Spark by Hilton Springfield Southwest

Should not be allowed to carry the Hilton brand name. Absolutely filthy and property is in dismal condition.

There are no business facilities but they have wifi and the room is comfortable. The room was clean and the bed was comfortable. The toiletries provided were good and rather than the little sample sizes they were full size. Our room had a fridge but no in room coffee so we had to get it from the cafe in the morning.

Basic room with stains on carpet, broken toilet, chipped bathtub, smelled like a dirty dog and very thin walls. The kicker is it was WAY overpriced. Never again.

The check in service was fine; I was even upgraded. However, none of the property had been cleared of the significant recent snow. Room's sofa is stained. AND, when I went to shower in the morning, the faucet didn't work properly. There was only very hot water and I couldn't turn it off and couldn't shower. In informed the front desk as I checked out that the water was still running in the tub and needed immediate attention. I'd really like a refund, honestly. First stay months back was fine; this stay will likely not encourage me to stay there again. Hilton, you can do better than this!

Clean rooms, first room did not have working tv or working phone. Matenance got us moved quickly and wasvery helpful

Our room had ants. I even took a video and let the front desk know and was told a manager would be with me as there wasn’t a manager on duty at the moment. How odd is that? The tub didn’t drain so as we showered you are standing in ankle deep water. Definitely would not stay here again.

No complaints. Have stayed many times and they are always spot on!

Rooms were decent and clean but some of the trimming on the corners were coming off. The elevator was sketchy and would sometimes catch when opening and closing. Also parking lot could use some work kind of hard to push the luggage cart across with pot holes. Staff was very kind and location had lots of shopping and food close.

Staff was great especially A-A-Ron. He was the best, made us feel welcome.