Very disappointed with the room & hotel, so much so, we left. Travelled with my mum & had booked a twin room. We had room 7. No lift, but someone did take our bags up for us. The twin room was very dark & dingy with brown painted walls & ceiling. The dark furniture was chipped & very tired looking, the chair didn't look clean. The mattresses were awful & a main reason we decided not to stay. The lights over the bed were standing in dust, there were ink splodges on the bedding & hairs on the sheets. The hotel did not agree with us, so we did not receive any refund after our 20 minute stay. I've never felt the need to leave a hotel, ever, so was bitterly disappointed with the room & service.