Premier Inn Solihull (Hockley Heath, M42)

Cleanliness and Modernization: Rooms were consistently described as "immaculately clean," "spotless," and "recently refurbished" with modern amenities, including updated bathrooms, comfortable beds, and functional heating.

Premier Inn Solihull Hockley Heath. What a nightmare. Waited for ages to check in as their wasn't anyone on reception. The lady on reception was pleasant when she turned up. We decided to book a meal deal. When we turned up our meal we then found out why it took so long for the receptionist to arrive and that was because she was trying to help the only member of staff. The only member of staff covering the bar, waitressing and sitting people at the table. This poor lady was stressed to hell. Not a nice thing to witness. She was trying her best but should have never been placed in that position. Once we we sat down to order. Obviously we had to wait to order. Then my food took an hour to arrive and my husbands never arrived because it wasn't ordered. In the end we got our meal deal refunded and made the decision to eat elsewhere. The bed was lumpy and hard. We put the heating on the couldn't work out how to turn it off so the room was very warm as the temperature was set at 30 degrees and the system wouldn't let us turn it down. We have stayed at premier inns before but never experienced anything like this before.

Premier plus room. The room itself was great. The staff were friendly but overworked. Only 1 staff member in restaurant for breakfast and dinner. The decor in the restaurant is tired. Half painted wooden panels, part of restaurant unkept with chairs piled up and tables pushed together. The WiFi was near non existent, even having the ultimate WiFi. Did go to reception to check and they said WiFi poor in our section of the hotel - so put boosters in. Note also looks like a mobile signal dead zone (EE and O2)