Oaks Melbourne Southbank Suites Reviews

Facilities were good! near to shop  with excellent car park facilities. Staff were very helpful. Good view

I recently stayed in a 1-bedroom apartment and was generally satisfied with my experience. Upon entering the room, I noticed the bedroom fan was already running, which seemed unusual given it was winter. After checking the air conditioning, I discovered the control panel wasn't working. I contacted reception, and a technician was promptly sent to inspect the issue. The technician confirmed that the air conditioning was not operational. Customer service handled the situation well by personally escorting me to a different apartment, which turned out to be a spacious 2-bedroom unit. This was a thoughtful gesture and was greatly appreciated as an apology for the inconvenience. Overall, I enjoyed my stay and was pleased with how the staff resolved the issue. However, the situation could have been avoided if the room had been properly checked before being assigned to a guest. Ensuring that essential appliances are functioning prior to check-in would help prevent similar inconveniences in the future. Despite this oversight, I appreciated the prompt response and excellent customer service provided by the team.

The value for money is indeed good, but the cleanliness is quite subpar. There were some unidentifiable smudges on the bathroom wall.

Great service from the staff. Easy to reach and at a central location.

Second stay in many weeks and yes amazing once again had a very clean room with city views and was able to catch up with friends and family thank you oaks for your awesome service and friendly reception team well done nothings to much trouble . Great location from station shopping coffee shops love staying here always makes me feel at home .

The aircon wasn’t working and the t.v

Indiscriminately charge, a hotel charge me 41 dollars for cleaning fee. Isn’t cleaning sometimes that a hotel should provide?

When we arrived, we had an issue with our room—the balcony door wouldn’t lock, and the balcony was somewhat accessible from other apartments. Concerned for our belongings, we asked if we could change rooms. The front desk staff were extremely accommodating and kindly offered us a free upgrade to a higher-floor, two-bedroom apartment. Unfortunately, when we arrived at the new room, the second bedroom was locked and inaccessible. We didn’t bother raising it as we hadn’t booked a two-bedroom apartment and didn’t really need the extra space. However, we are starting to feel that the rooms are becoming a bit... dated. There’s often a musty smell when we check in, and this time, we found someone else’s socks in the dryer—after drying some of our own clothes, which wasn’t pleasant. A little more attention to cleaning between guests and ensuring faults are properly addressed would go a long way. Sadly, this experience has left us considering other accommodation options for our next stay—something we wouldn’t normally do, as the Oaks’ location is fantastic! That said, I want to reiterate that the front desk staff were absolutely lovely and very accommodating.

Very good location

location is goodlocation is goodlocation is good

Good places

best stay here, sure come back

Front desk very friendly and helpful. Apartment big and spacious. Very convenient, walking distance to free tram zone.

Recommend for business travelers