President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

Spent just one night on my visit to the State Capitol. Friendly staff at check in and room was clean. Loved having lots of pillows on the bed. Shower water pressure was just okay, but shampoo and conditioner were nice. Convenient automated online check out option. Convenient parking structure for additional charge. Did not try any food there.

Elevators were terrible, ice machine on floor did not work, constant drip noise from bathroom, no refrigerator and temperature would not cool off till the middle of the night

There’s no towel at all in the bathroom!

Needs some updating. All the furnitures are old and fully wear and teared. With that price, the Bathroom does not include any slippers or tooth brushes. We were even at the executive level and nothing.

The room and facility was as advertised, clean and convenient to the venue we were attending. The staff was good though ill prepared for a large event next door and seemed to be overwhelmed. Seems someone dropped the ball having enough staff scheduled to service a busy night. We were unable to use the amenities of the facilities due to poor management planning.

The hotel is old and multiple places had damaged/ unkept stuff (I.e. elevator hand rails, carpet, bathtubs, trim throughout, etc). The hotel is priced kind of high for what you get, I believe this is due to it being next to the event center. Also, the parking for the event center is the same as the hotels and there was almost no parking left for the hotel guest when we checked in. The bed was not very comfortable and very firm. The hotel and room looked clean throughout. I would not recommend to stay at this this hotel as there are several others in Springfield that are nicer for the same price or cheaper.

Staff: Guin at check in was pleasant and informative. She started us off with a very positive attitude and experience.

Staff here is outstanding. Very friendly and helpful. Rooms are clean and quiet. The heat in the room was not as good as it should be. Had to really turn up the temp to warm the room. It was 5 deg F outside. Parking check in and out could have been easier. Machine was not working. Park on street if you can. They charge for parking I guess Hilton doesn’t make enough money.