Guest User
September 15, 2023
Our recent stay at this hotel left us with mixed feelings. While there were some positives to highlight, a particularly unpleasant encounter with the management tarnished what could have been an enjoyable holiday. Firstly, the view and location of the hotel were very pretty. The majority of the staff were warm, welcoming, and genuinely friendly. One standout feature of the hotel was the breakfast, offering a variety of delicious options that left us satisfied and energized for the day ahead. We truly appreciated the effort put into the breakfast service. Unfortunatelly we encountered unexpected issues due to bad weather during the first few days. These circumstances rendered several of the hotel's amenities inaccessible, including TV, internet, the pool, the seaside area, and the spa. In light of these inconveniences, we decided to inquire about the possibility of a discount or compensation, as hotel policies regarding this matter can vary. Our intention was to discuss the matter politely and understand the hotel's policies better. Regrettably, our encounter with the manager was nothing short of a nightmare. He was incredibly rude and dismissive, trying to make us feel guilty for even asking. He tried to make us feel as if we were somehow responsible for the tragedies in Volos. His aggressive outburst was witnessed by other guests, leaving us deeply shocked and disappointed. It's essential to note that we did not demand any unreasonable concessions; we simply hoped for a courteous response to our request. We would have accepted a simple »no«. Such a hostile reaction from the management is unacceptable, especially given the premium prices charged for the rooms. To add to our disappointment, the quality of the food (lunch and dinner) was subpar and overpriced for the portions provided. This was in stark contrast to our previous experience at the hotel, which used to be a 5-star experience, but sadly, that is no longer the case. Our hearts go out to the people affected by the floods in Greece, but still this is certainly not an acceptable way to treat anyone.