Dolphin Hotel

Having pre booked the holiday we were looking forward to a nice break,and sitting round the pool for a fortnight,having not had a holiday for nearly 2 yrs.When we arrived we were told that due to covid the swimming pool was out of action,what covid has got to do with it i dont know,as my son was staying just down the road and his swimming pool was up and working with no problems at all.I believe its just an excuse to save money,after complaining to staff that one of the resons we booked the hotel was because of the lovely pool yhey had,I was met with a very arrogant reply of ,that its on the website the pool was closed,I tried to reply that it wasnt on the website i booked it with but she wouldnt listen, there is even an A board outside the hotel now we noticed as we left with a picture of the lovely pool advertised.The girl then went on to tell us there was also no breakfast due to covid, again what has covid got to do with anything,all the cafes and restaurants are all coping quite well,just another cost saving for the hotel saving on staff and food.We were then showed to our room or cupboard as i thought it was, we had a look round and said could we have something a little bigger and with a balcoy, as the balcony for this room was the public walkway that people used to get to their rooms.We were then showed to another shoebox room which you could tell was a large room at one time with a large balcony,but they had split into 2 tiny rooms obviously to double the takings.We accepted the room after deciding it was better than the first room and was the best that was on offer, obviously it cost us more.The balcony which was a nice size before they decided to split in half was just big enough for a tiny table and 2 plastic chairs at a push which you had to move about to enable access back into the room.Really old decorations and wall lights which were really dated.The bathroom was a joke, it was once just a shower room but when they had cut the original room in 2 they needed to fit in a toilet and basin so they put it all in thisroom including a tiny shoer base that you couldnt turn round in, complete with wrap around shower curtain tied to ceiling with string, which wasnt even long enough to stay inside shower base, so every time you got a shower the whole place was flooded,the smells from the toilt and drains were disgusting,aven after the room was supposedly cleaned,in the end we purchased our own cleaning materials and bleach to make the place smell a bit more pleasant.The air conditioning was also a joke,it was cooler on the balcony and quieter.The fridge must have been 50 years old, I put some water in the ice cube maker on our first day and it was still half water on the day we left(14days later).Complaints fell on deaf ears, overall disgusted that what looks like a nice hotel turned out to be a dump with awful staff , wouldnt recommend this place to look after animals , BE WARNED