Spa Hotels in Southbank

Stayed two nights with 3 of us in a twin room. Had to ask for an extra set of pillows and towels. Room was not serviced at all - despite 3 calls requesting it. Location is great and facilities amazing. The hotel is a bit tired and the lack of attention to basics was disappointing.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

A two day getaway in the King Loft left me wishing I could stay longer. The staff at Crown Metropol made me feel welcome and were nothing but professional, friendly and accomodating. It really was a home away from home, a bed so comfortable that a sleep in didn't feel wrong. Gifted a VIP welcome of French champagne and chocolates that continued to another surprise of an immaculately turned down room and more treats the next day left all of Us smiling. The extras and attention to detail was first class with the added benefits of amazing views over Melbourne in a luxurious apartment that my family didn’t want to leave. I haven’t even mentioned the pool and day spa, or breakfast at Mr Hives! Thank you Crown Metropol ♥️♥️

Hotel location is very good. It takes only 5 minutes to walk to Eureka Building to the State Art Museum and Royal Botanic Gardens. It is no more than 10 minutes. We chose to go to Eureka Building as a convenient hotel. The only flaw in the evening experience is that the price is slightly higher but still acceptable.

With a stay at this apartment, you'll be centrally located in Melbourne, just a 5-minute walk from St Kilda Road and 14 minutes by foot from Melbourne Arts Centre. This apartment is 1.1 mi (1.8 km) from Rod Laver Arena and 1.2 mi (1.9 km) from Collins Street.Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this apartment include a picnic area and barbecue grills.Grab a bite from the grocery/convenience store serving guests of this apartment.Featured amenities include laundry facilities and an elevator. Self parking (subject to charges) is available onsite.Make yourself comfortable in this individually decorated apartment, featuring a kitchen with a refrigerator and an oven. Your pillowtop bed comes with Egyptian cotton sheets. There's a private furnished balcony. A 50-inch Smart television with premium TV channels provides entertainment, while complimentary wireless internet access keeps you connected. The bathroom with a separate bathtub and shower features a deep soaking tub and a hair dryer.