Chestertons Sokcho

Nice hotel near the lake with spacious rooms. Staff is friendly and helpful. Breakfast buffet is huge but doesn’t change.  We spend 3 nights at the hotel. At check-in we received a paper explaining that the sauna is closed on the first Tuesday of each month.  When we went on Wednesday is was closed because there was a holiday on Tuesday so they opened it.  Why was this not explained to us when we checked in on Monday? The paper also stated that the swimmingpool is open till 6pm but at 10 before six we all had to get out because there were closing the pool… Rules like that are very The paper also stated that the swimming pool is open till 6pm but at 10 before six, we all had to get out because they were closing the pool… Changing the rules like that are very disturbing in my experience as a guest.

1. Poor Room Layout and Lack of Consideration for Female Guests There is no dressing table/vanity. Without one, there should at least be a mirror positioned where I can sit down to apply makeup, but the only mirror is located by the entrance (where you put on shoes). I tried using the bathroom instead, but the lighting is so poorly placed that it reflects off the mirror, making it impossible to see my face clearly. Furthermore, the hairdryer cord is so short that I can’t even look in the mirror while drying my hair. The lack of consideration for female guests is appalling. 2. Unreasonable Trash Disposal Policy Guests are required to sort and dispose of their own recycling. I don’t understand why a guest staying at a hotel is expected to do the housekeeping. To make matters worse, the trash disposal area has no roof, so if it’s raining, you have to either hold an umbrella or just get soaked while throwing away the trash. 3. Unmanaged AV Room There is an AV/Game room, but no staff members are stationed there to manage it. This means if one team decides to monopolize the equipment and play for hours, there is no way to intervene. There is clearly no oversight or system in place to ensure all guests get a fair turn.

Very nice and friendly

Great location with wonderful amenities nearby. Very similar to a service apartment

Hotel with good amenities and at a nice location. We did have an issue in our room in building B, which had too much noise (from the heating system maybe?), and the staff changed our room without hesitation to another one that was great in building D. Very friendly staff.

Nice room, the two room suite is very spacious with a reasonable price. The only downside is you have to pay 20000won per hour for early check in. Also the kids playroom is very dirty.

Everything was good including location, facilities and staff.

Great place to stay! Very affordable and user friendly for check in and out

I’m not happy at all