Aegean Melathron Thalasso Spa Hotel

Hello Aegean, We are the Popa Family from Timisoara (Romania) and it is the 3rd year in a row that we come to you. We are in love with this place! The restaurant is TOP for us, Chef Calin is worth 1 million. I ate a lamb meat one evening and I only ate such food in Italy 3 years ago! Thank you very much Calin! Very good job you are doing there!

Unfortunately it was not good experience at all and we won’t come back to this hotel. We are family with 2 kids. The rooms are good, the food also but the service is really at very low level and far away from a 5 star hotel. Not to mention the beach where you have to pay the umbrellas - it was strange for us but had to accept it. However there are two Romanian guys - Andrei and Matei who are managing the beach providing umbrellas to guests outside of the hotel but claiming not to do this. Most probably the guys are receiving some extra money because of this and the hotel management has to consider seriously this situation in the future. However I personally saw how they are putting hotel yellow towels on the first raws with umbrellas early in the morning pretending they are for the hotel guests but in reality they are not - thus when you go to the beach after breakfast barely you could find umbrellas on the beach. The guys are proposing you sets on the grass behind the beach 🤨 or umbrellas at the last raws at the beach where the shadow is exactly on the beach path. Of course we complaint to the reception but their answer was always you have to speak with Andrei. It became necessary my husband to ask for an appointment with the hotel manager at some point in order to get an umbrella on the beach which is totally inappropriate and waste of time especially when you are on a holiday. Otherwise the beach is sandy and the sea water is very clean. The hotel has many swimming pools and they are all quite good but at the end we prefer to go to the seaside. Last but not least during the nights it is very noisy due to the moment all night clubs as Eden of Shaka, Fiji, Ahoy, etc. are only on 5 minutes away from the hotel and you could hear the music even at closed doors and windows 😕

Visited here a couple of times before now, 2024, now its become absolutely terrible. Although the hotel overall is good in where it is, the staff are absolutely terrible, with absolutely no professional experience and rude attitude towards customers, 100% would not recommend coming here, rooms where not clean, and the staff again where rude and unprofessional, seems more like a 3 star motel then a 5 star hotel.