Most of the staff were good, helpful and courteous. Unfortunately, we did have a problem with bed bugs in our room, (we photographed one of these creatures, bloated with blood!) My wife had been bitten multiple times during the night, requiring her to attend one of the local emergency medical centres. The doctor confirmed it was bed bugs and prescribed medication. Subsequently, we raised the issue at reception, whereupon getting direct communication with a manager proved difficult. The manager did move us quickly to an upgraded room without carpets at no extra charge. He left his business card, showing email, mobile number, even WhatsApp, should we require any further assistance. However, when we sent messages there was no acknowledgement that he’d received them and there was never any reply. He did call at our room on two occasions after the initial problem and lastly with a pest control expert who stated he hadn’t found any evidence of bed bugs, but had treated the room in any case. There was considerable reluctance to accept it was bed bugs and to offer any compensation. In fact, he asked if we had come from Paris and suggested we had brought them into the hotel. As a result of the medication, going out in the sun would not be possible for my wife and obviously seriously impacted our holiday plans. On discussing this further with the manager, he reluctantly gave us vouchers for two dinners. Hotel does not merit 3 stars and it’s appearance and facilities showing neglect.