Ascott Sudirman Jakarta

Ascott Sudirman Jakarta Reviews

Ascott Sudirman Jakarta

Ciputra World 2, Jl. Prof. DR. Satrio No.Kav. 11, Setiabudi, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12930, IndonesiaView hotel details
Ascott Sudirman Jakarta
Ascott Sudirman JakartaAscott Sudirman JakartaAscott Sudirman Jakarta
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Guest Reviews of Ascott Sudirman Jakarta

9.2/10
Great
318 review
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(318)
Positive reviews(313)
Reviews with photos/video(75)
Awesome stay(36)
Large rooms(20)
Perfect for business trips(16)
Many amenities(10)
Located downtown(8)
Loved the view(5)
Clean pool(5)
Awesome gym(5)
Negative reviews(5)
Guest User
Studio Premier
Stayed in Dec 2025
Business traveler
11 review
10/10
Outstanding
Posted on Jan 25, 2026
The suite was great! This resort-style hotel is perfect for a family getaway and relaxation. The room was clean and tidy, giving off a warm and cozy vibe. The front desk staff were also very friendly. We'll definitely be staying here again.
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Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Aliza Ibrahim
3 Bedroom Premier
Stayed in Nov 2025
Family
6 review
10/10
Outstanding
Posted on Dec 25, 2025
Very nice hotel, staff are friendly, facilities are good, near to mall. Would love to come again.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Valenska C
2 Bedroom Premier
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Feb 8, 2026
Great experience for staying here. Would come back
Potter Shag
Studio Premier
Stayed in Nov 2025
Business traveler
180 review
10/10
Outstanding
Posted on Dec 7, 2025
Super spacious room with nice jakarta view. Friendly staff and tue breakfast is superb
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Guest User
Studio Premier Twin
Stayed in Oct 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 7, 2025
Room and everything was great. We got free upgrade to 1-bedroom premier as well. Breakfast was delicious too! 💕
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Franck 256
Studio Premier
Stayed in Sep 2025
Business traveler
1 review
6.5/10
Posted on Oct 15, 2025
The hotel lobby is humid especially during hot day. Jkt is hot day most day. Gym only opened 6am-10pm Lift lobby on each room floor is humid and no aircon. As soon as you step into the hotel entrance, into the lift and out of the lift lobby before entering the room, the area has a musky smell and can be unbearable. To add on, there is no aircon along the lift corridor. Morning breakfast is quite limited. Indonesian cuisine selection is limited, international cuisine also limited. Inside the room, they do not provide any drinking bottles. There is water dispensing container but I am not sure if the container is clean and safe for drinking. So in the end I buy my own bottled water. The towel provided were well washed and over used, also smelly. Just like these towels just hot from the laundry and not propered air. Basically I just find the hotel condition IS OLD and not well maintained.
Response from Property: Dear Guest,Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us.We sincerely apologize for the inconvenience and discomfort you experienced, especially regarding the humidity in several hotel areas, limited breakfast selection, towel condition, and the absence of bottled water in the room. Your feedback are very important to us, and please be assured that we have shared them with the respective departments for immediate evaluation and improvement.Regarding the bottled water, as part of our commitment to sustainability and reducing single-use plastic waste, we no longer provide plastic bottled water in the rooms. Instead, we offer a water dispenser in each room. However, we understand your concern regarding the hygiene and cleanliness of the dispenser, and we are currently reviewing our cleaning protocols to ensure it always meets the highest standards of safety and comfort.We are truly sorry if our facilities and services did not meet your expectations during this stay. Your feedback serves as a valuable input as we continue to improve and maintain our property to ensure a better guest experience in the future.Once again, thank you for your constructive feedback. We truly appreciate your support, and we hope to have the opportunity to welcome you back in the future.Best regards,Aulia Nurwicaksono
LewangW
1 Bedroom Premier
Stayed in Dec 2025
Business traveler
108 review
10/10
Outstanding
Posted on Feb 2, 2026
My experience at Ascott this time was great. The room was spacious and I could even cook for myself.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Anonymous User
Studio Premier
Stayed in Jun 2025
Traveling with friends
7 review
10/10
Outstanding
Posted on Aug 5, 2025
The hotel staff was friendly and helpful :) They provide excellent service and hospitality. Hotel room is spacious, can open up 2 medium luggage at the study area. Detergent is provided if you planning to do laundry in your hotel room. I have joined their sunday morning yoga class in the morning at their gym room. Overall experience is good and we love it very much, will definitely go back again!
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Guest User
Studio Premier
Stayed in Dec 2025
Couple
10 review
10/10
Outstanding
Posted on Jan 13, 2026
Hygiene: Very good Environment: The room is very spacious and comes with a kitchen and washing machine. Service: Very friendly Facilities: Good
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Jumali Abdul Razak
3 Bedroom Premier
Stayed in Dec 2025
Family
6 review
8.5/10
Very good
Posted on Jan 23, 2026
Hotel location is not that fantastic. But if u enjoy a quiet stay. This will be perfect.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We do apologize for the issues that you have encountered during your stay with us, please rest assured that we have passed your feedback with our department concern as our improvement.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Guest User
2 Bedroom Premier
Stayed in Nov 2025
Family
3 review
6.0/10
Posted on Dec 13, 2025
The room was a bit old and the amenities were poor, like the hairdryer and water dispenser. The breakfast was also terrible, but I guess the price was quite affordable.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to provide us with your review.We do apologize for the issues that you have encountered during your stay with us especially with the facility at your room and the breakfast, please rest assured that we have passed your feedback with our department concern as our improvement.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
Guest User
Studio Premier
Stayed in Dec 2025
Business traveler
7 review
10/10
Outstanding
Posted on Jan 27, 2026
My regular hotel in Jakarta. Always get the best welcome and the best stay. Thank you
Response from Property: Reply from the property:Dear Valued Guest,Thank you very much for your wonderful review and for choosing us as your regular hotel in Jakarta. We are truly delighted to know that you always feel welcomed and enjoy the best stay with us. Your kind words mean a lot to our team, and they inspire us to continue delivering exceptional service.We look forward to welcoming you back again soon.Thank you for your continued trust and support.Warm regards,Aulia NurwicaksonoRoom Division Manager
PL0909
1 Bedroom Premier
Stayed in Oct 2025
Business traveler
9 review
10/10
Outstanding
Posted on Dec 2, 2025
Got an upgrade to 2BR. Room is huge, has all you need including washing machine and dryer. Room is clean too and bed is comfy. Hope breakfast can be improved but no complain
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager
AbgLord
3 Bedroom Premier
Stayed in Dec 2025
Business traveler
14 review
10/10
Outstanding
Posted on Jan 28, 2026
Spacious, Clean, Room Service was fantastic and the hotel staff was so friendly
Response from Property: Dear Valued Guest,Thank you very much for your outstanding rating and for sharing such wonderful feedback. We are delighted to hear that you enjoyed the spacious and clean room, and that our Room Service and friendly staff made your stay memorable.Your kind words truly motivate our team to continue delivering exceptional service. It was our pleasure to host you, and we look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,Aulia NurwicaksonoRoom Division Manager
Marzira
Studio Premier Twin
Stayed in Sep 2025
Family
6 review
8.5/10
Very good
Posted on Oct 31, 2025
Good service and always ready to serve. Special shout out to Concierge team who tirelessly helped us to bring our grab food up to our room. Reception team were spontaneous with our request.  Well done!! Will stay again in Ascott chain as Ascot Sudirman team has painted and portrayed exemplary attitude.:)
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoRoom Division Manager