Advertising twin rooms, the hotel staff told us the hotel knows it cannot deliver, so meets requests by folding out a small sofa which leaves no seating . Even after complaint we were given no bedding except one hairy blanket for it and no sheet quilt or pillow. The suites are not suites but one room, and the annexe Casa Violetta is neither attached nor opposite but 50 metres down a busy road and has no facilities. The plumbing sounds like a landing helicopter. The rooms there do have attractive stone finishes but are not luxurious have no antiques as described but with inexpensive modern furniture and not much of it or of anything eg the kettle has to sit on the floor, as do the towels , and you will get one tea bag between two .With no changing rooms except shared toilets in the restaurant the pool is not credibly usable for Casa guests. Clearly the Casa has been developed to cash in on the success of the Palazzo by using misleading description to conceal its deficits . The time to offer an alternative room is when the customer complains, not after having said one isn't available, having given a completely unsatisfactory remedy , and having been told that as a result the customer has booked alternative accommodation and has cancelled their stay. Offering at that point simply looks like a cynical attempt to avoid repayment for not fulfilling a contract.