Zuri Express Lippo Cikarang Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize if the cleanliness during your stay did not meet your expectations. We truly appreciate your comment, and we will immediately follow up with our housekeeping team to improve the pick-up and overall cleanliness quality.We are glad to know that you still found our hotel worthy for the price, and we hope to provide you with a much better experience on your next visit.Thank you once again for your constructive feedback.Warm regards,Pancer Sukma DwipayanHotel ManagerZuri Express Hotel Lippo Cikarang

Response from Property: Dear Mr. Tiger-food,Thank you very much for your kind review. We are delighted to hear that you had a good stay with us and that you plan to return.We truly appreciate your trust and look forward to welcoming you back again in the near future.Warm regards,Pancer Sukma DwipayanaHotel Manajer

Response from Property: Dear Mr. Shuai Yazhong, Thank you very much for taking the time to share your stay experience with us. We sincerely apologize for the inconvenience caused by the soundproofing issues and noise from the room door that you mentioned. Your feedback is very important to us, and we will carefully consider it and continuously improve our facilities to provide our guests with a more comfortable stay. We sincerely hope to have the opportunity to serve you again in the future and bring you an even more satisfying experience. Pancer Sukma Dwipayana Hotel Manager Zuri Express Lippo Cikarang

Response from Property: Dear Mr. Febri Tarigan,Thank you for taking the time to share your experience with us.We sincerely apologize that the room type you originally booked was not ready upon your arrival. This is certainly not the level of service we strive to provide. While our team attempted to offer an alternative room as an upgrade, we truly regret that it did not meet your expectations in terms of room size and comfort.Your feedback is very important to us and has been shared with the relevant departments to ensure better room readiness and clearer communication in the future.We truly appreciate your understanding and hope to have another opportunity to welcome you back and provide you with a much more satisfying stay.Warm regards,Pancer Sukma DwipayanaHotel Manager

Response from Property: Dear Mr. Marixz,Thank you very much for your kind review and for sharing your pleasant experience with us. We are delighted to know that you enjoyed our breakfast and found the onsen to be very clean and comfortable.Your positive feedback truly motivates our team to continue delivering the best service to all our guests. We look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Pancer Sukma DwipayanaHotel Manager

Response from Property: Dear Mr. Hasyim Li,Thank you very much for staying with us again and for sharing your wonderful feedback. We are truly delighted to know that this is already your second trip and that you were very satisfied with your stay.Your kind words are a great motivation for our entire team. We are especially happy to hear that you are planning to return for your third trip — it will be our pleasure to welcome you back once again.Should there be anything we can assist with for your next visit, please do not hesitate to let us know. We look forward to welcoming you back very soon.Warm regards,Pancer Sukma DwipayanaHotel Manajer

Response from Property: Dear Valued Guest, Thank you for choosing to stay with us again and for sharing your experience. We are delighted to hear that you were satisfied with the hotel's cleanliness, convenience, and location. We look forward to your next visit, where you can experience our rooftop hot tub and fitness center, which we believe will make your stay even more relaxing and enjoyable. Thank you again for your support, and we look forward to welcoming you back in the near future! Sincerely, Pander Sukma Dwipayana, Hotel Manager

Response from Property: To Mr. Huo, our valued guest, we sincerely thank you for your positive review of our "cozy rooms, convenient transportation, and attentive and warm service." We are delighted that our environment and service satisfied you. We will continue to strive to provide you with an even more enjoyable stay. We look forward to your next visit! Sincerely, Pancer Sukma Dwipayana, Hotel Manager Zuri Express Lippo Cikarang

Response from Property: Dear Mr. Ben Teh,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our service being good and attentive—it means a lot to our team.Regarding the towels, please accept our sincerest apologies for the inconvenience caused. This is certainly not the standard we strive to maintain, and we will address this issue immediately with our housekeeping team to ensure all towels are replaced and maintained to the highest quality.We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Pancer Sukma DwipayanaHotel ManagerZuri Express Lippo Cikarang

Response from Property: Thank you for your valuable feedback. We're glad you had an overall positive experience with our facilities and services.Regarding the ongoing lobby renovation, we sincerely apologize for any inconvenience it may have caused. This renovation is part of our commitment to enhance our facilities and provide an even better experience for our guests in the future. We are making every effort to minimize disruptions during this process.As for the onsen facility, we understand that the limited operating hours may not be ideal for all guests. Our current onsen operating hours are based on management policies and operational considerations. We appreciate your feedback and will certainly take it into consideration for future adjustments to our operating hours.We value your feedback and are continuously striving to improve our services and facilities. If you have any further concerns or suggestions, please do not hesitate to contact us directly.Thank you for choosing Zuri Express Lippo Cikarang!Sincerely,SumargoHotel ManagerZuri Express Lippo Cikarang

Response from Property: Dear Mr. Abuguizhi,Thank you very much for sharing your feedback with us. We are delighted to know that you found our location very comfortable during your stay. Your kind words motivate us to continue providing the best service and facilities for all our guests.We look forward to welcoming you back in the near future.Warm regards,Pancer Sukma DwipayanaHotel ManagerZuri Express Lippo Cikarang

Response from Property: Dear Guest,Thank you for your positive feedback. We greatly appreciate your comments regarding our friendly staff, excellent breakfast, and convenient location.We are committed to providing an exceptional stay for all our guests, and your feedback serves as valuable motivation for us to continually enhance our services.We look forward to welcoming you back to our hotel on your next visit.Sincerely,Pancer Sukma DwipayanaHotel ManagerZuri Express Lippo Cikarang

Response from Property: Dear Bapak Suprayogi,Salam hangat dari Zuri Express Lippo Cikarang!Terima kasih telah meluangkan waktu untuk membagikan ulasan Anda. Kami senang mengetahui bahwa Anda merasa nyaman selama menginap di hotel kami dan merasa terjangkau.Masukan Anda sangat berarti bagi kami dan akan menjadi motivasi untuk terus meningkatkan pelayanan kami. Kami berharap dapat menyambut Anda kembali dalam waktu dekat untuk pengalaman menginap yang lebih menyenangkan.Jika Anda memerlukan bantuan dalam kunjungan berikutnya, jangan ragu untuk menghubungi kami langsung.Salam hangat,Pancer Sukma DwipayanaManajer HotelZuri Express Lippo Cikarang

Response from Property: Dear Guest,Thank you so much for taking the time to share your positive experience at Hotel Zuri Express Lippo Cikarang. We are thrilled to hear that you found our location convenient, your room clean, and our service up to your expectations.At Hotel Zuri Express, we strive to provide a comfortable and memorable stay for all our guests, and your kind words truly motivate us to continue delivering the best possible experience.We look forward to welcoming you back on your next visit to Lippo Cikarang. Should you need any assistance with future reservations or special requests, please do not hesitate to reach out to us directly.Once again, thank you for choosing Hotel Zuri Express. We truly appreciate your support and feedback!Warm regards,Pancer Sukma DwipayanaHotel ManagerZuri Express Lippo Cikarang