 2026|Family Room, 1 King With Sofa Bed
Anonymous User
The room was very spacious, and with an extra bed, it comfortably accommodated two adults and two children. It's located in the business center, very convenient to the subway. The best part was the attentive customer service; they even noticed my child's glasses and left glasses wipes. They also provided a generous amount of mineral water daily. Housekeeping came twice, once in the morning and once in the evening. It was very clean and comfortable. The service here is much better and more thorough than Marriotts in China.
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Price per night from:$394
Posted on Aug 26, 2026|Deluxe Room, 2 single beds, rain shower
Guest UserFacilities: The hotel is well-equipped and very new, with no dated feel. The sheets and duvet covers were clean and odorless, and I wasn't bitten by any bugs. A big plus for me was that the room has a sofa that converts into a bed, so when traveling with a child, you don't have to squeeze into one bed. You can get a good night's sleep; it easily fits one adult as it's a decent-sized sofa bed. You can email the hotel to have them set up the sofa bed in advance.
Hygiene: Very clean, no unkempt or dirty spots.
Service: The front desk has Chinese-speaking staff who are very friendly and polite.
The hotel is just a 300-meter walk from the subway station, making it convenient to get anywhere.
You can see Marina Bay Sands from the rooftop pool! 😊
The only potential downside is that the soundproofing is just average, but after a day of exploring, sleeping with earplugs is absolutely fine. Still, I highly recommend it! ~~
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Price per night from:$197
Posted on Aug 18, 2026|Deluxe King Room With Balcony
Guest User
For my trip to Singapore, I want to extend my sincere gratitude to Atiq, an outstanding staff member at the Fairmont Hotel.
A small incident occurred during our trip, which truly highlighted the hotel's professional and heartwarming service. We stayed at the Fairmont Hotel for our first stop, and then headed to Sentosa for the next part of our itinerary. After checking in at Sentosa and just as we were about to head to Resorts World, my child suddenly realized that their blue backpack, containing nearly completed summer homework, had been left on a sofa in the Fairmont Hotel lobby. The thought of losing all that hard-earned homework instantly panicked my child, and as parents, we were at a loss and quite flustered.
In this critical moment, with assistance from the Sentosa side, Atiq from the Fairmont's concierge team responded swiftly. He carefully verified and confirmed that both the backpack and the summer homework were intact. He efficiently coordinated the inter-hotel transfer, immediately arranging a taxi to deliver the lost bag to our Sentosa hotel as quickly as possible.
From locating the lost backpack, verifying information, coordinating communication, to the actual delivery of the item, the entire cross-location handling process took only thirty minutes. Atiq's exceptional efficiency and calm, professional crisis management left us both surprised and deeply touched.
Heartfelt thanks to Atiq for his dedicated efforts! The responsibility and commitment of the Fairmont Hotel staff made this overseas trip exceptionally warm and perfect. A definite 👍, highly recommended!
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Price per night from:$307
Posted on Jul 27, 2026|Heritage Twin Room
MissWLI stayed here again after six years and still found it to be okay. It was the same room type, and they told us they upgraded us again, just like last time.
Hygiene: Good.
Environment: Many attractions are within walking distance, and the surrounding area is very convenient.
Service: Good.
Although the breakfast selection wasn't huge, it was refined, and the restaurant staff were very friendly. I initially hesitated to book a second night after seeing some negative reviews, and ended up paying an extra 400 RMB! 😂😂😂😂 Honestly, besides the price, I think everything else about this hotel is flawless. It's a century-old building with a rich history. Downstairs, there are also restaurants, bars, and a theatre. It feels very upscale. The value for money is pretty good! 👍
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Price per night from:$287
Posted on Jul 3, 2026|Cutler Suite (Studio) 1 King bed
Guest UserMy stay at Ascott Raffles Place Singapore was an overall excellent experience and I'd highly recommend it!
First off, the location is fantastic, right in the heart of Singapore's financial district. It's just a few minutes' walk to the MRT station, making it super convenient to get to Merlion Park, Marina Bay, and Clarke Quay. Since we were only staying for one day, we had all our meals at the Lau Pa Sat hawker centre, which is just behind the hotel. It's perfect for both business travelers and tourists.
The room was spacious and comfortable, with full amenities including a kitchen, washing machine, and dryer – just like being at home. The bed was soft and comfy, and the room was impeccably clean and tidy. The only minor downside was that there were no USB charging ports in the room, only three-pin power sockets.
Overall, from the accommodation environment, facilities, and location to the quality of service, everything exceeded my expectations. I had a wonderful stay, and next time I'm in Singapore, I will definitely choose Ascott Raffles Place Singapore again and recommend it to my friends and family!
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Price per night from:$242
Posted on Jul 7, 2026
LanbuluHad a really great stay here. The hotel is located in the CBD, a typical business hotel, with an excellent location. It's only a 10-minute walk to the MRT station, making it very convenient to get to Gardens by the Bay and Merlion Park. The best part is its proximity to Lau Pa Sat, just a 10-minute walk away, so you can enjoy all your meals there! The hotel's infinity pool is also fantastic, offering a partial view of the Strait of Malacca. The only downside was the somewhat limited breakfast selection, but they kindly offered a complimentary breakfast for my child who is under 12.
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Price per night from:$310
Posted on Jun 27, 2026
SmalkyThe pod was clean as. Well maintained. Finishings were high end and everything was thoughtfully well designed. From the spiral staircase to the cupboards and the pull down bed and cushions they all fit nicely.
There were also many recycled wine glass cups provided too bad it rained when we were there, if not we could have used the large patio to enjoy the garden more.
The pod is hidden behind trees at the nearest drop off so it took some time for us to find it.
Service was good but the self Checkin can be a bit of a hassle as you need to figure out how to check in to get the key. But because WhyeYeen was on whatsapp, response was super quick. check out was simple.
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Price per night from:$205
Posted on Aug 30, 2026|Superior King Room
Guest User
I visited Singapore in the last week of August and chose the Wyndham Hotel after sifting through many options, mainly because the price was right.
The hotel lobby is on the 6th floor, and the facilities are pretty good. The room wasn't as small as some reviews suggested; at least it was bigger than similarly priced rooms in Hong Kong, although the bathroom was a bit cramped.
The breakfast selection wasn't sparse, but it wasn't really to my taste. It was fine for a day or two, but I started to get tired of it after that.
During my stay in Singapore, what I appreciated most about the Wyndham Hotel was its excellent location. You can walk to Fort Canning Park, the Old Hill Street Police Station, Clarke Quay, and Merlion Park. Chinatown, Sentosa, and Mandai Wildlife Reserve are all directly accessible by subway. Being near City Hall MRT station, it’s really in a prime area.
Overall, for about S$1500 a night, staying at the Wyndham Hotel in Singapore was a decent choice and I would recommend it.
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Price per night from:$169
Posted on Sep 1, 2026|Premier Twin Room
WushixiaorenwuGreat location! It's convenient for getting around, with easy access to transportation. The surrounding area has everything you need: restaurants, a subway station, a shopping mall, and convenience stores are all close by. It's also near Merlion Park, and places like Lau Pa Sat and Resorts World Sentosa are easily accessible.
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Price per night from:$150